Job Title: IT Support Specialist
Duration: 6 month contract to hire
About Company:
*Is a fully integrated, next-generation cell therapy company
Responsibilities:
Helpdesk & End-User Support Act as a primary resolver for Tier 1–2 support requestsMonitor the IT ticketing system, responding to and closing tickets in a timely mannerTroubleshoot hardware (laptops, desktops, mobile devices) and software (Windows 10/11, Microsoft 365 apps, VPN, Escalation management for advanced support issuesContribute to the automation of repetitive IT support tasksOnboarding & OffboardingManage the IT onboarding process for new hires including, but not limited to, account creation and configuration, preparing computers, etc.Manage account termination for departures, including the deactivation of accounts and privileges and recovery of IT assetsAsset and Inventory ManagementMaintain an accurate inventory of IT assets, updating the asset tracking system when equipment is issued, relocated, or decommissionedConduct periodic audits of hardware inventory and software license usage to ensure records are up-to-dateIT Operations & MaintenanceAssist with routine operational tasks (deploying system updates, application patches, antivirus/EDR monitoring, Create and update IT documentation such as how-to guides, knowledge base articles for common issues, and checklists for recurring tasks (onboarding steps, laptop setup procedures, .Assist in gathering data for compliance documentationReinforce IT policies and security awareness at the user levelWork close with other IT members on special projects or urgent tasks as neededPay and Benefits
The pay range for this position is $38.00 - $48.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment.
Benefits are subject to change and may be subject to specific elections, plan, or program terms.
If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Waltham,MA.
Application Deadline
This position is anticipated to close on Apr 29, 2025.