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Urgent! IT Helpdesk Service Technician Job Opening In Phoenix – Now Hiring AssistRx
The Service Desk Support Tech is a member of the Internal Systems IT Support Team responsible for providing in-person and remote IT support to ARx staff and team members in our Orlando offices.
Additional responsibility to serve as an escalation path for other support team members.
Support includes a wide range of disciplines including but not limited to telephony, conference room technology, iOS support, Windows PC support, and application support.
Position will also have the opportunity to assist with new technology evaluations that support the User Experience.
+ Provide TIER 1 & TIER 2 quality support on workstations and laptops, and troubleshooting.
+ PC Imaging, inventory, and lifecycle support for equipment
+ Serves as an escalation path for local IT Support Technicians
+ Installation and troubleshooting of printers and other peripherals as required.
+ Provide instruction to our user community on computer use and productivity applications.
+ Proposes and implements system enhancements that will improve reliability and PC performance
+ Other electronic devices as required.
+ Audio/visual systems, such as projectors and teleconferencing equipment
Requirements
+ Outstanding customer service skills and commitment to end user experience.
+ Desktop support experience with the Windows Operating Systems (Windows 10) and Macintosh.
+ Experience in investigating and troubleshooting hardware and software problems.
+ Demonstrated knowledge with Microsoft Office 365.
+ Demonstrated experience with workstation configuration.
+ Demonstrated ability to document configurations, processes, and policies
+ Ability to participate on on-call rotation
+ Mindfulness of security disciplines and best practice.
Desired Skills:
+ Exposure to IT Asset Management controls.
+ Ability to work with difference personality types.
A positive and can do attitude will be critical.
+ Experience with JIRA, SharePoint, and Salesforce is a large plus
+ Demonstrated written and verbal communication skills.
+ Demonstrated effective teaming skills; aptitude for learning new technologies
+ Experience with automated Desktop Imaging tools required.
We currently use MDT
+ Experience in a fast paced 24x7x365 SAAS environment is desirable.
Benefits
+ Supportive, progressive, fast-paced environment
+ Competitive pay structure
+ Matching 401(k) with immediate vesting
+ Medical, dental, vision, life, & short-term disability insurance
AssistRx, Inc.
is proud to be an Equal Opportunity Employer.
All qualified applicants will receive consideration without regard to race, religion, color, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or other non-merit based factors, or any other protected categories protected by federal, state, or local laws.
All offers of employment with AssistRx are conditional based on the successful completion of a pre-employment background check.
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.
Sponsorship and/or work authorization is not available for this position.
AssistRx does not accept unsolicited resumes from search firms or any other vendor services.
Any unsolicited resumes will be considered property of AssistRx and no fee will be paid in the event of a hire
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Unlock Your IT Helpdesk Potential: Insight & Career Growth Guide
Real-time IT Helpdesk Jobs Trends in Phoenix, United States (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for IT Helpdesk in Phoenix, United States using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 12789 jobs in United States and 138 jobs in Phoenix. This comprehensive analysis highlights market share and opportunities for professionals in IT Helpdesk roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! AssistRx is currently hiring and seeking a IT Helpdesk Service Technician to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: IT Helpdesk Service Technician Jobs Phoenix.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at AssistRx adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a IT Helpdesk Service Technician Jobs United States varies, but the pay scale is rated "Standard" in Phoenix. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for IT Helpdesk Service Technician typically include Other General and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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Before the Interview:To prepare for your IT Helpdesk Service Technician interview at AssistRx, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the AssistRx's products or services and be prepared to discuss how you can contribute to their success.
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