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IT Helpdesk Service Technician Job Opening In Phoenix – Now Hiring AssistRx


Job description

The Service Desk Support Tech is a member of the Internal Systems IT Support Team responsible for providing in-person and remote IT support to ARx staff and team members in our Orlando offices.

Additional responsibility to serve as an escalation path for other support team members.

Support includes a wide range of disciplines including but not limited to telephony, conference room technology, iOS support, Windows PC support, and application support.

Position will also have the opportunity to assist with new technology evaluations that support the User Experience.


+ Provide TIER 1 & TIER 2 quality support on workstations and laptops, and troubleshooting.



+ PC Imaging, inventory, and lifecycle support for equipment

+ Serves as an escalation path for local IT Support Technicians

+ Installation and troubleshooting of printers and other peripherals as required.



+ Provide instruction to our user community on computer use and productivity applications.



+ Proposes and implements system enhancements that will improve reliability and PC performance

+ Other electronic devices as required.



+ Audio/visual systems, such as projectors and teleconferencing equipment


Requirements


+ Outstanding customer service skills and commitment to end user experience.



+ Desktop support experience with the Windows Operating Systems (Windows 10) and Macintosh.



+ Experience in investigating and troubleshooting hardware and software problems.

+ Demonstrated knowledge with Microsoft Office 365.

+ Demonstrated experience with workstation configuration.



+ Demonstrated ability to document configurations, processes, and policies

+ Ability to participate on on-call rotation

+ Mindfulness of security disciplines and best practice.


Desired Skills:


+ Exposure to IT Asset Management controls.



+ Ability to work with difference personality types.

A positive and can do attitude will be critical.

+ Experience with JIRA, SharePoint, and Salesforce is a large plus

+ Demonstrated written and verbal communication skills.

+ Demonstrated effective teaming skills; aptitude for learning new technologies

+ Experience with automated Desktop Imaging tools required.

We currently use MDT

+ Experience in a fast paced 24x7x365 SAAS environment is desirable.




Benefits

+ Supportive, progressive, fast-paced environment

+ Competitive pay structure

+ Matching 401(k) with immediate vesting

+ Medical, dental, vision, life, & short-term disability insurance


AssistRx, Inc.

is proud to be an Equal Opportunity Employer.

All qualified applicants will receive consideration without regard to race, religion, color, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or other non-merit based factors, or any other protected categories protected by federal, state, or local laws.


All offers of employment with AssistRx are conditional based on the successful completion of a pre-employment background check.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

Sponsorship and/or work authorization is not available for this position.

AssistRx does not accept unsolicited resumes from search firms or any other vendor services.

Any unsolicited resumes will be considered property of AssistRx and no fee will be paid in the event of a hire

Required Skill Profession

Other General


  • Job Details

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Unlock Your IT Helpdesk Potential: Insight & Career Growth Guide


Real-time IT Helpdesk Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for IT Helpdesk in Phoenix, United States, highlighting market share and opportunities for professionals in IT Helpdesk roles.

12750 Jobs in United States
12750
144 Jobs in Phoenix
144
Download It Helpdesk Jobs Trends in Phoenix and United States

Are You Looking for IT Helpdesk Service Technician Job?

Great news! is currently hiring and seeking a IT Helpdesk Service Technician to join their team. Feel free to download the job details.

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The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at AssistRx adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying United States laws and regulations

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The average salary range for a varies, but the pay scale is rated "Standard" in Phoenix. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

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Key qualifications for IT Helpdesk Service Technician typically include Other General and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

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Interview Tips for IT Helpdesk Service Technician Job Success

AssistRx interview tips for IT Helpdesk Service Technician

Here are some tips to help you prepare for and ace your IT Helpdesk Service Technician job interview:

Before the Interview:

Research: Learn about the AssistRx's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

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Be Yourself: Let your personality shine through while maintaining professionalism.

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Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your IT Helpdesk Service Technician interview at AssistRx, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the AssistRx's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

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