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Urgent! IT Helpdesk Supervisor Job Opening In San Antonio – Now Hiring Rx Technology
JOB OVERVIEW
The RX Technology Helpdesk is the first point of contact for all employees seeking IT assistance. |
Responsibilities and Duties
Manage a team of support technicians and act as a mentor and coach to team members.
Ensure that all helpdesk tickets are responded to in a timely and professional manner
Assign tickets to appropriate team members based on skillset and availability
Monitor ticket queues and escalate tickets as necessary
Train new team members on helpdesk procedures
Create and maintain documentation for helpdesk procedures
Stay up to date on changes to company software and hardware and update team members accordingly
Develop and implement strategies to improve helpdesk efficiency
Monitor team performance and provide feedback
Recognize and reward team members for exemplary performance
Address customer complaints and concerns in a prompt and professional manner
Serve as a point of contact for escalated tickets
Escalate unresolved issues to appropriate parties
Take steps to investigate and resolve complex issues and escalate appropriately.
Ensure all requests are completed and tracked.
Ensure SLA's, metrics and allocation of resources are current and efficient.
Work on upgrading internal processes.
Ex. SOP, Documentation, Knowledge base, etc.
Maintain the internal systems of the help desk.
EX.
ConnectWise Automate, etc
Work with other departments to coordinate and plan for projects and sales opportunities.
Conduct research into a wide range of computing issues as required.
Present ideas in user-friendly language to non-technical staff and end users.
Qualifications
Education:
Bachelor's degree in MIS< IT related field or related experience
Experience
3+years experience in customer service or technical support role
2+ years experience in a supervisory role
Exceptional written and verbal communication skills
Strong problem solving and analytical skills
Strong interpersonal communication and customer service skills.
Experience with Windows server infrastructures including Active Directory, Windows 2012/2016/2019 server, Office 365, Group Policy.
Company overview
Founded and headquartered in San Antonio in 1995, our company supports the data, security, and IT needs of every client with efficient, solution based services.
Rx Technology has experienced tremendous growth over the last 29 years but continues to maintain the principles on which it was founded: integrity, reliability and a focus on client relationships.
✨ Smart • Intelligent • Private • Secure
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Unlock Your IT Helpdesk Potential: Insight & Career Growth Guide
Real-time IT Helpdesk Jobs Trends in San Antonio, United States (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for IT Helpdesk in San Antonio, United States using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 12792 jobs in United States and 356 jobs in San Antonio. This comprehensive analysis highlights market share and opportunities for professionals in IT Helpdesk roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Rx Technology is currently hiring and seeking a IT Helpdesk Supervisor to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: IT Helpdesk Supervisor Jobs San Antonio.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Rx Technology adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a IT Helpdesk Supervisor Jobs United States varies, but the pay scale is rated "Standard" in San Antonio. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for IT Helpdesk Supervisor typically include Computer Occupations and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your IT Helpdesk Supervisor interview at Rx Technology, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Rx Technology's products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
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