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IT Helpdesk Supervisor Job Opening In San Antonio – Now Hiring Rx Technology


Job description

JOB OVERVIEW

The RX Technology Helpdesk is the first point of contact for all employees seeking IT assistance.

The Helpdesk Supervisor will be responsible for ensuring that all MSP clients receive prompt and courteous service, and that all IT issues are resolved in a timely manner.

Additionally, the Helpdesk Supervisor will be responsible for managing the Helpdesk Analysts' workload, providing feedback, and coaching, and conducting performance reviews.

Connectwise SME a plus.

Responsibilities and Duties

Manage a team of support technicians and act as a mentor and coach to team members.

Ensure that all helpdesk tickets are responded to in a timely and professional manner

Assign tickets to appropriate team members based on skillset and availability

Monitor ticket queues and escalate tickets as necessary

Train new team members on helpdesk procedures

Create and maintain documentation for helpdesk procedures

Stay up to date on changes to company software and hardware and update team members accordingly

Develop and implement strategies to improve helpdesk efficiency

Monitor team performance and provide feedback

Recognize and reward team members for exemplary performance

Address customer complaints and concerns in a prompt and professional manner

Serve as a point of contact for escalated tickets

Escalate unresolved issues to appropriate parties

Take steps to investigate and resolve complex issues and escalate appropriately.

Ensure all requests are completed and tracked.

Ensure SLA's, metrics and allocation of resources are current and efficient.

Work on upgrading internal processes.

Ex. SOP, Documentation, Knowledge base, etc.

Maintain the internal systems of the help desk.

EX.

ConnectWise Automate, etc

Work with other departments to coordinate and plan for projects and sales opportunities.

Conduct research into a wide range of computing issues as required.

Present ideas in user-friendly language to non-technical staff and end users.


Qualifications

Education:

Bachelor's degree in MIS< IT related field or related experience

Experience

3+years experience in customer service or technical support role

2+ years experience in a supervisory role

Exceptional written and verbal communication skills

Strong problem solving and analytical skills

Strong interpersonal communication and customer service skills.

Experience with Windows server infrastructures including Active Directory, Windows 2012/2016/2019 server, Office 365, Group Policy.

Company overview

Founded and headquartered in San Antonio in 1995, our company supports the data, security, and IT needs of every client with efficient, solution based services.

Rx Technology has experienced tremendous growth over the last 29 years but continues to maintain the principles on which it was founded: integrity, reliability and a focus on client relationships.


Required Skill Profession

Computer Occupations


  • Job Details

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Unlock Your IT Helpdesk Potential: Insight & Career Growth Guide


Real-time IT Helpdesk Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for IT Helpdesk in San Antonio, United States, highlighting market share and opportunities for professionals in IT Helpdesk roles.

12789 Jobs in United States
12789
355 Jobs in San Antonio
355
Download It Helpdesk Jobs Trends in San Antonio and United States

Are You Looking for IT Helpdesk Supervisor Job?

Great news! is currently hiring and seeking a IT Helpdesk Supervisor to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Rx Technology adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying United States laws and regulations

What Is the Average Salary Range for IT Helpdesk Supervisor Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in San Antonio. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for IT Helpdesk Supervisor?

Key qualifications for IT Helpdesk Supervisor typically include Computer Occupations and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for IT Helpdesk Supervisor?

To improve your chances of getting hired for IT Helpdesk Supervisor, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for IT Helpdesk Supervisor Job Success

Rx Technology interview tips for IT Helpdesk Supervisor

Here are some tips to help you prepare for and ace your IT Helpdesk Supervisor job interview:

Before the Interview:

Research: Learn about the Rx Technology's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your IT Helpdesk Supervisor interview at Rx Technology, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Rx Technology's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

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