Urgent! IT Helpdesk Support Job Opening In Columbus – Now Hiring Infosys
Job description Infosys is seeking an IT Helpdesk Support.
In the role of Level 2 Tech Support, you will be a technology professional and interface with key stakeholders to apply your technical proficiency across various aspects of Helpdesk Support spectrum.Required Qualifications:Candidate must be located within commuting distance of Columbus, Ohio or be willing to relocate to these areas.Bachelor’s degree or foreign equivalent required from an accredited institution.
Will also consider three years of progressive experience in the specialty in lieu of every year of education.At least 4 years of experience in Information Technology.At least 3 years of experience in Helpdesk support and File transmission administrationHelpdesk support, File transmission administration and job monitoring toolsProven experience in a technical support role, particularly with file transmission systemStrong knowledge of file transmission protocols (e.g., FTP, SFTP, FTPS), and experience with related software and job monitoring toolsKnowledge of ticketing systems and service desk tools.Ability to coach and train Level 1 Supervisors in a changing environment.Ability to analyze and interpret data.Set up new & existing File transmission jobs for the organization/3rd Parties.Troubleshoot and resolve File transmission job failure and Liaise with File transmission dev team.Continuously track and monitor job monitoring tools for any warnings, errors etc.
and report them as requiredPassword and access managementWork on Incident management using ServiceNowHandle escalations from Level 1 Helpdesk agents.Create and maintain Helpdesk knowledge docs.Implement and maintain quality control and continuous improvement.Support On-Call Service responsibilities.Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply.
Infosys is unable to provide immigration sponsorship for this role at this timePreferred Qualifications:Knowledge of ITIL ProcessExperience with enterprise-level file transmission systems and security protocols.Experience with job monitoring tools, password management, ServiceNow ticketing systemRelevant certifications such as CompTIA Network+, CompTIA Security+, or similar.Good Communication and Analytical skillsExperience and desire to work in a Global delivery environmentThe job entails sitting as well as working at a computer for extended periods of time.
Should be able to communicate by telephone, email or face to face.
Travel may be required as per the job requirements.EEO Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.
Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.
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Unlock Your IT Helpdesk Potential: Insight & Career Growth Guide
Real-time IT Helpdesk Jobs Trends in Columbus, United States (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for IT Helpdesk in Columbus, United States using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 12792 jobs in United States and 112 jobs in Columbus. This comprehensive analysis highlights market share and opportunities for professionals in IT Helpdesk roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Infosys is currently hiring and seeking a IT Helpdesk Support to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: IT Helpdesk Support Jobs Columbus.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Infosys adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a IT Helpdesk Support Jobs United States varies, but the pay scale is rated "Standard" in Columbus. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for IT Helpdesk Support typically include Computer Occupations and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your IT Helpdesk Support interview at Infosys, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Infosys's products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
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