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IT Helpdesk Support Job Opening In Columbus – Now Hiring Infosys


Job description

Job description Infosys is seeking an IT Helpdesk Support.

In the role of Level 2 Tech Support, you will be a technology professional and interface with key stakeholders to apply your technical proficiency across various aspects of Helpdesk Support spectrum.Required Qualifications:Candidate must be located within commuting distance of Columbus, Ohio or be willing to relocate to these areas.Bachelor’s degree or foreign equivalent required from an accredited institution.

Will also consider three years of progressive experience in the specialty in lieu of every year of education.At least 4 years of experience in Information Technology.At least 3 years of experience in Helpdesk support and File transmission administrationHelpdesk support, File transmission administration and job monitoring toolsProven experience in a technical support role, particularly with file transmission systemStrong knowledge of file transmission protocols (e.g., FTP, SFTP, FTPS), and experience with related software and job monitoring toolsKnowledge of ticketing systems and service desk tools.Ability to coach and train Level 1 Supervisors in a changing environment.Ability to analyze and interpret data.Set up new & existing File transmission jobs for the organization/3rd Parties.Troubleshoot and resolve File transmission job failure and Liaise with File transmission dev team.Continuously track and monitor job monitoring tools for any warnings, errors etc.

and report them as requiredPassword and access managementWork on Incident management using ServiceNowHandle escalations from Level 1 Helpdesk agents.Create and maintain Helpdesk knowledge docs.Implement and maintain quality control and continuous improvement.Support On-Call Service responsibilities.Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply.

Infosys is unable to provide immigration sponsorship for this role at this timePreferred Qualifications:Knowledge of ITIL ProcessExperience with enterprise-level file transmission systems and security protocols.Experience with job monitoring tools, password management, ServiceNow ticketing systemRelevant certifications such as CompTIA Network+, CompTIA Security+, or similar.Good Communication and Analytical skillsExperience and desire to work in a Global delivery environmentThe job entails sitting as well as working at a computer for extended periods of time.

Should be able to communicate by telephone, email or face to face.

Travel may be required as per the job requirements.EEO Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.

Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.

Required Skill Profession

Computer Occupations


  • Job Details

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Unlock Your IT Helpdesk Potential: Insight & Career Growth Guide


Real-time IT Helpdesk Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for IT Helpdesk in Columbus, United States, highlighting market share and opportunities for professionals in IT Helpdesk roles.

12737 Jobs in United States
12737
114 Jobs in Columbus
114
Download It Helpdesk Jobs Trends in Columbus and United States

Are You Looking for IT Helpdesk Support Job?

Great news! is currently hiring and seeking a IT Helpdesk Support to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Infosys adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying United States laws and regulations

What Is the Average Salary Range for IT Helpdesk Support Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Columbus. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for IT Helpdesk Support?

Key qualifications for IT Helpdesk Support typically include Computer Occupations and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for IT Helpdesk Support?

To improve your chances of getting hired for IT Helpdesk Support, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for IT Helpdesk Support Job Success

Infosys interview tips for IT Helpdesk Support

Here are some tips to help you prepare for and ace your IT Helpdesk Support job interview:

Before the Interview:

Research: Learn about the Infosys's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your IT Helpdesk Support interview at Infosys, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Infosys's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

How to Set Up Job Alerts for IT Helpdesk Support Positions

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