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IT Helpdesk Support Job Opening In Dublin – Now Hiring American Freight


Job description

Job Title: IT Helpdesk Support

Job Summary: We are looking for an IT Helpdesk Support professional to join our team and provide technical assistance to our clients.

The successful candidate will be responsible for responding to inquiries, troubleshooting problems, and providing solutions for a wide range of IT-related issues.

The role requires excellent communication skills, strong technical knowledge, and a customer-oriented mindset.


Responsibilities:

  • Provide technical support to clients via phone, email, or in-person.

  • Identify, troubleshoot, and resolve IT-related issues.

  • Document and track all support requests and resolutions in the ticketing system.

  • Perform remote or on-site installations, upgrades, and repairs of hardware and software.

  • Assist with user account management, password resets, and access permissions.

  • Collaborate with other IT team members to resolve complex issues.

  • Provide training and guidance to end-users on using technology and software.

  • Stay up to date with the latest technology trends, software updates, and security protocols.

  • Follow IT service management (ITSM) best practices, including incident management, problem management, and change management.
  • Requirements:

  • Proven experience as an IT Helpdesk Support or similar role

  • Excellent communication and customer service skills

  • Strong technical knowledge of computer hardware, software, operating systems, and networking

  • Experience with ticketing systems, remote desktop tools, and diagnostic utilities

  • Familiarity with ITSM best practices, such as ITIL

  • Ability to work independently and as part of a team.

  • Strong problem-solving and analytical skills

  • Ability to multitask and prioritize tasks in a fast-paced environment.

  • Bachelor’s degree in computer science, Information Technology, or a related field is preferred, but not required.
  • Compensation:


    As required by multiple state pay transparency laws, American Freight provides a reasonable range of compensation for each job posting.

    Actual compensation is influenced by an array of factors including, but not limited to, skill set, level of experience, and cultural fit.

    The range of starting pay for this role is $- per hour.


    American Freight is an equal opportunity employer.

    We respect diversity and accordingly are an equal opportunity employer that does not discriminate on the basis of race, color, creed, religion, national origin, ancestry, citizenship status, age, sex, gender, gender identity or expression (including transgender status), sexual orientation, marital status, veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws.

    Our management is dedicated to ensuring the fulfillment of this policy with respect to hiring, placement, promotion, transfer, demotion, layoff, separation, recruitment, pay and other forms of compensation, access to facilities and programs, training and general treatment during employment.

    Required Skill Profession

    Computer Occupations


    • Job Details

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    Unlock Your IT Helpdesk Potential: Insight & Career Growth Guide


    Real-time IT Helpdesk Jobs Trends (Graphical Representation)

    Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for IT Helpdesk in Dublin, United States, highlighting market share and opportunities for professionals in IT Helpdesk roles.

    12737 Jobs in United States
    12737
    14 Jobs in Dublin
    14
    Download It Helpdesk Jobs Trends in Dublin and United States

    Are You Looking for IT Helpdesk Support Job?

    Great news! is currently hiring and seeking a IT Helpdesk Support to join their team. Feel free to download the job details.

    Wait no longer! Are you also interested in exploring similar jobs? Search now: .

    The Work Culture

    An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at American Freight adheres to the cultural norms as outlined by Expertini.

    The fundamental ethical values are:

    1. Independence

    2. Loyalty

    3. Impartiapty

    4. Integrity

    5. Accountabipty

    6. Respect for human rights

    7. Obeying United States laws and regulations

    What Is the Average Salary Range for IT Helpdesk Support Positions?

    The average salary range for a varies, but the pay scale is rated "Standard" in Dublin. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

    What Are the Key Qualifications for IT Helpdesk Support?

    Key qualifications for IT Helpdesk Support typically include Computer Occupations and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

    How Can I Improve My Chances of Getting Hired for IT Helpdesk Support?

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    Interview Tips for IT Helpdesk Support Job Success

    American Freight interview tips for IT Helpdesk Support

    Here are some tips to help you prepare for and ace your IT Helpdesk Support job interview:

    Before the Interview:

    Research: Learn about the American Freight's mission, values, products, and the specific job requirements and get further information about

    Other Openings

    Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

    Dress Professionally: Choose attire appropriate for the company culture.

    Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

    Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

    During the Interview:

    Be Punctual: Arrive on time to demonstrate professionalism and respect.

    Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

    Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

    Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

    Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

    Follow Up: Send a thank-you email to the interviewer within 24 hours.

    Additional Tips:

    Be Yourself: Let your personality shine through while maintaining professionalism.

    Be Honest: Don't exaggerate your skills or experience.

    Be Positive: Focus on your strengths and accomplishments.

    Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

    Turn Off Phone: Avoid distractions during the interview.

    Final Thought:

    To prepare for your IT Helpdesk Support interview at American Freight, research the company, understand the job requirements, and practice common interview questions.

    Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the American Freight's products or services and be prepared to discuss how you can contribute to their success.

    By following these tips, you can increase your chances of making a positive impression and landing the job!

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