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Urgent! IT Helpdesk Support Specialist Job Opening In Eagan – Now Hiring Factory Motor Parts

IT Helpdesk Support Specialist



Job description

RESPONSIBILITIES INCLUDE:


  • Respond to user requests via telephone, email, via remote access, and in-person.

  • Diagnose and resolve advanced information technology hardware and software issues.

    Stay current with technological trends related to the FMP environment.

  • Develop and maintain a professional level of proficiency with Information Technology and Factory Motor Parts specific systems and technologies.

  • Identify and escalate situations requiring urgent attention.

  • Capturing and documenting the details of an issue and troubleshooting steps taken in order to escalate the issue or document the identification and resolution; using a ticketing system to track and route problems and requests and document solutions.

  • Work with Help Desk colleagues to research and document problem resolutions.

  • Work independently to research and resolve complex technical issues.

  • Work with Help Desk colleagues in researching and writing documentation and policy.

  • Provide primary technical support to Factory Motor Parts employees

  • Occasionally travel to locations to provide assistance in urgent situations.

  • Develop and maintain knowledge of Factory Motor Parts departmental roles and responsibilities.

  • Performs other related duties as assigned.
  • SKILLS AND ABILITIES:

  • Ability to communicate and interact successfully with employees and to develop and maintain positive professional relationships with colleagues.

  • Attention to detail.

  • Ability to research and report on problems, solutions, products and vendors.

  • Creative thinking and problem solving.

  • Ability to capture and communicate the context of a situation

  • Excellent oral and written communication skills, with a focus in technical or instruction-oriented writing and in clearly communicating complicated concepts over the phone, in person, and in writing.

  • Ability to work both independently and as a team member.

  • Ability to delve into and achieve understanding of a problem or request in order to offer the most appropriate possible solution.
  • MINIMUM EDUCATION AND EXPERIENCE:


    Associate's degree or equivalent experience and - years in a help desk or other technical support role.

    We are an EEOC/AA Employer.

    An industry leader, FMP offers well-balanced compensation and benefits programs, which may include medical, dental, vision, life, K, profit sharing, paid holidays/vacation/sick time, STD/LTD, + much more.

    Salary is based on experience and job performance.


    Required Skill Profession

    Computer Occupations



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      Unlock Your IT Helpdesk Potential: Insight & Career Growth Guide


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