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Urgent! IT Helpdesk Tech II Job Opening In Lithia Springs – Now Hiring ConMed



Job description

The Information Technology Support Technician II is a key member in a Global IT support team in which they support the day-to-day activities of users, perform system maintenance, documentation of systems and deployment of IT solutions.

The technician will provide support for IT technology that will cover a wide array of competencies.

Duties include but are not limited to system troubleshooting, vendor coordination, software patching, system deployment, license management, hardware and software management, and life-cycle management.

This is a full-time, onsite position located in Atlanta, GA.

Duties & Responsibilities:

  • Diagnose and resolve software and hardware incidents across a range of software applications.
  • To assist all corporate users with any logged IT related incident when called upon.
  • To take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible; escalating incidents to other support teams where necessary.
  • To accurately record, update and document requests using the IT service desk system.
  • To install and configure new laptops, desktops, iPads
  • To install and configure Printers and handheld Scanning devices
  • To resolve incidents and upgrade different types of software and hardware
  • To maintain a first-class level of customer service ensuring that all customers are treated efficiently and in an appropriate manner.
  • Maintain excellent verbal communication skills with the ability to communicate effectively with technical and non-technical colleagues at all levels in the organization.
  • To be a highly motivated team player with the skills and ability to manage changing priorities.
  • To create, maintain and publish relevant support documentation in order to assist all staff in the quick resolution of their incidents and service requests.
  • Serve as potential backup for the Call Center to cover Level 1 staff shortages
  • Assist IT Operations team, when called upon, for troubleshooting or help on projects.
  • Undertaking other duties not specifically stated which from time to time are necessary without altering the nature or level of responsibility.
  • Work Experience Requirements:

  • A minimum of 3 years' support services experience in IT Help Desk and/or Desktop Support operations troubleshooting PC, peripheral, application and network issues.
  • Experience providing technical support for the Microsoft Office suite, Windows, Active Directory and Office 365.
  • Experience supporting both domestic and international users in a global organization.
  • Experience providing technical support in manufacturing or distribution environments—such as setting up printers and RF scanners, troubleshooting hardware on the production floor, or supporting warehouse management systems—is a strong plus.
  • Education Requirements:

  • Associate degree in the field of computer science and/or 3-5 years of equivalent work experience.
  • Windows Certification and/or ITIL certification is a plus.
  • Knowledge Requirements:

  • Strong knowledge of desktop operating systems and applications.
  • Strong knowledge Microsoft Office, Office 365, and common productivity applications.
  • Strong knowledge of the principals, methods, and techniques used in computer troubleshooting and support.
  • Working knowledge of the workings of Service Desk ticketing systems.
  • Basic network understanding and troubleshooting
  • This position is not eligible for visa sponsorship.

    Benefits:

    CONMED offers a wide array of benefits to fit your unique needs.

    Visit our for more information.

  • Competitive compensation
  • Excellent healthcare including medical, dental, vision and prescription coverage
  • Short & long term disability plus life insurance -- cost paid fully by CONMED
  • Retirement Savings Plan (401K) -- CONMED matches your contributions dollar for dollar, with the potential for up to 7% per pay period
  • Employee Stock Purchase Plan -- allows stock purchases at discounted price
  • Tuition assistance for undergraduate and graduate level courses
  • Know someone at CONMED?

    Have them submit you as a referral before applying for this position to be eligible for our Employee Referral Program incentives!


    Required Skill Profession

    Computer Occupations



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      Unlock Your IT Helpdesk Potential: Insight & Career Growth Guide


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