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IT Helpdesk Technician Job Opening In Juneau – Now Hiring MSP Hire, Inc.


Job description

Hansen Gress is a fast-growing, Alaska-based Managed Services Provider with deep roots in Juneau and active expansion into Anchorage.


We’re a team of 25 today, scaling quickly, and investing in the leadership capacity needed to grow sustainably while serving our clients with consistency and excellence.    We are not a corporate machine—and we don’t want to be!


We run lean, trust our team, and believe in leadership that works with the team, not above it.


We are relationship-first, execution-focused, and allergic to bureaucracy.       What We’re Looking For  We’re on the hunt for IT Helpdesk Technicians  of all experience levels to join our team!  Whether you’re just starting out in IT or bringing years of technical expertise, if you enjoy solving problems and have the passion of making technology work for people, we want you on our team.  Please note:



  • This is an ongoing recruitment.

  • We’re continuously hiring to support our growing team.    What You’ll Do  As an IT Helpdesk Technician, you’ll be part of our service delivery team, ensuring clients receive timely, effective, and friendly IT assistance.

Depending on your experience, your responsibilities may include:



  •   Provide friendly and effective technical support both remotely and onsite.  Respond to client requests submitted through tickets, phone calls, emails, and in-person interactions.  Support desktops, servers, Microsoft 365, and other business technologies.  Assist with system administration, network management, and project work as skills allow.  Document solutions and contribute to the team knowledge base.  Collaborate with team members to ensure smooth escalations and effective knowledge sharing.  Provide support during occasional evenings and weekends as required.    What You Bring To The Table    At least one year of IT support, help desk, or related experience.  A customer-first mindset with a friendly, collaborative approach.  Strong problem-solving skills, with the ability to spot patterns and suggest long-term fixes.  A proactive and resourceful attitude, and the confidence to ask for help when needed.  Passion for technology and how it can make a positive impact.  Curiosity and drive to keep learning—we support ongoing training and certifications!  What You’ll Need    Ability to pass a basic background check for airport security badging    Valid driver’s license (or willingness to get one) and the ability to drive.

  • Driver policies apply.


  • Please note that we do not expect you to have a car.     Where You’ll Work     This is an in-office role in Juneau or Anchorage, Alaska.

      Relocation assistance is available.  This is NOT a remote position.     What’s In It For You    Full-time, permanent role   Compensation based on experience, starting at $20/hr for entry-level  Health insurance (with vision coverage)    Retirement plans    Personal Time Off  Flexible scheduling policy    Mobile device plans reimbursement    Relocation assistance    Why You’ll Want to Work with Us  Employee satisfaction and growth is important to us!
  • We are committed to helping employees dedicate part of their paid time to personal growth through courses and certifications relevant to their specific interests, research and development, and team-building opportunities.  See what else our current employees have to say.

      Hansen Gress is committed to equal treatment and opportunities for all employees and job applicants.
  • We are dedicated to building an inclusive and diverse company and have no tolerance for discrimination or harassment.
  • We strive to provide meaningful opportunities for all, particularly those who have been traditionally marginalized in tech fields.  Powered by JazzHR
  • Required Skill Profession

    Computer Occupations


  • Job Details

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Unlock Your IT Helpdesk Potential: Insight & Career Growth Guide


Real-time IT Helpdesk Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for IT Helpdesk in Juneau, United States, highlighting market share and opportunities for professionals in IT Helpdesk roles.

12789 Jobs in United States
12789
14 Jobs in Juneau
14
Download It Helpdesk Jobs Trends in Juneau and United States

Are You Looking for IT Helpdesk Technician Job?

Great news! is currently hiring and seeking a IT Helpdesk Technician to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at MSP Hire, Inc. adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying United States laws and regulations

What Is the Average Salary Range for IT Helpdesk Technician Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Juneau. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for IT Helpdesk Technician?

Key qualifications for IT Helpdesk Technician typically include Computer Occupations and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for IT Helpdesk Technician?

To improve your chances of getting hired for IT Helpdesk Technician, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for IT Helpdesk Technician Job Success

MSP Hire, Inc. interview tips for IT Helpdesk Technician

Here are some tips to help you prepare for and ace your IT Helpdesk Technician job interview:

Before the Interview:

Research: Learn about the MSP Hire, Inc.'s mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your IT Helpdesk Technician interview at MSP Hire, Inc., research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the MSP Hire, Inc.'s products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

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