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Urgent! IT - IT Specialist - Technical Support (Mid Level) Job Opening In Marlborough Massachusetts – Now Hiring LanceSoft Inc

IT IT Specialist Technical Support (Mid Level)



Job description

Duration:         0-12+ Months (Possible Extension or Conversion)

Shift:               8am-4pm (Monday to Friday)

Pay Rate:         $30.00/Hour on W2 (All Inclusive)

 

Top 3 must haves - Customer Service Skills, Troubleshooting experience, multi-tasking skills

 

Role Overview:


  • Troubleshoot user problems at the desktop.

  • Knowledge of PC hardware, software and networking issues.

  • Independently resolves hardware break-fix issues, network connectivity and application related questions for third party products.

  • Escalates or perform server functions, particularly related to resolving issues at the desktop as well as TCP/IP connectivity and IP set-ups.

  • Coordinates with the appropriate subject matter experts to obtain assistance to resolve concerns for proprietary applications of the client.

  • Assist Project Managers in the end to end process for destination moves and hardware/software upgrades.

  • Includes client interviews, technology evaluations and recommendations, developing integration requirements, application configuration/distribution, UAT, on site resource management, technical training and Day One support.


 

Technical Support Specialist (Senior Level) Job Duties:


  • Evaluates system potential by testing compatibility of new programs with existing programs.

  • Evaluates expansions or enhancements by studying work load and capacity of computer system.

  • Achieves computer system objectives by gathering pertinent data; identifying and evaluating options; recommending a course of action.

  • Confirms program objectives and specifications by testing new programs; comparing programs with established standards; making modifications.

  • Improves existing programs by reviewing objectives and specifications; evaluating proposed changes; recommending changes; making modifications.

  • Evaluates vendor-supplied software by studying user objectives; testing software compatibility with existing hardware and programs.

  • Performs and/or attends hardware/component factory acceptance testing.

  • Places software into production by loading software into computer; entering necessary commands.

  • Places hardware into production by establishing connections; entering necessary commands.

  • Maximizes use of hardware and software by training users; interpreting instructions; answering questions.

  • Maintains system capability by testing computer components.

  • Prepares reference for users by writing operating instructions.

  • Maintains historical records by documenting hardware and software changes and revisions.

  • Maintains client confidence and protects operations by keeping information confidential.

  • Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.

  • Contributes to team effort by accomplishing related results as needed.


 

Technical Support Specialist (Senior Level) Skills and Qualifications:


  • Problem Solving

  • Presenting Technical Information

  • Process Improvement

  • Software Maintenance

  • Software Testing

  • Network Design and Implementation

  • Load Balancing and Scalability

  • Vendor Relationships

  • Software Performance Tuning

  • Network Performance Tuning

  • Database Performance Tuning



Required Skill Profession

Other General



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