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IT - IT Specialist - Technical Support (Mid Level) Job Opening In Marlborough Massachusetts – Now Hiring LanceSoft Inc


Job description

Duration:         0-12+ Months (Possible Extension or Conversion)

Shift:               8am-4pm (Monday to Friday)

Pay Rate:         $30.00/Hour on W2 (All Inclusive)

 

Top 3 must haves - Customer Service Skills, Troubleshooting experience, multi-tasking skills

 

Role Overview:

  • Troubleshoot user problems at the desktop.

  • Knowledge of PC hardware, software and networking issues.

  • Independently resolves hardware break-fix issues, network connectivity and application related questions for third party products.

  • Escalates or perform server functions, particularly related to resolving issues at the desktop as well as TCP/IP connectivity and IP set-ups.

  • Coordinates with the appropriate subject matter experts to obtain assistance to resolve concerns for proprietary applications of the client.

  • Assist Project Managers in the end to end process for destination moves and hardware/software upgrades.

  • Includes client interviews, technology evaluations and recommendations, developing integration requirements, application configuration/distribution, UAT, on site resource management, technical training and Day One support.


 

Technical Support Specialist (Senior Level) Job Duties:


  • Evaluates system potential by testing compatibility of new programs with existing programs.

  • Evaluates expansions or enhancements by studying work load and capacity of computer system.

  • Achieves computer system objectives by gathering pertinent data; identifying and evaluating options; recommending a course of action.

  • Confirms program objectives and specifications by testing new programs; comparing programs with established standards; making modifications.

  • Improves existing programs by reviewing objectives and specifications; evaluating proposed changes; recommending changes; making modifications.

  • Evaluates vendor-supplied software by studying user objectives; testing software compatibility with existing hardware and programs.

  • Performs and/or attends hardware/component factory acceptance testing.

  • Places software into production by loading software into computer; entering necessary commands.

  • Places hardware into production by establishing connections; entering necessary commands.

  • Maximizes use of hardware and software by training users; interpreting instructions; answering questions.

  • Maintains system capability by testing computer components.

  • Prepares reference for users by writing operating instructions.

  • Maintains historical records by documenting hardware and software changes and revisions.

  • Maintains client confidence and protects operations by keeping information confidential.

  • Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.

  • Contributes to team effort by accomplishing related results as needed.


 

Technical Support Specialist (Senior Level) Skills and Qualifications:


  • Problem Solving

  • Presenting Technical Information

  • Process Improvement

  • Software Maintenance

  • Software Testing

  • Network Design and Implementation

  • Load Balancing and Scalability

  • Vendor Relationships

  • Software Performance Tuning

  • Network Performance Tuning

  • Database Performance Tuning


Required Skill Profession

Other General


  • Job Details

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Unlock Your IT IT Potential: Insight & Career Growth Guide


Real-time IT IT Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for IT IT in Marlborough, Massachusetts, United States, highlighting market share and opportunities for professionals in IT IT roles.

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Are You Looking for IT IT Specialist Technical Support (Mid Level) Job?

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The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at LanceSoft Inc adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying United States laws and regulations

What Is the Average Salary Range for IT IT Specialist Technical Support (Mid Level) Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Marlborough Massachusetts. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for IT IT Specialist Technical Support (Mid Level)?

Key qualifications for IT IT Specialist Technical Support (Mid Level) typically include Other General and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

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Interview Tips for IT IT Specialist Technical Support (Mid Level) Job Success

LanceSoft Inc interview tips for IT   IT Specialist   Technical Support (Mid Level)

Here are some tips to help you prepare for and ace your IT IT Specialist Technical Support (Mid Level) job interview:

Before the Interview:

Research: Learn about the LanceSoft Inc's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

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Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

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Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your IT IT Specialist Technical Support (Mid Level) interview at LanceSoft Inc, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the LanceSoft Inc's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

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