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IT L2 Support Analyst/Desktop Support Analyst Job Opening In Wichita – Now Hiring SkySys


Job description


Job Title: IT L2 Support Analyst

Job Type & Location: Onsite || Site 1 - Wichita
9111 East Douglas Wichita, 67207


Job Requirements:

Job Description
The L2 Support Analyst will provide support to End Users on a variety of computing issues.

They will also collaborate with Infrastructure subject matter experts, providing input for complex issues.

The Senior Analyst will provide guidance to Junior Analysts.

Job Responsibilities and Functions
• Diagnose, resolve, and follow-up on issues relating to various user computing issues
• Provide technical support by phone, remote access, deskside, or site visits as required
• New hire device setup/Imaging
• Experience utilizing ticketing systems
• Ensure tickets are accurately documented and resolved in accordance
• Device inventory management
• Position may require working extended hours or occasional night/weekend as required
• Excellent communication skills both verbal and written
• Ability to multi-task in a fast-paced environment
• Office 365 Productivity Tools
• VPN troubleshooting/connectivity
• Mobile Device Support
• Apple Macintosh troubleshooting
• Knowledge Base Article Creation
• Smart-Hands Support for Network/Server teams
• Follow client Compliance standards

Preferred Qualifications
• 3+ years relevant technical field experience
• A+ Certification and/or Network + or equivalent work experience
• Windows 11 support experience
• Apple Macintosh support experience
• Prior Desktop Support Experience
• Device Imaging
• Enterprise Encryption
• Prior ticketing system experience, such as ServiceNow
• Ability to write clear, concise documentation
• Ability to provide excellent customer service in person, over phone, through email, and using remote tools
• VIP/White Glove Support

Attributes for Success
• Strong written and verbal communication skills
• Focus on customer service
• Desire to work in a team environment
• Strong work ethic
• Ability to balance workload while maintaining high standards


Required Skill Profession

Computer Occupations


  • Job Details

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Unlock Your IT L2 Potential: Insight & Career Growth Guide


Real-time IT L2 Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for IT L2 in Wichita, United States, highlighting market share and opportunities for professionals in IT L2 roles.

12778 Jobs in United States
12778
18 Jobs in Wichita
18
Download It L2 Jobs Trends in Wichita and United States

Are You Looking for IT L2 Support Analyst/Desktop Support Analyst Job?

Great news! is currently hiring and seeking a IT L2 Support Analyst/Desktop Support Analyst to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at SkySys adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying United States laws and regulations

What Is the Average Salary Range for IT L2 Support Analyst/Desktop Support Analyst Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Wichita. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for IT L2 Support Analyst/Desktop Support Analyst?

Key qualifications for IT L2 Support Analyst/Desktop Support Analyst typically include Computer Occupations and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

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Interview Tips for IT L2 Support Analyst/Desktop Support Analyst Job Success

SkySys interview tips for IT L2 Support Analyst/Desktop Support Analyst

Here are some tips to help you prepare for and ace your IT L2 Support Analyst/Desktop Support Analyst job interview:

Before the Interview:

Research: Learn about the SkySys's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your IT L2 Support Analyst/Desktop Support Analyst interview at SkySys, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the SkySys's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

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