IT Manager Application Support

Job description

IT Manager - Application Support

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IT Manager - Application Support





Salary



$94,700.58 - $144,524.90 Annually





Location



78205, TX







Job Type



4A Full-Time





Job Number



2026-00121







Department



ITSD





Opening Date



10/14/2025







Closing Date



11/16/2025 11:59 AM Central





Grant Funded



No







FLSA Status



Exempt










+ Description

+ Benefits

+ Questions






Job Summary


Under administrative direction, is responsible for coordinating systems analysis, maintenance and development activities through direct and indirect staff.

Lead teams in the areas of scheduling, technical direction, future planning and standard practices.

Participate in budgeting and capital equipment processes and quality improvement activities for the organization.

Working conditions are primarily inside an office environment.

Exercises direct supervision over assigned staff.



This position is an unclassified position and has no disciplinary appeal rights to the Municipal Civil Service Commission.

This position is likewise subject to at-will employment status and can be terminated at any time for any reason.

Work Location
City Tower - 100 W.

Houston Street, San Antonio, TX 78205


Work Hours
7:45 a.m. - 4:30 p.m., Monday - Friday


Essential Job Functions



+ IT Business Management: Manages staff within assigned area, conducting hiring, training and performance review activities as required.

Supports budget processes and conducts fiduciary activities as appropriate to ensure appropriate allocation of funds.

Supports procurement processes related to services and/or products necessary for the organization.

+ Supports department-wide IT strategic and operational planning activities.

+ Customer Business Requirements: Works with business partners to understand business needs.

+ Customer Technology Planning: Provides input to business technology planning within their functional area.

Identifies and researches alternative technologies, evaluates current staff and technical resources, and identifies alternatives for addressing business objectives.

+ IT Initiatives: Manages the implementation of IT initiatives to support business strategy.

+ Technical Solution Identification and Procurement: Participates with end users and management in the identification and evaluation of information systems requirements, and develops plans to insure the completion of these activities.

Develops plans for the completion of major applications.

Coordinates the acquisition of approved hardware and software including the planning for migration, installation, and training.

+ Service Quality: Provides high-quality services at optimal cost to customers.

+ Business Process Improvement: Develops and implements technologies to improve the performance of a business process and increase efficiency and effectiveness.

+ Vendor Management: Manages vendor relationships to maximize value to the business.

+ Technical Standards: Contributes to the development of standards and recommends changes to systems/applications.

Provides technical and business expertise.

+ Staff Resource Optimization: Identifies the roles, skills and knowledge required.

Ensures staff has the resources and skills needed to support all work initiatives.

Participates in IT workforce deployment activities.

+ End User Training: Manages the development and delivery of training for internal IT users to ensure productive use of existing and new systems.

+ Performs related duties and fulfills responsibilities as required.



Job Requirements



+ Bachelor's degree from an accredited college or university.

+ Three (3) years of relevant technical and business experience, to include one or more business and technical processes.

+ Applicants for this position must pass a Criminal Justice Information Systems (CJIS) fingerprint-based background check and maintain CJIS eligibility.

Due to CJIS requirements related to system access, the following will result in being disqualified for this position: Felony Convictions, Felony Deferred Adjudication, Class A & B Misdemeanor Deferred Adjudication, Class B Misdemeanor Convictions, an Open Arrest for Any Criminal Offense (Felony or Misdemeanor), and Family Violence Convictions.

Preferred Qualifications

+ Five (5) years of experience in a technical/managerial role supporting enterprise applications within a large, complex, organization.

+ Five (5) years of experience providing excellent support for IT customers.

+ Five (5) years of experience supervising teams of developers during analysis, planning, development, implementation, and support of technical solutions.

+ Five (5) years of experience in supervising employees.

+ Proficiency in leading teams using Agile methodology.

+ Proficiency in System Development Life Cycle processes and practices.

+ Ability to manage a multi-million dollar budget and large project implementations.

+ Valid Class C Texas Drivers License.




Special Instructions

+ A current resume must be attached to your application,


Applicant Information

+ Unless otherwise stated, applicants are permitted to substitute two years of related full-time experience for one year of higher education or one year of related higher education for two years of experience in order to meet the minimum requirements of the job.

One year of full-time experience is defined as 30 or more hours worked per week for 12 months.

One year of higher education is defined as 30 credit hours completed at an accredited college or university.

+ Applicants selected for employment with the City of San Antonio in this position must receive satisfactory results from pre-employment drug testing and background checks.

If required for the position, a physical, motor vehicle record evaluation, and additional background checks may be conducted.

+ Please be advised that if selected for this position, information regarding employment history as it relates to the qualifications of the position will be needed for employment verification.

Applicants claiming military service to meet the experience requirement for this position may attach a DD214 to the application.

+ If selected for this position, official transcripts, diplomas, certifications, and licenses must be submitted at the time of processing.

Unofficial transcripts and copies of other relevant documents may be attached to the application for consideration in advance.



Knowledge, Skills, and Abilities



+ Knowledge of system environments.

+ Knowledge of core managerial functions such as budgeting, procurement, personnel management, and finance.

+ Knowledge of current information technology management theories and practices.

+ Knowledge of management and supervisory principles and techniques.

+ Knowledge of current organizational hardware and software capabilities.

+ Knowledge of methods and techniques involved in the completion of information system planning including security administration, operational capacity planning, and cost benefit analysis of alternative technologies.

+ Knowledge of quality principles and tools, especially root cause analysis and problem solving.

+ Skill in effectively planning, organizing, controlling and supervising the work of subordinates.

+ Skill in establishing and communicating clear expectations regarding work performance for both the individual and/or team.

+ Skill in a variety of communication methods to present complex issues to diverse audiences.

+ Skill in creating an environment for improving customer satisfaction and promotes an atmosphere that establishes customer satisfaction as a key value in the organization.

+ Skill in utilizing a personal computer and utilizing associated software programs.

+ Ability to operate a computer keyboard and other basic office equipment.

+ Ability to learn and adapt to the ongoing changes of the City culture.

+ Ability to clearly communicate goals and priorities of the organization as they relates to technical issues.

+ Ability to demonstrate a solid understanding of the current knowledge exchange and technology interface issues (including e-business aspects) between own and closely related units of the organization.

+ Ability to demonstrate a solid understanding of project management tools; plan development, metrics, cost and effort estimation, schedule development, risk analysis, monitoring of production and compliance, project progress tracking.

+ Ability to demonstrate a solid understanding of business and technical problem solving skills.

+ Ability to influence other employees to work together to support the mission and goals of the City of San Antonio.

+ Ability to establish and maintain effective working relationships with City staff and the general public.

+ Ability to successfully launch and deliver a single IT project.

+ Ability to communicate clearly and effectively.


Work Complexity and Examples
+ Manages small teams of individuals in IT.







Benefits Information
The City of San Antonio (CoSA) strives to provide a competitive compensation and benefit package to attract and retain a highly skilled workforce.

To accomplish this, CoSA offers subsidized health care benefits for active and retired employees, paid disability benefits, paid life insurance, as well as automatic participation in a pension program which is currently matched two to one.

For more detailed information, please click on the following link to view Benefits offered by the City of San Antonio:
http://www.sanantonio.gov/hr/employee_information/benefits/index.asp
Note:

+ Part-Time, Temporary, and non-City positions are not eligible for CoSA Benefits.


+ Holiday and Leave benefits for Pre-K 4 SA positions may be different than what is listed at the above link.

Additional Information
The City Of San Antonio is an Equal Opportunity/Reasonable Accommodation Employer.

This means that the City does not discriminate on the basis of race, religion, sex (gender), age, disability, national origin, genetic information, or sexual orientation.

All individuals are encouraged to apply and compete for jobs with the City of San Antonio.

If you require assistance at any stage of the application process due to a disability, please contact the Human Resources Department (https://www.sanantonio.gov/Hr/About/ContactUs?sendto=HR) so that accommodations may be made to meet your needs.

Our telephone number is 210-207-8705 and our fax number is 210-207-2285.

Required Skill Profession

Other General