IT Manager, End User Computing

Job description

**Job Title:** IT Manager, End User Computing

**Work Place Flexibility:** Hybrid

**Legal Entity:** Entergy Operations, Inc.-EOI

The IT Manager over end user computing is responsible for the delivery and oversight of the technologies and infrastructure that support end user computing and the desktop experience for 18K+ workstations throughout the Entergy environment.

They will lead a team managing desktop imaging, application packaging, patch management, desktop threat vulnerability management, and desktop asset and lifecycle management.

The leader is also responsible for delivering assigned projects on time, on budget, and in adherence to business requirements while standardizing/rationalizing technical platforms.

**JOB DUTIES/RESPONSIBILITIES:**

· Manage a team of IT Specialists, Engineers, Solutions Architects, subject matter experts and contractors in the support of the end user computing technologies and infrastructure.

· Develop a technology roadmap and strategy in coordination with appropriate Business Units to ensure alignment across multiple products and platforms.

· Drive strategic development of the end user desktop experience using Continuous Improvement tools and processes to enhance the desktop platform and user experience.

· Actively manage vendor relationships and contractor teams to ensure service levels meet Entergy standards.

· Ensure compliance with all project deployment methodologies, internal standards, and operational guidelines to support and maintain solutions per stated service level agreements.

· Plan and manage resources within the End User Computing team, forecasting potential bottlenecks or gaps based on future demand.

**MINIMUM REQUIREMENTS:**

Minimum education required of the position

Bachelor’s Degree in Computer Science or related field, or equivalent work experience

Minimum experience required of the position

7+ years of experience managing IT support resources

Minimum knowledge, skills and abilities required of the position

· Strong working knowledge of infrastructure and software development lifecycle supporting end user computing.

· Demonstrated ability to be a strong leader across diverse teams.

· Experience delivering projects in outsourced environments and matrixed organizations

· Excellent communication skills with the ability to communicate technical concepts in layman’s terms.

· Proven track record of providing excellent customer service.

· Ability to lead a team of both technical and nontechnical resources effectively.

· Readiness for 24/7 on-call when needed.

**Primary Location:** Louisiana-New Orleans Louisiana : New Orleans || Arkansas : Little Rock || Mississippi : Jackson || Texas : Woodlands
**Job Function** : Information Technology
**FLSA Status** :Professional
**Relocation Option:** No Relocation Offered
**Union description/code** : NON BARGAINING UNIT
**Number of Openings** : 1
**Req ID:** 121164
**Travel Percentage** :Up to 25%

An Equal Opportunity Employer, Minority/Female/Disability/Vets.

Please clickhere (https://jobs.entergy.com/content/EEO/?locale=en_US) to view the EEO page, or see statements below.

**EEO Statement:** The Entergy System of Companies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a protected veteran in accordance with applicable federal, state and local laws.

The Entergy System of Companies complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.

This policy applies to all terms and conditions of employment including, but not limited to, recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

The Entergy System of Companies expressly prohibits any form of unlawful employee harassment based on race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.

Improper interference with the ability of the Entergy System of Company employees to perform their expected job duties is absolutely not tolerated.

**Accessibility:** Entergy provides reasonable accommodations for online applicants.

Requests for a reasonable accommodation may be made orally or in writing by an applicant, employee, or third party on his or her behalf.

If you are an individual with a disability and you are in need of an accommodation for the recruiting process please click **here (humanr@entergy.com?subject=Accessibility)** and provide your name, contact number, the accommodation requested and the requisition number that you are requesting the accommodation for.

Employee Services will contact you regarding your request.

**Additional Responsibilities:** As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company.

Exempt employees may not be paid overtime associated with such duties.

**Know Your Rights: Workplace Discrimination is Illegal (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf)**

The non-confidential portions of the affirmative action program for individuals with disabilities and protected veterans shall be available for inspection upon request by any employee or applicant for employment.

Please contact HRCompliance@entergy.com to schedule a time to review the affirmative action plan during regular office hours.

**EEI Testing:**

One way that Entergy has found to identify and assess the abilities and skills needed for certain jobs is through pre-employment testing.

If this position does require an EEI test, the type of test will be located under the qualifications section of the job posting.

If you are invited to a test session, we strongly recommend you review and complete the practice test as well as review the testing brochure for your respective test.

The test brochure will give you critical information on the test such as time allocated and number of questions.

Also, keep in mind that the actual test is timed; you should practice timing yourself while doing the practice tests.

The practice test information and test brochures can be located by going to the EEI website, http://www.eei.org/practicetests , Logon ID: entergy, password: practice test (2 words).

Travel expenses incurred in connection with EEI testing are non-reimbursable.

In addition to EEI testing there is also Fit-for-Duty testing which will identify and assess the abilities and skills needed for certain jobs.

If this position does require Fit-for-Duty testing, the type of test will be located under the qualifications section of the job posting.

**WORKING CONDITIONS:**
As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company.

Exempt employees may not be paid overtime associated with such duties.

**Please note:** Authorization to work in the United States is a precondition to employment in this position.

Entergy will not sponsor candidates for work visas for this position.

**Job Segment:** Testing, Computer Science, Compliance, User Experience, Inspector, Technology, Legal, Quality

Required Skill Profession

Other General