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Urgent! IT Manager-I Job Opening In San Francisco California – Now Hiring Abacus Service Corporation
Title
IT Manager-I
Location
HQ, USA, CA, San Francisco, 2nd St
Description
Platform Innovation, Technical Support Lead About the Team The Platform Innovation team drives strategy, support, and scaling for one of the most exciting and fast-growing projects within our restaurant platform business.
Our support team ensures merchants receive white-glove technical assistance that keeps their operations running seamlessly and builds long-term trust in our platform.
About the Role You will report into the Assoc Mgr of Support and serve as a key leader within our broader Restaurant Platform organization.
In this role, you will directly manage day-to-day merchant escalations while also shaping how we scale support to thousands of restaurants.
You will combine strong technical troubleshooting skills with leadership experience to guide agents, improve processes, and ensure we maintain industry-leading service levels.
You're excited about this opportunity because you will...
Handle frontline merchant support directly, serving as the escalation point for complex technical issues that require networking or system-level expertise.
Lead by example on tickets and live interactions, setting the bar for quality, speed, and ownership.
Mentor and coach support agents, building their confidence and ability to resolve issues independently.
Contribute to the growth of the support org by helping improve training programs, internal knowledge resources, and performance standards.
Play a key role in expanding the scope of support (phone, video, extended hours) while ensuring we maintain white-glove quality.
We're excited about you because...
You have 5+ years of experience in technical support, IT/networking, or related operations, with a proven track record of diagnosing and resolving complex issues in live environments.
You have 2+ years of leadership or team management experience, mentoring others and building scalable processes.
You thrive in fast-changing, ambiguous environments and are motivated by building systems from the ground up.
You are a structured problem solver who can both dive deep into technical detail and zoom out to design scalable solutions.
You have excellent communication skills and experience working directly with merchants, clients, or customers in high-stakes situations.
Experience with POS systems, networking (LAN/WAN troubleshooting, router/switch configuration), or distributed hardware is a plus
Classification
TAC: Temporary Agency Worker
Remote Work Address
-
Remote Address Time Zone
-
Vacation Schedule
-
Work Schedule
-
Start Date
Oct 27, 2025
End Date
Feb 28, 2026
Solution & Requisition Sourcing Type
Vendor Neutral|Sourced
Allow for Remote
Yes
Requisition Process Type
Standard
Job Posting SLA Classification
Professional
Laptop
Yes
Requisition Reason
Original|Open Position
Intake Call Completion Date
2025-10-08T12:24:00.000
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Unlock Your IT Manager Potential: Insight & Career Growth Guide
Real-time IT Manager Jobs Trends in San Francisco, California, United States (Graphical Representation)
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Great news! Abacus Service Corporation is currently hiring and seeking a IT Manager I to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: IT Manager I Jobs San Francisco California.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Abacus Service Corporation adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a IT Manager I Jobs United States varies, but the pay scale is rated "Standard" in San Francisco California. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for IT Manager I typically include Other General and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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