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Urgent! IT - OIT - Network Technician Job Opening In Montgomery Alabama – Now Hiring Tech Providers Inc.

IT OIT Network Technician



Job description

Job Title: Network Operations Support Technician (1st Shift)

Contract Length: 3- 6 months Contract to Merit

Duration: 100% onsite in Montgomery AL

 

Note: 1st shift.

8am to 4pm.

Shift will be Monday through the following Wednesday.

So, a 10-day shift, then 4 days off, 5-day shift 2 days off, then repeat

 

Position Overview:


  • This is a full-performance level role involving applied and developmental technical work in data systems monitoring and maintenance.


  • The technician will be responsible for monitoring and maintaining LAN/WAN networks, which include point-to-point, wireless, campus, VPN, and agency host computer configurations across statewide multi-complex networks for both voice and data circuits.


Key Responsibilities:


  • Monitor network alarms, alerts, and faults; respond promptly to ensure service reliability and availability.

  • Maintain and update ServiceNow records including incidents, requests, problems, configuration items, change requests, and resolution details.

  • Analyze Data Network using reports from network management systems, databases, and spreadsheets to identify and address equipment or service issues.

  • Initiate trouble reports and corrective procedures to involve appropriate maintenance or technical support personnel.

  • Participate in shift work, including weekends and holidays, as part of a 24/7 operational support team.


Skills Required:


  • Minimum 1 year of experience with LAN/WAN maintenance and support.

  • Minimum 1 year of call center or service desk experience.

  • Strong customer service skills.

  • Experience or knowledge of voice and data circuits, including troubleshooting and research.

  • Familiarity with incident ticketing systems such as ServiceNow or Remedy.


Experience Required:


  • At least 1 year of systems analysis or service desk experience.


Education Required:


  • High School Diploma or GED.

  • Preferred Qualifications:

  • CompTIA Network+ Certification.



Required Skill Profession

Other General



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