IT Operations Analyst

Job Summary
Join a leading North American financial institution as an IT Operations Analyst I.

In this technical support call center role, you will provide first-level IT assistance to employees across multiple business lines.

This position offers structured training, exposure to enterprise systems, and the opportunity to grow into advanced IT support roles.

Key Responsibilities

Respond to inbound colleague calls and emails regarding technical issues

Document and track problems using ticketing systems

Escalate complex or wide-impacting issues to higher-level support teams

Provide support for Windows, Office , mobile devices, VOIP, and remote access tools

Monitor trends and provide feedback to improve processes

Participate in rotational scheduling to ensure / coverage

Required Experience

High school diploma (minimum)

– years of related experience

Above-average computing and navigation skills

Customer service experience in call center or technical support roles

Knowledge of Microsoft Office (Word, Excel, OneNote, PowerPoint)

Typing speed of at least WPM

Reliable transportation to Lexington, SC (no bus routes available)

Availability for onsite interviews

Nice-to-Have Experience

IT Help Desk or ticketing system experience

Technical certifications (A+, Network+, Microsoft, etc.)

General knowledge of PC hardware and troubleshooting

Required Skills

Technical troubleshooting (Windows, Office, networking, mobile devices)

Strong communication (verbal and written)

Ability to work flexible schedules including weekends and evenings

Preferred Skills

Ticketing system proficiency

Team collaboration in IT environments

Additional Skills

Adaptability in fast-paced, high-volume environments

Strong punctuality and commitment to learning

Benefits

Medical, Dental, and Vision insurance plans

(k) retirement fund

About the Client Top bank in Canada and North America offering comprehensive financial solutions.

Providing retail, commercial, wealth management, and wholesale banking services, we help clients thrive in today's evolving market.

About GTT GTT is a minority-owned staffing firm and a subsidiary of Chenega Corporation, a Native American-owned company in Alaska.

As a Native American-owned, economically disadvantaged corporation, we highly value diverse and inclusive workplaces.

Our clients include Fortune companies across sectors such as life sciences, technology, finance, and retail throughout the and Canada.

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