Urgent! IT Operations Engineer Job Opening In Cary – Now Hiring Insight Global
Job Description
The On-Site IT Operations Engineer is responsible for working in a security constructed mindset while ensuring work is carried out in a discreet fashion with extreme confidentiality and urgency in our Corporate Headquarters environment.
This role requires a strong understanding of IT systems, hardware, and software used in a Corporate environment.
The IT Operations Engineer ensures the smooth operation of IT infrastructure, resolves technical issues, provides user training, and collaborates with internal and external stakeholders to support the integration and optimization of IT systems for multiple Corporate Sites across Cornerstone Building Brands.
Promptly respond to Executive technology support issues 24x7x365.
Work closely with the IT Service Center and other IT support functions to provide first, second, and third-line technical support for executive issues, ensuring assigned tickets are responded to, diagnosed, and resolved swiftly and effectively in line with operational level agreements and service level objectives.
Ensure outstanding tickets are regularly updated to reflect the status.
Maintain confidentiality and privacy in all dealings with executives.
Provide Level II technical support to end-users for IT including diagnosing and resolving hardware, software, and network-related issues.
Administer and maintain IT, including user account management, access control, security configurations, and software updates.
Collaborate with internal stakeholders and vendors to identify IT hardware and software requirements specific to the IT environment.
Participate in evaluating and recommending appropriate IT solutions.
Maintain accurate documentation of IT assets, configurations, procedures, and troubleshooting guides.
Log and track user-reported incidents and service requests using a ticketing system, ensuring timely resolution within agreed SLAs.
Assist in the setup, configuration, and maintenance of IT infrastructure, including networks, servers.
Stay informed about industry trends, emerging technologies, and best practices related to IT.
Propose and support improvement implementation to enhance IT processes, increase efficiency, and optimize system performance.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day.
We are an equal opportunity/affirmative action employer that believes everyone matters.
Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.
If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Skills and Requirements
2+ years of experience in providing IT support.
Strong knowledge of IT systems, hardware, software, and networking concepts.
Ability to work in a fast-paced environment with a focus on user experience and minimizing downtime.
Proficiency in troubleshooting and resolving technical issues in IT environments.
Excellent communication and interpersonal skills, with the ability to train and educate end users.
Experience with system administration tasks, such as user management, software updates, and edge device administration.
Strong understanding of network infrastructure, maintenance, and cybersecurity principles.
Knowledge of computer hardware, including legacy PC hardware and operating systems, is a plus.
Proficiency in Microsoft 365 tools (e.g., Outlook, OneDrive, Excel, PowerPoint, SharePoint).
Ability to work independently and manage multiple tasks in a fast-paced environment.
Strong problem-solving, analytical, and documentation skills.
Must have a valid driver’s license and be willing to travel up to 25%.
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Real-time IT Operations Jobs Trends in Cary, United States (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for IT Operations in Cary, United States using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 55392 jobs in United States and 59 jobs in Cary. This comprehensive analysis highlights market share and opportunities for professionals in IT Operations roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Insight Global is currently hiring and seeking a IT Operations Engineer to join their team. Feel free to download the job details.
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An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Insight Global adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a IT Operations Engineer Jobs United States varies, but the pay scale is rated "Standard" in Cary. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for IT Operations Engineer typically include Other General and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your IT Operations Engineer interview at Insight Global, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Insight Global's products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
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