We’re looking for an IT Operations Manager to own and scale our IT function.
This is a hands-on role today: you’ll manage devices, support employees, maintain on-prem equipment, and build out the internal cloud infrastructure that powers our business.
As the company grows, you’ll take on a more strategic role — setting the IT roadmap, managing vendors, and building an IT team.
You’ll collaborate closely with our Cloud/SecOps team: aligning on security, integrations, and shared infrastructure, while owning the operations, employee-facing cloud systems, and support side of IT.
Responsibilities
- Lead IT operations: endpoint management, device lifecycle, and vendor management.
- Be hands-on with support: onboarding, troubleshooting, tickets, and escalations.
- Manage on-prem hardware, office networking, and SaaS tooling.
- Design and implement internal cloud infrastructure for IT operations (e.g., SSO/IdP, MDM, IAM, automation, SaaS integrations).
- Support implementation of IT processes such as MFA, SSO, endpoint management, logging, and patch management.
- Improve reliability and efficiency of internal systems, with a focus on employee productivity.
- Collaborate with the Cloud/SecOps team on infrastructure integrations, identity management, and compliance readiness.
- Evaluate, select, and manage IT vendors (hardware, SaaS, MDM, networking).
- Document IT workflows and continuously improve processes for scale.
- Support compliance readiness and security audits by aligning IT operations with organizational policies and compliance frameworks.
- Anticipate future needs: prepare for IT team growth, design scalable processes, and eventually mentor/manage IT staff.
Requirements
- 6+ years in IT or infrastructure roles, with at least 2 years of ownership or leadership experience.
- Strong hands-on experience with device management, networking, and internal cloud systems (AWS/GCP/Azure for IAM, automation, SaaS integrations).
- Proven success implementing IT processes and internal tooling in a growing organization.
- Excellent communication skills — able to set direction, influence stakeholders, and work cross-functionally.
- Comfortable being hands-on today while preparing to take on a more strategic leadership role as we scale.
- Familiarity with regulated, compliance-driven environments (e.g., CMMC, SOC 2, ISO 27001, NIST) and experience supporting compliance initiatives is a plus.
Benefits
- Health Care Plan (Medical, Dental & Vision).
- 401k with 5% matching.
- Paid Time Off (Uncapped Vacation, plus Sick & Public Holidays).
- Flexible hybrid work arrangement.
- Relocation assistance for qualifying employees.