IT Operations Manager

Job description

IT Operations Manager

Join Our Team as an IT Operations Manager!

Are you an IT professional who excels in creating a supportive and collaborative environment?

We are looking for an IT Operations Manager to lead our team.

If you're passionate about technology and nurturing a positive workplace culture, we want to hear from you!

The anticipated hiring range for this position is $97, (Step 1) to $116, (Step 10) per year, based on qualifications and experience.

This is a full-time, on-site* position, with a complete benefits package.

The full salary range for this position, in accordance with the Town’s Classification and Compensation Plan, is $97, (Step 1) to $136, (Step 18) per year.

We encourage candidates to explore our health insurance and other benefits that support the well-being of our employees and their families ().

Applications will continue to be accepted until filled.

 All applications will be reviewed and the most highly qualified candidates will be invited to one or more interviews and/or other assessments.

Applicants will be notified of their standing in the process as soon as a decision has been made regarding their individual application.

Appointment of the final candidate will be contingent upon the results of pre-placement conditions including criminal and motor vehicle record checks, a physical exam, and a drug screening.

Costs for these pre-placement requirements will be borne by the Town.

The Town of Concord, MA is an EEO Employer.

We value diversity and welcome candidates of all backgrounds to apply.

*Applicants must be authorized to work in the United States without the need for sponsorship now or in the future.

Department:

InformationTechnology

SalaryGrade:

13

Reports To:

ChiefInformation Officer

FLSA Status:

Exempt

Appointedby:

TownManager

Date:

March 2025

GENERALSUMMARY:

Under the general direction of the Chief Information Officer, manages the Town’s operational infrastructure, including software,security,andthelifecycleofsystems.Developsplansandstrategiestosupportlong-termimprovementgoalsand adapt to changing technology and requirements.

Works on special projects related to software and security.

Manages Technical Services division of department, including Information System Technicians.

Responsible for maintaining and improvingupontheefficiencyandeffectivenessof allareasunderthedirectionandcontroloftheposition.

Performsvaried and responsible duties requiring a thorough knowledge of departmental operations and the exercise of judgment and initiativeincompletingtasks,particularlyinsituationsnotclearlydefinedbyprecedentorestablishedprocedures.Incumbent is called upon to handle a significant number of details, each varying from the other in substance and content, requiring flexibility in approach to workload.

ESSENTIALJOBFUNCTIONS:

External and internal applicants, as well as position incumbents who are or become disabled as defined under the Americans With Disabilities Act, must be able to perform the essential job functions (as listed) either unaided or with the assistance of a reasonable accommodation to be determined by management on a case-by-case basis.

SUPERVISORYRESPONSIBILITY:

DirectlysupervisestheactivitiesandperformanceofandprovidesfunctionaloversighttostaffoftheITOperationsDivision within the Technology Department, including three or more technicians, interns, and consultants as required.Carries out supervisoryresponsibilitiesinaccordancewithConcord’spoliciesandapplicablelaws.Responsibilitiesincludeinterviewing and recommending candidates for hire; planning, assigning, and directing work; scheduling; evaluating performance; training, rewarding and disciplining employees; and addressing complaints and resolving problems.

EDUCATION&EXPERIENCE:

oBachelor’sdegreeandfield-relatedtechnicalcertificationsorequivalent;morethan5yearsrelevant combined experience in Information Technology and applications

KNOWLEDGE,SKILLS&ABILITIES:

WORKINGCONDITIONS&PHYSICALDEMANDS:

External and internal applicants, as well as position incumbents who are or become disabled as defined under the Americans With Disabilities Act, must be able to perform the physical demands (as listed) either unaided or with the assistance of a reasonable accommodation to be determined by management on a case-by-case basis.

Themajorityofworkisgenerallyperformedinanormalofficeenvironment,notsubjecttoextremevariationsoftemperature, noise, odors, etc.

Work is performed in a moderately noisy work environment, with constant interruptions.

Frequently subjected to the demands of other individuals and the volume and/or rapidity with which tasks must be accomplished.

OperatesandmaintainsITandotherstandardofficeequipmentrequiringhand-eyecoordinationandfingerdexterity.

Balancing, crouching, grasping, pulling, reaching and stooping may also be required.

Occasionallyrequiredto gooutdoorsand maybeexposedto variableweatherconditionsandhazardsassociatedwith construction sites and public works projects to consult and support employees.

The abovestatementsareintendedtodescribethegeneralnatureandlevel ofworkbeingperformed by peopleassignedtodo thisjob.Theaboveisnotintendedtobeanexhaustivelistofallresponsibilitiesanddutiesrequired.Theomission ofspecific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.

This job descriptiondoes notconstituteanemploymentagreement between the employerand employee,and issubject to change by the employer, as the needs of the employer and requirements of the job change.

Required Skill Profession

Operations Specialties Managers