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Urgent! IT PC Refresh Technician Job Opening In Blacksburg Virginia – Now Hiring First Tek, Inc.

IT PC Refresh Technician



Job description

Job Opportunity in Blacksburg, VA

Join our team in Blacksburg, VA, where you will be part of a dynamic environment committed to excellence in IT support and customer service.

Experience the vibrant community and enjoy the benefits of working 100% onsite in a location known for its innovation and quality of life.



Responsibilities


  • Provide technical assistance for the PC hardware refresh deployment project.

  • Build, swap out, and deploy refreshed hardware to end users.

  • Ensure the smooth operation of IT systems at your location.

  • Troubleshoot hardware and software issues.

  • Deliver high-quality customer service and resolve IT issues promptly.

  • Potentially provide after-hours support for emergencies, critical troubleshooting, or system maintenance.



Qualifications


  • 1-2 years of experience in a customer support role with technical knowledge of IT systems.

  • Experience installing and configuring computer systems and applications.

  • Strong problem-solving skills and disciplined approach.

  • Excellent time-management skills with the ability to set and meet deadlines.

  • Experience with service desk software, such as Bomgar, and other remote access desktop programs.

  • Proficiency with Windows and Mac OS operating systems.

  • Strong written and interpersonal communication skills.

  • High school diploma or equivalent; IT-related coursework or certifications are a plus.

  • Preferred certifications: Windows 7/10, CompTIA A+, CompTIA Net+, ITILv4 foundation, Dell proven professional.



Key Duties


  • Install and support endpoint software.

  • Deploy PC equipment and accessories.

  • Provide guidance and explain policies and procedures to end-users.

  • Troubleshoot end-user PC, network, printing, and application issues.

  • Diagnose, research, and resolve routine end-user issues.

  • Escalate issues to the appropriate team after troubleshooting and document progress in the ITSM tool.

  • Provide Level 2 operational support to end users daily.

  • Complete detailed documentation in the ticketing system, including incidents, requests, assistance steps, and involved individuals.



Hours: Monday to Thursday 8:00 AM - 5:30 PM, Friday 8:00 AM - 12:30 PM



Required Skill Profession

Other General



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