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IT PC Refresh Technician Job Opening In Blacksburg Virginia – Now Hiring First Tek, Inc.


Job description

Job Opportunity in Blacksburg, VA

Join our team in Blacksburg, VA, where you will be part of a dynamic environment committed to excellence in IT support and customer service.

Experience the vibrant community and enjoy the benefits of working 100% onsite in a location known for its innovation and quality of life.



Responsibilities


  • Provide technical assistance for the PC hardware refresh deployment project.

  • Build, swap out, and deploy refreshed hardware to end users.

  • Ensure the smooth operation of IT systems at your location.

  • Troubleshoot hardware and software issues.

  • Deliver high-quality customer service and resolve IT issues promptly.

  • Potentially provide after-hours support for emergencies, critical troubleshooting, or system maintenance.



Qualifications


  • 1-2 years of experience in a customer support role with technical knowledge of IT systems.

  • Experience installing and configuring computer systems and applications.

  • Strong problem-solving skills and disciplined approach.

  • Excellent time-management skills with the ability to set and meet deadlines.

  • Experience with service desk software, such as Bomgar, and other remote access desktop programs.

  • Proficiency with Windows and Mac OS operating systems.

  • Strong written and interpersonal communication skills.

  • High school diploma or equivalent; IT-related coursework or certifications are a plus.

  • Preferred certifications: Windows 7/10, CompTIA A+, CompTIA Net+, ITILv4 foundation, Dell proven professional.



Key Duties


  • Install and support endpoint software.

  • Deploy PC equipment and accessories.

  • Provide guidance and explain policies and procedures to end-users.

  • Troubleshoot end-user PC, network, printing, and application issues.

  • Diagnose, research, and resolve routine end-user issues.

  • Escalate issues to the appropriate team after troubleshooting and document progress in the ITSM tool.

  • Provide Level 2 operational support to end users daily.

  • Complete detailed documentation in the ticketing system, including incidents, requests, assistance steps, and involved individuals.



Hours: Monday to Thursday 8:00 AM - 5:30 PM, Friday 8:00 AM - 12:30 PM


Required Skill Profession

Other General


  • Job Details

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Unlock Your IT PC Potential: Insight & Career Growth Guide


Real-time IT PC Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for IT PC in Blacksburg, Virginia, United States, highlighting market share and opportunities for professionals in IT PC roles.

12985 Jobs in United States
12985
60 Jobs in Blacksburg, Virginia
60
Download It Pc Jobs Trends in Blacksburg, Virginia and United States

Are You Looking for IT PC Refresh Technician Job?

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The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at First Tek, Inc. adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying United States laws and regulations

What Is the Average Salary Range for IT PC Refresh Technician Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Blacksburg Virginia. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for IT PC Refresh Technician?

Key qualifications for IT PC Refresh Technician typically include Other General and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

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Interview Tips for IT PC Refresh Technician Job Success

First Tek, Inc. interview tips for IT PC Refresh Technician

Here are some tips to help you prepare for and ace your IT PC Refresh Technician job interview:

Before the Interview:

Research: Learn about the First Tek, Inc.'s mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

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Be Punctual: Arrive on time to demonstrate professionalism and respect.

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Final Thought:

To prepare for your IT PC Refresh Technician interview at First Tek, Inc., research the company, understand the job requirements, and practice common interview questions.

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