Know ATS Score
CV/Résumé Score
  • Expertini Resume Scoring: Our Semantic Matching Algorithm evaluates your CV/Résumé before you apply for this job role: IT Project Manager 2.
United States Jobs Expertini

Urgent! IT Project Manager 2 Job Opening In Englewood Cliffs – Now Hiring Intelliswift Software Inc



Job description

Pay rate range: $45/hour.

to $48/hr.

on W2

Hybrid, depending on proximity to office (Mon & Friday at Home).

Hours: M-F 9 am-5 PM EST



Top Skills: Automation Program Manager required to manage technology and customer experience flows for all channels



Summary:

The main function of an IT project/program manager is to plan, direct, or coordinate activities in such fields as electronic data processing, information systems,

systems analysis, and computer programming.



Position Summary:

The Automation Program Manager will oversee the design, development, and maintenance of automation journeys that improve the customer experience across all contact channels.

This role involves managing projects, reducing customer abandonment rates, and minimizing agent effort when human intervention is necessary.

Your technical expertise and strategic vision will drive innovation and efficiency, reduce costs, and enhance productivity in our support operations.



Key Responsibilities:

Enhance Customer Experience:


Develop and implement automation strategies to optimize customer journeys, including chatbots, AI assistants, and self-service portals.

Design customer support bots using AI technologies.

Analyze feedback to identify improvement opportunities.

Reduce Abandonment and Agent Effort:

Implement solutions to reduce abandonment rates and ensure timely automated responses.

Optimize escalation processes to minimize agent workload.

Collaborate with support teams to streamline workflows.



Project Management:

Manage automation projects from initiation to completion, ensuring timely delivery and alignment with company goals.

Develop project plans, including timelines and resource allocation.

Communicate project status to stakeholders.



Technical Management & Leadership:

Strong programming skills in languages such as Python, JavaScript, CSS, HTML, Groovy script, and C++.

Coordinate with engineering teams to implement and maintain automation tools.

Monitor and analyze automated system performance, making data-driven adjustments.

Stay current with industry trends to drive innovation.



Documentation and Compliance:

Create and maintain documentation for automation processes.

Ensure compliance with relevant regulations and company policies.



Qualifications:

• Bachelor's degree in a relevant field, preferably Computer Science, Engineering, OR Business Management with a computer science background

• Proven project management experience in a customer support environment.

• Strong background in automation engineering or a related technical field.

• Proficiency in programming languages such as Python, JavaScript, or Groovy script.

• Experience with automation tools like UiPath, Blue Prism, or Automation Anywhere.

• Familiarity with Lucid chart for workflow and process diagramming.

• Familiarity with customer support software and CRM systems.

Experience with Sprinklr is preferred.

• Knowledge of AI and chatbot technologies.

• Strong analytical and problem-solving skills for innovation.

• Excellent communication and collaboration abilities.

• Ability to work independently and in a team-oriented environment.

• Project Management Professional (PMP) certification is a plus.

• Experience with Agile and Scrum methodologies.

Experience working with Jira and Confluence preferred.

• Strong technical skills, including knowledge of software design patterns.

• Ability to manage multiple high-priority projects and meet deadlines.

• Excellent stakeholder management and communication skills.



Education/Experience:

A bachelor's degree in a technical field such as computer science, computer engineering or a related field is required.

MBA or other related advanced degree preferred.

PMI or PMP certification preferred.

2-4 years of experience required.




 


Required Skill Profession

Computer Occupations



Your Complete Job Search Toolkit

✨ Smart • Intelligent • Private • Secure

Start Using Our Tools

Join thousands of professionals who've advanced their careers with our platform

Rate or Report This Job
If you feel this job is inaccurate or spam kindly report to us using below form.
Please Note: This is NOT a job application form.


    Unlock Your IT Project Potential: Insight & Career Growth Guide


  • Real-time IT Project Jobs Trends in Englewood Cliffs, United States (Graphical Representation)

    Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for IT Project in Englewood Cliffs, United States using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 55967 jobs in United States and 109 jobs in Englewood Cliffs. This comprehensive analysis highlights market share and opportunities for professionals in IT Project roles. These dynamic trends provide a better understanding of the job market landscape in these regions.

  • Are You Looking for IT Project Manager 2 Job?

    Great news! is currently hiring and seeking a IT Project Manager 2 to join their team. Feel free to download the job details.

    Wait no longer! Are you also interested in exploring similar jobs? Search now: .

  • The Work Culture

    An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Intelliswift Software Inc adheres to the cultural norms as outlined by Expertini.

    The fundamental ethical values are:
    • 1. Independence
    • 2. Loyalty
    • 3. Impartiality
    • 4. Integrity
    • 5. Accountability
    • 6. Respect for human rights
    • 7. Obeying United States laws and regulations
  • What Is the Average Salary Range for IT Project Manager 2 Positions?

    The average salary range for a varies, but the pay scale is rated "Standard" in Englewood Cliffs. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

  • What Are the Key Qualifications for IT Project Manager 2?

    Key qualifications for IT Project Manager 2 typically include Computer Occupations and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.

  • How Can I Improve My Chances of Getting Hired for IT Project Manager 2?

    To improve your chances of getting hired for IT Project Manager 2, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

  • Interview Tips for IT Project Manager 2 Job Success
    Intelliswift Software Inc interview tips for IT Project Manager 2

    Here are some tips to help you prepare for and ace your job interview:

    Before the Interview:
    • Research: Learn about the Intelliswift Software Inc's mission, values, products, and the specific job requirements and get further information about
    • Other Openings
    • Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.
    • Dress Professionally: Choose attire appropriate for the company culture.
    • Prepare Questions: Show your interest by having thoughtful questions for the interviewer.
    • Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.
    During the Interview:
    • Be Punctual: Arrive on time to demonstrate professionalism and respect.
    • Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.
    • Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.
    • Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.
    • Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.
    • Follow Up: Send a thank-you email to the interviewer within 24 hours.
    Additional Tips:
    • Be Yourself: Let your personality shine through while maintaining professionalism.
    • Be Honest: Don't exaggerate your skills or experience.
    • Be Positive: Focus on your strengths and accomplishments.
    • Body Language: Maintain good posture, avoid fidgeting, and make eye contact.
    • Turn Off Phone: Avoid distractions during the interview.
    Final Thought:

    To prepare for your IT Project Manager 2 interview at Intelliswift Software Inc, research the company, understand the job requirements, and practice common interview questions.

    Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Intelliswift Software Inc's products or services and be prepared to discuss how you can contribute to their success.

    By following these tips, you can increase your chances of making a positive impression and landing the job!

  • How to Set Up Job Alerts for IT Project Manager 2 Positions

    Setting up job alerts for IT Project Manager 2 is easy with United States Jobs Expertini. Simply visit our job alerts page here, enter your preferred job title and location, and choose how often you want to receive notifications. You'll get the latest job openings sent directly to your email for FREE!