Urgent! IT Service Delivery Manager Job Opening In Newport Beach – Now Hiring Pacific Life
Description
:We are seeking a highly skilled and experienced Regional IT Service Delivery Leader in Newport Beach California to join our team.
The successful candidate will be responsible for overseeing the delivery of IT services within the Newport Beach campus, ensuring high levels of customer satisfaction, and driving continuous improvement.
This position will coordinate all onsite IT activities ensuring not only minimal impact, but stronger and more efficient tech located within the campus.
This includes cube and office equipment, conference room tech, and digital signage.
This role will work closely with Infrastructure and Operations teams to ensure maximum uptime and availability of our technology.
Duties and Responsibilities:
Service Delivery Management: Oversee the delivery of IT services within the region, ensuring they meet or exceed service level agreements (SLAs) and customer expectations.
Team Leadership: Lead and manage a team of IT service delivery professionals, providing guidance, support, and development opportunities.
Stakeholder Collaboration: Work closely with business units, IT teams, and other stakeholders to understand their needs, address issues, and ensure the effective delivery of IT services.
Performance Monitoring: Monitor and report on the performance of IT services, identifying areas for improvement and implementing best practices to optimize efficiency and effectiveness.
Incident and Problem Management: Lead the resolution of major incidents and problems, ensuring timely and effective solutions to minimize business impact.
Audio Visual and Deskside Support: Oversee the audio visual and onsite deskside functions, ensuring seamless support and service delivery for all end-users on the Newport Beach campus
Work closely with Executive Admins ensuring IT services are meeting their technology needs
Continuous Improvement: Drive continuous improvement initiatives to enhance the quality and efficiency of IT services, leveraging industry best practices and emerging technologies.
Vendor Management: Manage relationships with third-party vendors and service providers, ensuring they meet contractual obligations and deliver high-quality services.
Leverage reporting technologies such as PowerBI and ServiceNow to report on Help Desk and Desktop support vendors KPIs thereby holding accountable to SLAs.
Customer Satisfaction: Maintain high levels of customer satisfaction by proactively addressing issues, gathering feedback, and implementing improvements based on customer input.
Minimum Qualification:
10+ years in the Information Technology field with a minimum of:
7+ years’ in IT Service Delivery or service management with at least 3 years in a leadership role
Bachelor’s degree in computer science, Engineering, or a related discipline, or combination of work experience
Strong communication skills and experience managing IT/Business Stakeholders
Expert ITIL knowledge and certifications desirable
Project Management is a plus with the ability to manage multiple projects and priorities simultaneously.
Technical Skills: Strong understanding of IT service management frameworks and best practices.
Experience with ITSM tools and platforms.
Leadership Skills: Proven ability to lead and manage cross-functional teams, with excellent communication and interpersonal skills.
Problem-Solving: Strong analytical and problem-solving skills, with the ability to troubleshoot complex issues and implement effective solutions.
Solid understanding of office / cube desktop technology configurations and wired and wireless networks on a large campus
You can be who you are.
People come first here.
We’re committed to an inclusive workforce.
Learn more about how we create a welcoming work environment at .
What’s life like at Pacific Life?
Visit Instagram.com/lifeatpacificlife.
Base Pay Range:
The base pay range noted represents the company’s good faith minimum and maximum range for this role at the time of posting.
The actual compensation offered to a candidate will be dependent upon several factors, including but not limited to experience, qualifications and geographic location.
Also, most employees are eligible for additional incentive pay.
Your Benefits Start Day 1
Your wellbeing is important to Pacific Life, and we’re committed to providing you with flexible benefits that you can tailor to meet your needs.
Whether you are focusing on your physical, financial, emotional, or social wellbeing, we’ve got you covered.
Prioritization of your health and well-being including Medical, Dental, Vision, and Wellbeing Reimbursement Account that can be used on yourself or your eligible dependents
Generous paid time off options including: Paid Time Off, Holiday Schedules, and Financial Planning Time Off
Paid Parental Leave as well as an Adoption Assistance Program
Competitive 401k savings plan with company match and an additional contribution regardless of participation
EEO Statement:
Pacific Life Insurance Company is an Equal Opportunity /Affirmative Action Employer, M/F/D/V.
If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability.
To request an accommodation, contact a Human Resources Representative at Pacific Life Insurance Company.
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Unlock Your IT Service Potential: Insight & Career Growth Guide
Real-time IT Service Jobs Trends in Newport Beach, United States (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for IT Service in Newport Beach, United States using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 137445 jobs in United States and 1541 jobs in Newport Beach. This comprehensive analysis highlights market share and opportunities for professionals in IT Service roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Pacific Life is currently hiring and seeking a IT Service Delivery Manager to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: IT Service Delivery Manager Jobs Newport Beach.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Pacific Life adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a IT Service Delivery Manager Jobs United States varies, but the pay scale is rated "Standard" in Newport Beach. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for IT Service Delivery Manager typically include Operations Specialties Managers and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your IT Service Delivery Manager interview at Pacific Life, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Pacific Life's products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
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