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Urgent! IT Service Desk Analyst Job Opening In Arlington – Now Hiring DMI (Digital Management, LLC)

IT Service Desk Analyst



Job description

About DMI

DMI is a leading provider of digital services and technology solutions, headquartered in Tysons Corner, VA.

With a focus on end-to-end managed IT services, including managed mobility, cloud, cybersecurity, network operations, and application development, DMI supports public sector agencies and commercial enterprises around the globe.

Recognized as a Top Workplace, DMI is committed to delivering secure, efficient, and cost-effective solutions that drive measurable results.

Learn more at

About the Opportunity

DMI is seeking a Service Desk Analyst – Tier 1 to provide first-level technical support to a federal client in Arlington, VA.

The ideal candidate will have a strong background in customer service and technical troubleshooting, with a proactive attitude toward problem-solving and user support.

Duties and Responsibilities:

  • Respond to incoming Help Desk inquiries via phone or email providing Tier I support.
  • Log, prioritize, and track service requests using ServiceNow or similar ticketing systems, ensuring issues are resolved in alignment with established Service Level Agreements (SLAs).
  • Troubleshoot hardware and software issues across various systems, including Windows OS and Microsoft Office applications.
  • Maintain detailed documentation of issues, resolutions, and user communications.
  • Provide exceptional customer service by actively listening, communicating clearly, and following through to resolution.
  • Manage high volumes of support requests effectively while maintaining a professional demeanor.
  • Qualifications

    Education and Years of Experience: 

  • 3–4 years of experience in a Federal IT Service Desk environment.
  • Proficiency in Microsoft Office and Windows Operating Systems.
  • Familiarity with ServiceNow or similar IT Service Management tools (creating, updating, and closing tickets).
  • Excellent written and verbal communication skills.
  • Strong interpersonal and problem-solving skills, with the ability to analyze and resolve issues efficiently.
  • Experience handling high call volumes in a fast-paced environment.
  • Preferred Skills:

  • Previous experience supporting federal government clients.
  • Must be able to work flexible shifts, including nights and weekends, as needed.
  • Ability to obtain security clearance.
  • Additional Requirements: Successful completion of a Public Trust background investigation and/or a Public Trust clearance.

    Min Citizenship Status Required: US Citizenship Required

    Physical Requirements: No Physical requirement needed for this position.

    Location: Arlington, VA

    #LI-MP1

    Working at DMI

    DMI is a diverse, prosperous, and rewarding place to work.

    Our culture is shaped by five core values that guide how we work, grow, and succeed together:

  • Do What’s Right – We lead with honesty and integrity.
  • Own the Outcome – We take responsibility and deliver.
  • Deliver for Our Customers – We are relentless about delivering value.
  • Think Bold, Act Smart – We innovate with purpose.
  • Win Together – We collaborate and celebrate our success.
  • These values aren’t just ideals—they show up in how we support every part of your well-being:

  • Convenience/Concierge – Virtual health visits, commuter perks, pet insurance, and entertainment discounts that make life easier.
  • Development – Annual performance reviews, tuition assistance, and internal career growth opportunities to help you thrive.
  • Financial – Generous 401(k) matches, life and disability insurance, and financial wellness tools to support your future.
  • Recognition – Annual awards, service anniversaries, referral bonuses, and peer-to-peer shoutouts that spotlight your achievements.
  • Wellness – Healthcare coverage, wellness programs, flu shots, and biometric screenings to support your health.

  • DMI values employees for their talents and contributions, and we take pride in helping our customers achieve their goals.

    Because when we live our values, we all win together.

    ***************** No Agencies Please *****************

    Applicants selected may be subject to a government security investigation and must meet eligibility requirements for access to classified information.

    US citizenship may be required for some positions.


    Required Skill Profession

    Computer Occupations



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