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Urgent! IT Service Desk Analyst II Job Opening In Baltimore – Now Hiring GBMC HealthCare

IT Service Desk Analyst II



Job description

Management Information SystemsFull TimeDays40Req# 42273

JOB DESCRIPTION SUMMARY :

Under limited supervision and in accordance with IT service level agreements provides Tier 1 first level resolvable phone, email and remote support for the IT Service Desk.

Additionally, provides more complex Tier 2 support for all client technology and associated peripherals by means of analyzation and methodical troubleshooting.

Support Tier I analyst in resolving and training on more complex software installs and hardware resolution.

Support is provided via telephone, ticketing system, email, remote assistance, cutomer site visit and manager escalation..

Staffs the IT Service Desk Call Center, ticket processing, routing and escalating non client technology related customer inquiries, service requests and incident reports.

May assist as a resource on special projects, video visits and may also provide limited desk side support for break/fix hardware issues while executing all duties as assigned.

Education

Associates Degree, Technical Certificate, or Equivalent Technical Experience

Experience

3 years’ experience in a Technical Support Call Center setting preferred.

Hospital experience is preferred.

Knowledge, Skills and Abilities

  • Experience with Windows 7, Windows 8.1, Windows 10, Microsoft Office Family of Products, Microsoft Active Directory, preferred.
  • Skill in Repairing and Maintaining Desktop, Laptop, Tablet, and Thin/Zero Clients Preferred.
  • Excellent Soft skills and customer facing skills.
  • Licensures, Certifications

  • At least one of the following: CompTIA A+, CompTIA Network+, MCP, MCSA.

    Must be an active certification.
  • Physical Requirements

  • Able to lift on a frequent basis 15 to 20 pounds, and on an occasional basis up to 25 to 55 pounds.
  • Working Conditions

  • Professional Office Environment and Dress Code.

    There will be exposure to dust.

    Includes on-call responsibility for Desktop support.

    Must be flexible in supporting 24 hours call center, 7 days a week.
  • Conditions of Employment

  • Must Have Own Transportation to Support Remote Sites and On Call Responsibilities.
  • GBMC HealthCare and its affiliates are Equal Opportunity employers.

    All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.


    Required Skill Profession

    Computer Occupations



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