• Expertini Resume Scoring: Our Semantic Matching Algorithm evaluates your CV/Résumé before you apply for this job role.
United States Jobs Expertini

IT Service Desk Analyst II Job Opening In Baltimore – Now Hiring GBMC HealthCare


Job description

Management Information SystemsFull TimeDays40Req# 42273

JOB DESCRIPTION SUMMARY :

Under limited supervision and in accordance with IT service level agreements provides Tier 1 first level resolvable phone, email and remote support for the IT Service Desk.

Additionally, provides more complex Tier 2 support for all client technology and associated peripherals by means of analyzation and methodical troubleshooting.

Support Tier I analyst in resolving and training on more complex software installs and hardware resolution.

Support is provided via telephone, ticketing system, email, remote assistance, cutomer site visit and manager escalation..

Staffs the IT Service Desk Call Center, ticket processing, routing and escalating non client technology related customer inquiries, service requests and incident reports.

May assist as a resource on special projects, video visits and may also provide limited desk side support for break/fix hardware issues while executing all duties as assigned.

Education

Associates Degree, Technical Certificate, or Equivalent Technical Experience

Experience

3 years’ experience in a Technical Support Call Center setting preferred.

Hospital experience is preferred.

Knowledge, Skills and Abilities

  • Experience with Windows 7, Windows 8.1, Windows 10, Microsoft Office Family of Products, Microsoft Active Directory, preferred.
  • Skill in Repairing and Maintaining Desktop, Laptop, Tablet, and Thin/Zero Clients Preferred.
  • Excellent Soft skills and customer facing skills.
  • Licensures, Certifications

  • At least one of the following: CompTIA A+, CompTIA Network+, MCP, MCSA.

    Must be an active certification.
  • Physical Requirements

  • Able to lift on a frequent basis 15 to 20 pounds, and on an occasional basis up to 25 to 55 pounds.
  • Working Conditions

  • Professional Office Environment and Dress Code.

    There will be exposure to dust.

    Includes on-call responsibility for Desktop support.

    Must be flexible in supporting 24 hours call center, 7 days a week.
  • Conditions of Employment

  • Must Have Own Transportation to Support Remote Sites and On Call Responsibilities.
  • GBMC HealthCare and its affiliates are Equal Opportunity employers.

    All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.

    Required Skill Profession

    Computer Occupations


    • Job Details

    Related Jobs

    Red Cup IT, Inc. hiring IT Service Desk Analyst Job in United States
    Red Cup IT, Inc.
    United States
    Miller's Ale House Restaurants hiring IT Service Desk Analyst Job in Orlando, Florida, United States
    Miller's Ale House Restaurants
    Orlando, Florida, United States
    DMI (Digital Management, LLC) hiring IT Service Desk Analyst Job in Arlington, Virginia, United States
    DMI (Digital Management, LLC)
    Arlington, Virginia, United States
    Robert Half Technology hiring IT Service Desk Analyst Job in Oshkosh, WI, United States
    Robert Half Technology
    Oshkosh, WI, United States
    Robert Half Technology hiring IT Service Desk Analyst Job in Oshkosh, WI, United States
    Robert Half Technology
    Oshkosh, WI, United States
    Robert Half Technology hiring IT Service Desk Analyst Job in Oshkosh, WI, United States
    Robert Half Technology
    Oshkosh, WI, United States
    Robert Half Technology hiring IT Service Desk Analyst Job in Oshkosh, WI, United States
    Robert Half Technology
    Oshkosh, WI, United States
    Robert Half Technology hiring IT Service Desk Analyst Job in Oshkosh, WI, United States
    Robert Half Technology
    Oshkosh, WI, United States
    Robert Half Technology hiring IT Service Desk Analyst Job in Oshkosh, WI, United States
    Robert Half Technology
    Oshkosh, WI, United States
    Life-Science Innovations, LLC hiring IT Service Desk Analyst Job in Willmar, MN, United States
    Life-Science Innovations, LLC
    Willmar, MN, United States
    Robert Half Technology hiring IT Service Desk Analyst Job in Oshkosh, WI, United States
    Robert Half Technology
    Oshkosh, WI, United States
    Robert Half Technology hiring IT Service Desk Analyst Job in Oshkosh, WI, United States
    Robert Half Technology
    Oshkosh, WI, United States
    Robert Half Technology hiring IT Service Desk Analyst Job in Oshkosh, WI, United States
    Robert Half Technology
    Oshkosh, WI, United States
    HCTec hiring Service Desk Analyst II Job in Winston-Salem, North Carolina, United States
    HCTec
    Winston-Salem, North Carolina, United States
    K2 Services hiring Service Desk Analyst II Job in Pensacola, Florida, United States
    K2 Services
    Pensacola, Florida, United States
    ePlus hiring Service Desk Analyst II Job in United States
    ePlus
    United States
    SHI hiring Service Desk Analyst II Job in Somerset, NJ, United States
    SHI
    Somerset, NJ, United States
    SHI hiring Service Desk Analyst II Job in Austin, TX, United States
    SHI
    Austin, TX, United States
    SHI hiring Service Desk Analyst II Job in Austin, TX, United States
    SHI
    Austin, TX, United States
    SHI hiring Service Desk Analyst II Job in Somerset, NJ, United States
    SHI
    Somerset, NJ, United States
    Emory Healthcare/Emory University hiring Service Desk Analyst II Job in Atlanta, GA, United States
    Emory Healthcare/Emory University
    Atlanta, GA, United States
    DiGeronimo Companies hiring IT Service Desk Specialist II Job in Brecksville, Ohio, United States
    DiGeronimo Companies
    Brecksville, Ohio, United States
    NetImpact Strategies hiring IT Service Desk Specialist II Job in Washington, District of Columbia, United States
    NetImpact Strategies
    Washington, District of Columbia, United States
    The Judge Group hiring IT Service Desk Support Analyst Job in Davenport, Iowa, United States
    The Judge Group
    Davenport, Iowa, United States
    North American Dental Group hiring IT Service Desk Analyst Intern Job in Pittsburgh, Pennsylvania, United States
    North American Dental Group
    Pittsburgh, Pennsylvania, United States
    Artech LLC hiring IT Service Desk Job in Cincinnati, Ohio, United States
    Artech LLC
    Cincinnati, Ohio, United States
    GSD Search, LLC hiring IT Service Desk Job in Antioch, Tennessee, , United States
    GSD Search, LLC
    Antioch, Tennessee, , United States
    Veterans Sourcing Group hiring IT Service Desk Job in Columbus, Ohio, , United States
    Veterans Sourcing Group
    Columbus, Ohio, , United States
    Artech LLC hiring IT Service Desk Job in Cincinnati, Ohio, , United States
    Artech LLC
    Cincinnati, Ohio, , United States
    22nd Century Technologies Inc. hiring IT Service Desk Specialist - Level II Job in Augusta, Georgia, United States
    22nd Century Technologies Inc.
    Augusta, Georgia, United States
    Advanced Energy hiring IT Service Desk Support Specialist II Job in FORT COLLINS, CO, United States
    Advanced Energy
    FORT COLLINS, CO, United States
    Trace Systems Inc hiring IT Service Desk Support - Tier II Job in Portsmouth, VA, United States
    Trace Systems Inc
    Portsmouth, VA, United States

    Unlock Your IT Service Potential: Insight & Career Growth Guide


    Real-time IT Service Jobs Trends (Graphical Representation)

    Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for IT Service in Baltimore, United States, highlighting market share and opportunities for professionals in IT Service roles.

    137508 Jobs in United States
    137508
    404 Jobs in Baltimore
    404
    Download It Service Jobs Trends in Baltimore and United States

    Are You Looking for IT Service Desk Analyst II Job?

    Great news! is currently hiring and seeking a IT Service Desk Analyst II to join their team. Feel free to download the job details.

    Wait no longer! Are you also interested in exploring similar jobs? Search now: .

    The Work Culture

    An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at GBMC HealthCare adheres to the cultural norms as outlined by Expertini.

    The fundamental ethical values are:

    1. Independence

    2. Loyalty

    3. Impartiapty

    4. Integrity

    5. Accountabipty

    6. Respect for human rights

    7. Obeying United States laws and regulations

    What Is the Average Salary Range for IT Service Desk Analyst II Positions?

    The average salary range for a varies, but the pay scale is rated "Standard" in Baltimore. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

    What Are the Key Qualifications for IT Service Desk Analyst II?

    Key qualifications for IT Service Desk Analyst II typically include Computer Occupations and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

    How Can I Improve My Chances of Getting Hired for IT Service Desk Analyst II?

    To improve your chances of getting hired for IT Service Desk Analyst II, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

    Interview Tips for IT Service Desk Analyst II Job Success

    GBMC HealthCare interview tips for IT Service Desk Analyst II

    Here are some tips to help you prepare for and ace your IT Service Desk Analyst II job interview:

    Before the Interview:

    Research: Learn about the GBMC HealthCare's mission, values, products, and the specific job requirements and get further information about

    Other Openings

    Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

    Dress Professionally: Choose attire appropriate for the company culture.

    Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

    Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

    During the Interview:

    Be Punctual: Arrive on time to demonstrate professionalism and respect.

    Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

    Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

    Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

    Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

    Follow Up: Send a thank-you email to the interviewer within 24 hours.

    Additional Tips:

    Be Yourself: Let your personality shine through while maintaining professionalism.

    Be Honest: Don't exaggerate your skills or experience.

    Be Positive: Focus on your strengths and accomplishments.

    Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

    Turn Off Phone: Avoid distractions during the interview.

    Final Thought:

    To prepare for your IT Service Desk Analyst II interview at GBMC HealthCare, research the company, understand the job requirements, and practice common interview questions.

    Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the GBMC HealthCare's products or services and be prepared to discuss how you can contribute to their success.

    By following these tips, you can increase your chances of making a positive impression and landing the job!

    How to Set Up Job Alerts for IT Service Desk Analyst II Positions

    Setting up job alerts for IT Service Desk Analyst II is easy with United States Jobs Expertini. Simply visit our job alerts page here, enter your preferred job title and location, and choose how often you want to receive notifications. You'll get the latest job openings sent directly to your email for FREE!