• Expertini Resume Scoring: Our Semantic Matching Algorithm evaluates your CV/Résumé before you apply for this job role.
United States Jobs Expertini

IT Service Desk Manager Job Opening In Tempe – Now Hiring iT1


Job description

iT1, a leading national technology solution provider headquartered in Tempe, AZ, is looking for a skilled and experienced IT Service Desk Manager to join our Consulting team.

iT1 has been ranked as one of Arizona’s Best Places to Work for over a decade.

This role is an exciting opportunity to continue your career in the IT consulting and managed services world.

You will be exposed to many of the top technology offerings in the market and can work with some of the most talented engineers in the country.

The IT Service Desk Manager is centered on managing and driving productivity for the end user support team.

This position requires strong leadership skills, technical expertise, and a customer-focused approach to service delivery.

This is a hands-on position, and the Manager should possess excellent customer service skills and motivate technical teams to achieve performance objectives and develop people and process for continuous improvement.

Requirements

  • Manage the processing of incoming events to the Service Desk via both telephone, e-mail and walk up to ensure courteous, timely and effective resolution of end user issues
  • Develop and enforce request handling and escalation policies and procedures
  • Communicate and maintain a sense of urgency with team members and customers
  • Contribute to escalated problem resolution by giving in-person, hands-on support to end users when necessary
  • Analyze service desk metrics and implement improvements to drive operational efficiency and effectiveness
  • Contribute to the creation, training, and maintenance of service delivery processes, procedures, templates, and best practices
  • Facilitate ITIL process improvements based on analysis of existing process opportunities.

    Act as a process champion to facilitate processes adherence of the team and as a driver of continual improvement activities
  • Coaches and develops employees to achieve goals and objectives.

    Additional supervisory responsibilities include staff selection, performance appraisals, assisting with training and development
  • Uses metrics and data driven decision-making to arrive at correct tactical decisions and process improvement
  • Takes initiative in new or challenging situations
  • Create process documentation including but not limited to flowcharts, work instructions, definitions, operational instructions, etc.

Job Qualification Requirements

  • 5+ years in a supervisory or managerial capacity in technical support or related discipline
  • 5+ years of experience supporting IT customers and enterprise environments
  • 2-3 years of experience managing call queues and on call platforms
  • 2-3 years of project management experience leading and delivering enterprise level projects
  • Detail oriented and ensure all issues/ are recorded and acted upon
  • Must be creative, and be able to motivate, coach and lead others
  • Excellent written, verbal, communication skills
  • Must be able to make difficult decisions to ensure the integrity of the environment
  • Ability to multitask and maintain focus on all areas of responsibility concurrently
  • Must be proficient in workstation support as well as other technologies, platforms, and regions
  • Basic knowledge of Salesforce and Logic Monitor, and ITSM/Autotask or Service Now ticketing system
  • Ability to compile, analyze, interpret, and present complex data
  • Ability to think analytically, conceptually, and strategically

Physical Demands

  • Sit at a computer for 8 hours per day
  • Keyboarding for 8 hours per day
  • Near Vision (working with small objects or reading small print)
  • Speaking (communicating information to clients / coworkers)
  • Hearing Requirements (In person speech, telephone, other sounds)


Job Location

  • Onsite in the office in Tempe, AZ

Benefits

  • Medical, dental, and vision benefits with highly subsidized premiums
  • Two weeks paid time off in your first year, with increasing PTO as tenure increases, and most major holidays off
  • 401(k) Plan with employer match
  • Onsite Fitness Center
  • Onsite Monthly Massages

Required Skill Profession

Computer Occupations


  • Job Details

Related Jobs

Omni Hotels hiring IT Service Desk Manager Job in Dallas, TX, United States
Omni Hotels
Dallas, TX, United States
IT1 hiring IT Service Desk Manager Job in Tempe, AZ, United States
IT1
Tempe, AZ, United States
Georgia Systems Operations hiring Manager, IT Service Desk Job in Tucker, GA, United States
Georgia Systems Operations
Tucker, GA, United States
iT1 hiring IT Service Desk Manager Job in Tempe, Arizona, , United States
iT1
Tempe, Arizona, , United States
Fawkes IDM hiring IT Service Desk Manager Job in Washington Highlands, District of Columbia, , United States
Fawkes IDM
Washington Highlands, District of Columbia, , United States
Artech LLC hiring IT Service Desk Job in Cincinnati, Ohio, United States
Artech LLC
Cincinnati, Ohio, United States
Artech LLC hiring IT Service Desk Job in Cincinnati, Ohio, , United States
Artech LLC
Cincinnati, Ohio, , United States
GSD Search, LLC hiring IT Service Desk Job in Antioch, Tennessee, , United States
GSD Search, LLC
Antioch, Tennessee, , United States
Nexion Health hiring IT Service Desk Agent Job in Sykesville, Maryland, United States
Nexion Health
Sykesville, Maryland, United States
Staffmax Staffing & Recruiting hiring IT Support / Service Desk Job in Las Vegas, Nevada, United States
Staffmax Staffing & Recruiting
Las Vegas, Nevada, United States
Red Cup IT, Inc. hiring IT Service Desk Analyst Job in United States
Red Cup IT, Inc.
United States
C&L Group hiring IT Service Desk Support Job in South Jordan, Utah, United States
C&L Group
South Jordan, Utah, United States
Trucordia hiring IT Service Desk Technician Job in Lindon, Utah, United States
Trucordia
Lindon, Utah, United States
Perkins Restaurants hiring IT Service Desk Technician Job in Sandy Springs, Georgia, United States
Perkins Restaurants
Sandy Springs, Georgia, United States
Apex Systems hiring IT Service Desk Agent Job in Sunrise, Florida, United States
Apex Systems
Sunrise, Florida, United States
Miller's Ale House Restaurants hiring IT Service Desk Analyst Job in Orlando, Florida, United States
Miller's Ale House Restaurants
Orlando, Florida, United States
DMI (Digital Management, LLC) hiring IT Service Desk Analyst Job in Arlington, Virginia, United States
DMI (Digital Management, LLC)
Arlington, Virginia, United States
Kuehne+Nagel hiring IT Service Desk Specialist Job in Naugatuck, CT, United States
Kuehne+Nagel
Naugatuck, CT, United States
Hawaii Pacific Health hiring Service Desk Technician - IT Job in Honolulu, HI, United States
Hawaii Pacific Health
Honolulu, HI, United States
Robert Half Technology hiring IT Service Desk Analyst Job in Oshkosh, WI, United States
Robert Half Technology
Oshkosh, WI, United States
Robert Half Technology hiring IT Service Desk Analyst Job in Oshkosh, WI, United States
Robert Half Technology
Oshkosh, WI, United States
Robert Half Technology hiring IT Service Desk Analyst Job in Oshkosh, WI, United States
Robert Half Technology
Oshkosh, WI, United States
Robert Half Technology hiring IT Service Desk Analyst Job in Oshkosh, WI, United States
Robert Half Technology
Oshkosh, WI, United States
Robert Half Technology hiring IT Service Desk Analyst Job in Oshkosh, WI, United States
Robert Half Technology
Oshkosh, WI, United States
Robert Half Technology hiring IT Service Desk Analyst Job in Oshkosh, WI, United States
Robert Half Technology
Oshkosh, WI, United States
Staffmax Staffing & Recruiting hiring IT Support / Service Desk Job in Las Vegas, Nevada, United States
Staffmax Staffing & Recruiting
Las Vegas, Nevada, United States
Interactive Process Technology LLC hiring IT Service Desk Lead Job in Portsmouth, Virginia, United States
Interactive Process Technology LLC
Portsmouth, Virginia, United States
Life-Science Innovations, LLC hiring IT Service Desk Analyst Job in Willmar, MN, United States
Life-Science Innovations, LLC
Willmar, MN, United States
Robert Half Technology hiring IT Service Desk Analyst Job in Oshkosh, WI, United States
Robert Half Technology
Oshkosh, WI, United States
Robert Half Technology hiring IT Service Desk Analyst Job in Oshkosh, WI, United States
Robert Half Technology
Oshkosh, WI, United States
Robert Half Technology hiring IT Service Desk Analyst Job in Oshkosh, WI, United States
Robert Half Technology
Oshkosh, WI, United States
Two95 International Inc. hiring IT Service Desk Specialist Job in Portland, OR, United States
Two95 International Inc.
Portland, OR, United States

Unlock Your IT Service Potential: Insight & Career Growth Guide


Real-time IT Service Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for IT Service in Tempe, United States, highlighting market share and opportunities for professionals in IT Service roles.

137388 Jobs in United States
137388
231 Jobs in Tempe
231
Download It Service Jobs Trends in Tempe and United States

Are You Looking for IT Service Desk Manager Job?

Great news! is currently hiring and seeking a IT Service Desk Manager to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at iT1 adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying United States laws and regulations

What Is the Average Salary Range for IT Service Desk Manager Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Tempe. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for IT Service Desk Manager?

Key qualifications for IT Service Desk Manager typically include Computer Occupations and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for IT Service Desk Manager?

To improve your chances of getting hired for IT Service Desk Manager, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for IT Service Desk Manager Job Success

iT1 interview tips for IT Service Desk Manager

Here are some tips to help you prepare for and ace your IT Service Desk Manager job interview:

Before the Interview:

Research: Learn about the iT1's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your IT Service Desk Manager interview at iT1, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the iT1's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

How to Set Up Job Alerts for IT Service Desk Manager Positions

Setting up job alerts for IT Service Desk Manager is easy with United States Jobs Expertini. Simply visit our job alerts page here, enter your preferred job title and location, and choose how often you want to receive notifications. You'll get the latest job openings sent directly to your email for FREE!