Urgent! IT Service Desk Manager Job Opening In Tempe – Now Hiring IT1
iT1, a leading national technology solution provider headquartered in Tempe, AZ, is looking for a skilled and experienced IT Service Desk Manager to join our Consulting team.
iT1 has been ranked as one of Arizona’s Best Places to Work for over a decade.
This role is an exciting opportunity to continue your career in the IT consulting and managed services world.
You will be exposed to many of the top technology offerings in the market and can work with some of the most talented engineers in the country.
The IT Service Desk Manager is centered on managing and driving productivity for the end user support team.
This position requires strong leadership skills, technical expertise, and a customer-focused approach to service delivery.
This is a hands-on position, and the Manager should possess excellent customer service skills and motivate technical teams to achieve performance objectives and develop people and process for continuous improvement.
Requirements
+ Manage the processing of incoming events to the Service Desk via both telephone, e-mail and walk up to ensure courteous, timely and effective resolution of end user issues
+ Develop and enforce request handling and escalation policies and procedures
+ Communicate and maintain a sense of urgency with team members and customers
+ Contribute to escalated problem resolution by giving in-person, hands-on support to end users when necessary
+ Analyze service desk metrics and implement improvements to drive operational efficiency and effectiveness
+ Contribute to the creation, training, and maintenance of service delivery processes, procedures, templates, and best practices
+ Facilitate ITIL process improvements based on analysis of existing process opportunities.
Act as a process champion to facilitate processes adherence of the team and as a driver of continual improvement activities
+ Coaches and develops employees to achieve goals and objectives.
Additional supervisory responsibilities include staff selection, performance appraisals, assisting with training and development
+ Uses metrics and data driven decision-making to arrive at correct tactical decisions and process improvement
+ Takes initiative in new or challenging situations
+ Create process documentation including but not limited to flowcharts, work instructions, definitions, operational instructions, etc.
Job Qualification Requirements
+ 5+ years in a supervisory or managerial capacity in technical support or related discipline
+ 5+ years of experience supporting IT customers and enterprise environments
+ 2-3 years of experience managing call queues and on call platforms
+ 2-3 years of project management experience leading and delivering enterprise level projects
+ Detail oriented and ensure all issues/ are recorded and acted upon
+ Must be creative, and be able to motivate, coach and lead others
+ Excellent written, verbal, communication skills
+ Must be able to make difficult decisions to ensure the integrity of the environment
+ Ability to multitask and maintain focus on all areas of responsibility concurrently
+ Must be proficient in workstation support as well as other technologies, platforms, and regions
+ Basic knowledge of Salesforce and Logic Monitor, and ITSM/Autotask or Service Now ticketing system
+ Ability to compile, analyze, interpret, and present complex data
+ Ability to think analytically, conceptually, and strategically
Physical Demands
+ Sit at a computer for 8 hours per day
+ Keyboarding for 8 hours per day
+ Near Vision (working with small objects or reading small print)
+ Speaking (communicating information to clients / coworkers)
+ Hearing Requirements (In person speech, telephone, other sounds)
Job Location
+ Onsite in the office in Tempe, AZ
Benefits
+ Medical, dental, and vision benefits with highly subsidized premiums
+ Two weeks paid time off in your first year, with increasing PTO as tenure increases, and most major holidays off
+ 401(k) Plan with employer match
+ Onsite Fitness Center
+ Onsite Monthly Massages
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Unlock Your IT Service Potential: Insight & Career Growth Guide
Real-time IT Service Jobs Trends in Tempe, United States (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for IT Service in Tempe, United States using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 137445 jobs in United States and 231 jobs in Tempe. This comprehensive analysis highlights market share and opportunities for professionals in IT Service roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! IT1 is currently hiring and seeking a IT Service Desk Manager to join their team. Feel free to download the job details.
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An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at IT1 adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a IT Service Desk Manager Jobs United States varies, but the pay scale is rated "Standard" in Tempe. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for IT Service Desk Manager typically include Other General and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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Before the Interview:To prepare for your IT Service Desk Manager interview at IT1, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the IT1's products or services and be prepared to discuss how you can contribute to their success.
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