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Urgent! IT Service Desk Support Job Opening In South Jordan – Now Hiring C&L Group

IT Service Desk Support



Job description

Job Title- IT Service Desk Support

Job Location- South Jordan, UT

Pay- $21/hr W2

Duration- 12 months

  • First-Line IT Support:
    Act as the initial point of contact for users calling the IT Service Desk, delivering high-quality technical support for enterprise software and hardware in a 24/7 environment.

  • Customer Service Excellence:
    Demonstrate strong communication and problem-solving skills to resolve incidents professionally and empathetically, aiming for high first-call resolution rates.

  • Technical Troubleshooting:
    Investigate, diagnose, and resolve hardware/software issues using internal tools, diagnostic programs, and knowledge base systems.

    Perform tasks such as installations, repairs, and system cleanups.

  • Incident Management:
    Accurately log, track, and document incidents and service requests, ensuring timely escalation when necessary and clear communication with end users regarding issue status and resolution timelines.

  • Process Improvement & Knowledge Sharing:
    Identify opportunities to streamline processes and enhance automation.

    Share insights and feedback to improve team performance and end-user satisfaction.

  • Team Collaboration & Flexibility:
    Work collaboratively in a high-pressure, fast-paced environment.

    Participate in after-hours and weekend support as required, showing adaptability and commitment.

  • Qualifications & Experience:

  • High school diploma or GED required
  • 2–5 years of experience in a similar high-tech support role
  • Strong customer service and communication skills
  • Technical troubleshooting skills in complex IT environments
  • Self-motivated with the ability to work independently and under pressure
  • Experience in technical support preferred

  • Required Skill Profession

    Computer Occupations



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      Unlock Your IT Service Potential: Insight & Career Growth Guide


    • Real-time IT Service Jobs Trends in South Jordan, United States (Graphical Representation)

      Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for IT Service in South Jordan, United States using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 137445 jobs in United States and 658 jobs in South Jordan. This comprehensive analysis highlights market share and opportunities for professionals in IT Service roles. These dynamic trends provide a better understanding of the job market landscape in these regions.

    • Are You Looking for IT Service Desk Support Job?

      Great news! is currently hiring and seeking a IT Service Desk Support to join their team. Feel free to download the job details.

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    • The Work Culture

      An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at C&L Group adheres to the cultural norms as outlined by Expertini.

      The fundamental ethical values are:
      • 1. Independence
      • 2. Loyalty
      • 3. Impartiality
      • 4. Integrity
      • 5. Accountability
      • 6. Respect for human rights
      • 7. Obeying United States laws and regulations
    • What Is the Average Salary Range for IT Service Desk Support Positions?

      The average salary range for a varies, but the pay scale is rated "Standard" in South Jordan. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

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      Key qualifications for IT Service Desk Support typically include Computer Occupations and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.

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    • Interview Tips for IT Service Desk Support Job Success
      C&L Group interview tips for IT Service Desk Support

      Here are some tips to help you prepare for and ace your job interview:

      Before the Interview:
      • Research: Learn about the C&L Group's mission, values, products, and the specific job requirements and get further information about
      • Other Openings
      • Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.
      • Dress Professionally: Choose attire appropriate for the company culture.
      • Prepare Questions: Show your interest by having thoughtful questions for the interviewer.
      • Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.
      During the Interview:
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      • Follow Up: Send a thank-you email to the interviewer within 24 hours.
      Additional Tips:
      • Be Yourself: Let your personality shine through while maintaining professionalism.
      • Be Honest: Don't exaggerate your skills or experience.
      • Be Positive: Focus on your strengths and accomplishments.
      • Body Language: Maintain good posture, avoid fidgeting, and make eye contact.
      • Turn Off Phone: Avoid distractions during the interview.
      Final Thought:

      To prepare for your IT Service Desk Support interview at C&L Group, research the company, understand the job requirements, and practice common interview questions.

      Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the C&L Group's products or services and be prepared to discuss how you can contribute to their success.

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