IT Services Administration

Job description

**Calling all innovators – find your future at Fiserv.**

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world.

We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely.

Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved.

If you want to make an impact on a global scale, come make a difference at Fiserv.

**Job Title**

IT Services Administration

**About your role:**

As part of the Financial Institutions Group, within the Applications Operations team, the Application Support Engineer (AppOps) will join a supportive and flexible environment that encourages thinking outside of the box.

Working with other members of the Technical Operations team, you will be responsible for the installation, configuration, operation, and maintenance of our Azure & Windows Servers environments.

The ideal candidate will be capable of analyzing and solving complex production issues and performing root cause analysis.

This position is responsible for the technical operations of the FCRM (Financial Crime Risk Management) product suite, which supports our financial client’s access to effectively perform their jobs, run their bank, make critical business decisions, update OFAC, and be alerted when wire frauds and financial crimes occur.

**What you will do:**

+ Accountable for driving production incidents to resolution, by analyzing and coordinating with the required parties and always acting as the owner and leader of the situation
+ Discuss technical issues with business analysts and developers
+ Build and optimize SQL and Splunk queries to run large databases efficiently
+ Analyze network issues, understand the flows and dependencies, and discuss it with the Network engineers
+ Install, configure, and maintain Azure based cloud as well as Microsoft Internet Information Services (IIS) environments
+ Perform Root Cause Analysis
+ Participate in application performance testing and troubleshooting across whole software and hardware stack
+ Perform technical evaluation of the defects and understand the impact of changes across the application
+ Operate effectively, and with a sense of urgency to meet deadlines and escalate issues effectively
+ Discuss aspects of the design with architects, team leads, and business analysts to check understanding and raise concerns
+ Work on a rotational on-call basis

**Experience you will need to have:**

+ 3+ years of experience supporting Windows based environments
+ 3+ years of experience with Microsoft Server 2012 & higher and Microsoft Internet Information Services (IIS)
+ 3+ years of experience working with cloud based architectures: Azure, AWS, TKGI
+ 2+ years of experience using monitoring tools such as Dynatrace, Splunk, Grafana or similar
+ Excellent communication skills - leading meetings and troubleshooting sessions
+ Strong troubleshooting and problem-solving skills
+ Bachelor’s degree in Information Technology or related fields

**Experience that would be great to have:**

+ Certified Azure Administrator AZ-104 or Azure Fundamentals
+ Knowledge of CI/CD (Continuous Integration/Continuous Delivery) processes
+ Experience with Harness or Nexus
+ Automation and scripting proficiency (SQL Optimization, scheduled jobs, Splunk)
+ Experience working in the financial services or banking industry 
+ Ability to multi-task; demonstrating flexibility to easily adapt to changing business priorities

**How you’ll work:**

+ Fiserv emphasizes in-person collaboration to help you grow your career while shaping the future of fintech; this role is on-site Monday through Friday
+ This role requires being on-call during non-standard and/or overnight hours on a rotational basis

**Sponsorship:**

+ You must currently possess valid and unrestricted U.S. work authorization to be considered for this role.

Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.

This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Maryland, Minnesota, New Jersey, New York, Nevada, Rhode Island or Washington.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

_Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate._

Thank you for considering employment with Fiserv.

Please:

+ Apply using your legal name
+ Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

**Our commitment to Equal Opportunity:**

Fiserv is proud to be an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact AskHR.US@fiserv.com .

Please note our AskHR representatives do not have visibility to your application status.

Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information.

**Note to agencies:**

Fiserv does not accept resume submissions from agencies outside of existing agreements.

Please do not send resumes to Fiserv associates.

Fiserv is not responsible for any fees associated with unsolicited resume submissions.

**Warning about fake job posts:**

Please be aware of fraudulent job postings that are not affiliated with Fiserv.

Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information.

Any communications from a Fiserv representative will come from a legitimate Fiserv email address.

Required Skill Profession

Other General