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Urgent! IT Site Support Engineer Job Opening In Asheville – Now Hiring MLS Technologies Inc.
Job Description Job ID#:
1137
Job Category:Information Technology
Duration:6-12 months
Technical Support & Incident Management
* Provide resolutions for corporate applications, hardware, and business group applications.
* Handle incident and service request queues, including ticket creation, categorization, prioritization, and assignment to appropriate support groups.
* Perform proactive follow-ups with customers to ensure timely resolution without requiring reminders.
* Deliver Level 2/3 support for PCs, printers, scanners, and phones when issues cannot be resolved remotely by the Service Desk.
* Diagnose and resolve issues related to PCs, laptops, network connectivity (VPN, wireless), Active Directory, security incidents, servers, and business applications.
* Perform PC/laptop imaging, configuration, and break/fix support.
* Fulfill IMAC (Install, Move, Add, Change) requests.
* Install, configure, and support printers, scanners, phones, and mobile devices, including vendor coordination for replacements and contract updates.
* Provide hands-on and remote support for computer rooms, IDFs, MDFs, servers, switches, routers, and other physical equipment.
* Mount and unmount hardware in data centers and perform daily routine checks to maintain data center health.
Knowledge Base & Documentation
* Build, update, and review knowledge base articles to streamline fixing and issues resolution.
* Track and review ticket metrics, and take action to improve efficiency where vital.
Collaboration & Vendor Management
* Work closely with vendors, including escorting them onsite and guiding their activities during visits.
* Collaborate with vendors to prepare statements of work (SOWs) and quotes by clearly defining requirements.
* Partner with functional teams to ensure quick resolution of customer issues and effective project execution.
Process Improvement & Initiatives
* Find opportunities to improve technology workflows, employee experience, and support processes.
* Recommend and assist with implementation of enhancements to PC/laptop configurations.
* Lead medium-sized initiatives or workstreams impacting 50?100 customers with minimal supervision.
* Support project planning and solution development in partnership with multi-functional teams.
Minimum Requirements
* 4+ in desktop support or a related technical role.
* Good understanding of client/server networks, protocols, common internet services, and Active Directory.
* Solid knowledge of the OSI model and ability to perform root-cause analysis.
* Ability to diagnose and resolve hardware and software issues for corporate infrastructure.
* Experience with ticketing systems and incident/request management.
Desired Skills
* Excellent written and verbal communication skills; able to effectively engage with global customers.
* Demonstrated experience in customer service and collaborator coordination.
* Ability to handle critical situations independently and with professionalism.
* Strong teamwork skills and willingness to serve as a go-to resource for peers.
* Experience collaborating with global teams across multiple time zones.
* Familiarity with IT operations and service delivery standard processes.
* Certification from a major IT vendor (desktop-related platform or technology) is preferred.
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Unlock Your IT Site Potential: Insight & Career Growth Guide
Real-time IT Site Jobs Trends in Asheville, United States (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for IT Site in Asheville, United States using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 20322 jobs in United States and 7 jobs in Asheville. This comprehensive analysis highlights market share and opportunities for professionals in IT Site roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! MLS Technologies Inc. is currently hiring and seeking a IT Site Support Engineer to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: IT Site Support Engineer Jobs Asheville.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at MLS Technologies Inc. adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a IT Site Support Engineer Jobs United States varies, but the pay scale is rated "Standard" in Asheville. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for IT Site Support Engineer typically include Computer Occupations and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
To improve your chances of getting hired for IT Site Support Engineer, consider enhancing your skills. Check your CV/Résumé Score with our free Resume Scoring Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.
Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your IT Site Support Engineer interview at MLS Technologies Inc., research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the MLS Technologies Inc.'s products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
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