IT Site Support Engineer

Job description

IT Site Support Engineer



On Site Location: Sedalia, Missouri



This role is responsible for providing day-to-day administrative services as defined by operational procedures and the execution of the problem management processes.

Incumbents ensure the stability, integrity, and effective operational support of in-house information systems that support core business functions.

This is achieved by monitoring the operational health of servers, network, and desktops, prompt resolution of server, network and desktop issues, and thorough ownership of the problem management process.

Systems Administrator serves as a technical liaison with internal customers and support technical infrastructure in a 24/7/365 environment including scheduled, on-call, and emergency response support.


+ On Call in scheduled rotation (24/7 coverage during the week on-call)


Incumbents apply proven communication, analytical, and problem-solving skills to help identify, communicate, and resolve issues in order to maximize the benefit of IT systems investments that support core business functions.

A Systems Administrator acts independently under limited supervision.



Job Responsibilities



Operational Management


+ Ensure the operational health of enterprise infrastructure and applications

+ Collaborate with IT/Business staff to ensure smooth and reliable operation of systems for fulfilling business objectives and processes

+ Execute on operational management procedures to ensure that critical components of the Jostens Infrastructure are appropriately maintained

+ Configure, maintain, document, troubleshoot and upgrade hardware, firmware, peripherals, operating systems, network/voice systems, and applications as required

+ Follow proper release and change management procedures

+ Perform server security audits, system backup procedures, and other recovery processes in accordance with the company’s disaster recovery and business continuity strategies

+ Monitor and test system performance; prepare and deliver system performance statistics and reports

+ Create and maintain documentation as it relates to system configuration, mapping, processes, and service records

+ Perform periodic restores of systems as requested by end users and other team members

+ Maintains and promotes standard operating procedures

+ Provide Second Level support for Help Desk Analysts, Network and Systems Engineers, Applications, and other System Administrators

+ Audit new server builds in accordance with the OS standards

+ Ensure virus, spyware and spam protection software is up to date and operating properly

+ Administrate and troubleshoot systems and networking equipment following established procedures and standards to ensure all service levels are met




Incident Management

• Work with decision makers and stakeholders to identify and resolve business systems issues

• Analyze, identify, communicate, prioritize, and resolve system level problems for multiple production environments with a focus on performance and operational stability

• Ensure that all operational events (problems and known errors) are recorded, analyzed and resolved in a timely manner

• Utilize prescribed monitoring and management software to continuously monitor the production environment, identify production problems and faults, perform initial iagnosis, root cause analysis, and carry out problem resolution activities

• Demonstrate ownership and urgency for problem resolution by retaining ownership of problems, by tracking and updating the progress of the problem ticket, by ensuring results meet Service Level and by consulting with vendors and other Jostens IT staff for problem solutions

• Identify trends and potential problem sources by reviewing Incident records.

Produce reports to monitor problem trends and contribute to continuous process improvement

• Complete major incident reviews and present opportunities for improvement



Project Related

• Assist with project tasks involved with transitioning and integrating newly developed systems and applications into the production environments.

• Assist the Systems Engineers with tasks related to production environment projects, (e.g. environment preparation; acceptance and performance testing; monitoring, commissioning/decommissioning equipment).



Not a remote or hybrid position.



Required Skills


+ Four-year college diploma or university degree in computer science or equivalent combination of education and experience

+ 0-2 years of experience in systems administration (Windows OS & Linux)

+ Experience patching and applying security remediation for Windows and Linux operating systems

+ Experience with core operating systems and applications

+ Knowledge of Operating systems running Oracle and SQL.



+ Basic knowledge of server hardware installation.

+ Good software troubleshooting experience.

+ Exposure to server scripting.

+ Ability to conduct research into systems issues and products as required

+ Exposure to ITIL Service Management

+ The ability to work with project teams and other infrastructure teams to deliver quality solutions in a fast-paced environment

+ Excellent written, spoken, and interpersonal communication skills

+ Ability to communicate ideas in both technical and user-friendly language

+ Self-motivated and directed, with keen attention to detail

+ Proven analytical and creative problem-solving abilities

+ Able to prioritize and execute tasks in a high-pressure environment

+ Strong customer service orientation

+ Experience working in a team-oriented, collaborative environment.

+ Ability to travel to support remote offices

+ Must fully observe the requirements of the Health Insurance Portability and Accountability Act of 1996 and Jostens’ HIPAA Privacy and Security policies and procedures in all matters involving the protection of the confidentiality, integrity, and availability of protected health information when working with the Jostens health plan.


Preferred Skills


+ Familiar with Active Direcotry, Microsoft Windows 11, Microsoft Server 2022

+ Familiar with barcode technology

+ Familiar with shipping and mailing software

+ Familiar with network and local printers

+ Familiar with wifi routers, security cameras, cisco phones, webcams

+ Familiar with Adobe Desktop publishing apps

+ Familiar with Webex softphones

+ Familiar with Oracle database client setup




LOVE WHERE YOU WORK


+ We care about your health.

We offer competitive healthcare (health, dental, vision, coverage) in addition to voluntary benefits including home and car insurance, pet insurance, flexible spending account, amongst many more.

+ We invest in your future.

Our 401K plan has immediate vesting, so you can start saving for retirement right away.

+ We want you to unplug when needed.

We believe in taking your time off without guilt and offer accrued paid time off and company paid holidays.

*For Washington residents, you will receive 13 vacation days, 8 paid sick leave, 8 company paid holidays, and family paid leave.



+ We care about your development.

We support tuition reimbursement after 6 months of service.

+ We believe in pay transparency.

The salary range is $47,000 to $67,000 annually.


ABOUT US

Jostens leads the student commemoration market and has been serving local communities for over 125 years.

We work with thousands of K-12 schools, colleges and universities each year, and have the honor of partnering with beloved sports teams and esteemed organizations across the country.

Our iconic products — like yearbooks, letter jackets, class jewelry and championship rings — keep meaningful traditions alive and inspire millions of people to celebrate their unique stories, milestone moments and biggest accomplishments every year.

We have 13 first-class facilities across the globe, from North America to the Caribbean.

Watch a short video about us here (https://f.io/HIAsH659) .



AMERICANS WITH DISABILITIES ACT (ADA)

Jostens is committed to the full inclusion of all qualified individuals.

If reasonable accommodation is required to fully participate in the job application or interview process, or to perform the essential functions of the position, please reach out to our HR team at recruiter@jostens.com.



Jostens is an Equal Opportunity Employer and complies with applicable employment laws.

EOE/M/F/Vet/Disabled are encouraged to apply.

California Privacy Policy: https://www.jostens.com/about/california-employee-privacy-policy

Required Skill Profession

Other General