IT Solutions Engineer / Analyst II / III / Senior Oracle CC&B

Job description

IT Solutions Engineer / Analyst II / III / Senior - Oracle CC&B
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Date: Oct 17, 2025

Location: PHOENIX, AZ, US, 85004-3903

Company: APS


Our present and future success depends on the creative and dedicated people of our company who demonstrate the principles outlined in the APS Promise: Design for Tomorrow, Empower Each Other and Succeed Together.




Summary

IT Solutions Engineer / Analyst II / III / Senior - Oracle CC&B



Bring your Oracle CC&B expertise to a team that’s powering innovation in the utility sector.

Whether you’re early in your CC&B career or a seasoned expert, this role offers the opportunity to design, build, test, and deploy solutions that directly support operational excellence and customer success.



We’re seeking IT professionals with experience in Oracle Utilities Customer Care & Billing (CC&B) to join our IT Solutions team.

You’ll collaborate across business and IT functions to deliver scalable, secure, and high-performance solutions that keep critical systems running.



What Your Day Would Be Like

You are responsible for:


+ Designing, building, testing, and deploying solutions within Oracle CC&B and related Oracle Utilities products.

+ Translating business requirements into clear, scalable technical designs.

+ Supporting integrations with key enterprise systems such as utility websites, MDM, AMI, IVR, and payment channels.

+ Troubleshooting, optimizing, and improving reliability of CC&B systems.

+ Partnering with Business Analysts, project leads, and IT teams to resolve issues and continuously enhance system performance.

+ Contributing to modernization initiatives, architecture decisions, and process improvements.




What We’re Looking For:

Depending on the level, candidates should bring:


+ Level II: Foundational experience with CC&B or related Oracle Utilities products, plus skills in SQL, troubleshooting, and system support.

+ Level III: Strong hands-on expertise across multiple CC&B modules, the Oracle Utilities Application Framework (OUAF), and data analysis/queries.

Ability to lead integrations and mentor junior team members.

+ Senior: Deep technical knowledge of the full Meter-to-Cash lifecycle, CC&B schema, and enterprise integrations.

Proven ability to influence architecture, drive modernization efforts, and act as a subject matter expert.



Minimum Requirements

IT Solutions Engineer / Analyst II - Oracle CC&B


+ Bachelors' degree in Information Technology or related field

+ AND two (2) years of prior relevant experience or equivalent combination of education and directly related experience

+ OR (for positions in IT Digital Solutions Delivery) an advanced degree in Data Science, Data/Quantitative/Business Analytics or Economics, Mathematics or Engineering with a focus in Data Science is required.

+ Requires basic technical subject matter knowledge within a job area or system



IT Solutions Engineer / Analyst III - Oracle CC&B


+ Bachelors' degree in Information Technology or related field

+ AND five (5) years of prior relevant experience or equivalent combination of education and directly related experience.

+ Requires strong technical knowledge within a job area or system and basic knowledge across related technical areas



IT Solutions Engineer / Analyst Senior - Oracle CC&B


+ Bachelors' degree in Information Technology or related field

+ AND seven (7) years of prior relevant experience or equivalent combination of education and directly related experience.

+ Requires advanced in-depth level of technical knowledge within a job area and working knowledge of other technical areas



Preferred Special Skills, Knowledge or Qualifications


+ Knowledge of multiple programming languages, database management systems and development platforms.

Ability to understand and explain the most technical issues and solutions in non-technical terms.

+ Ability to collaborate with colleagues and teams in different fields across a diverse organization.



+ Experience in design, development, coding, and testing of business/commercial applications using ASP.Net, C#, Multi-Threading, ADO.Net, XML, XSD, and Web Services

+ Experience in end-to-end SDLC, including configuration management using tools like Microsoft Team foundation Server (TFS) or Azure DevOps.





Major Accountabilities

1) Develops/configures new applications to meet functional and technical designs
2) Fixes and develops changes to applications to meet functional and technical designs following best practices and development standards and guidelines
3) Engages with business analysts and stakeholders to understand functional requirements and contributes to completion of functional specifications
4) Prepares technical documentation on application specifications
5) Creates deliverables according to the SDLC, such as functional and technical specifications, use cases, test cases, and system documentation
6) Analyzes and resolves development issues in a timely manner
7) Conducts analysis of codes and develops/ deploys defect fixes in engineering processes
8) Proactively assists internal clients with technical issues related to solution implementation



Export Compliance / EEO Statement

This position may require access to and/or use of information subject to control under the Department of Energy's Part 810 Regulations (10 CFR Part 810), the Export Administration Regulations (EAR) (15 CFR Parts 730 through 774), or the International Traffic in Arms Regulations (ITAR) (22 CFR Chapter I, Subchapter M Part 120) (collectively, 'U.S. Export Control Laws').

Therefore, some positions may require applicants to be a U.S. person, which is defined as a U.S. Citizen, a U.S. Lawful Permanent Resident (i.e. 'Green Card Holder'), a Political Asylee, or a Refugee under the U.S. Export Control Laws.

All applicants will be required to confirm their U.S. person or non-US person status.

All information collected in this regard will only be used to ensure compliance with U.S. Export Control Laws, and will be used in full compliance with all applicable laws prohibiting discrimination on the basis of national origin and other factors.

For positions at Palo Verde Nuclear Generating Stations (PVNGS) all openings will require applicants to be a U.S. person.

Pinnacle West Capital Corporation and its subsidiaries and affiliates ('Pinnacle West') maintain a continuing policy of nondiscrimination in employment.

It is our policy to provide equal opportunity in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations.

This policy of nondiscrimination shall include, but not be limited to, recruiting, hiring, promoting, compensating, reassigning, demoting, transferring, laying off, recalling, terminating employment, and training for all positions without regard to race, color, religion, disability, age, national origin, gender, gender identity, sexual orientation, marital status, protected veteran status, or any other classification or characteristic protected by law.

For more information on applicable equal employment regulations, please refer to EEO is the Law poster.

Federal law requires all employers to verify the identity and employment eligibility of every person hired to work in the United States, refer to E-Verify poster.

View the employee rights and responsibilities under the Family and Medical Leave Act (FMLA).

Arizona Public Service is a smoke free workplace.


Home Based: Home based employees primarily work from their home offices and come into an APS facility on an as-needed basis.



*Employees are expected to reside in Arizona (or New Mexico for Four Corners-based employees).



*Working from a home office requires adequate technology and an appropriate ergonomic set up.



*Role types are subject to change based on business need.

Required Skill Profession

Other General