IT SPEC (NETWORK/CUSTSPT)

Job description

Summary Opened Area(s) of Consideration: 1, 2, 3 DEFINITION OF AREA(S) OF CONSIDERATION: Area 1 - AKNG Permanent or Indefinite technicians.

Area 2 - All AKNG members.

Area 3 - All other current military members who are eligible to join the Alaska Air National Guard.

PDCN: D2180P01 / D2181P01 MPCN: 889707 Selecting Supervisor: James G.

Meyer Responsibilities GS-09 - Administers classified and unclassified local area network (LAN) clients, monitors ongoing operation of network systems to ensure hardware and software functions, and meets operational standards.

Identifies and resolves complex network related problems occurring within the assigned area of responsibility.

Responds to customer requests for assistance, ensuring trouble reports are handled expeditiously.

Troubleshoots hardware, software, and LAN/Client operating system problems.

Evaluates workstations for appropriate type of hardware and software to ensure system interoperability.

Installs associated peripheral hardware in workstations.

Formats hard drive file systems using current industry standards and allocates file names using proper naming conventions.

Incumbent uses data, voice, and wireless principles to plan, test, and configure client systems, network, voice and personal wireless communications systems, to include specialized and unique platform IT systems.

Participates in planning, monitoring, testing, maintaining, and operating multiple client systems-based platforms.

Installs network hubs, switches and client workstations.

Optimizes and fine tunes performance and troubleshoots common to complex client system problems.

Resolves connectivity and interoperability conflicts between network components.

Provides real time monitoring of critical command and control mission related systems within Wing, GSU, and tenant organizations for information technology production control.

Analyzes and resolves complex problems and trends.

Records and reports IT incidents as they occur to effectively track outages and types of interruptions to service and to build a knowledge base for future problem resolution.

Analyzes data to determine trends in use or performance that could lead to future problems.

Researches, evaluates, and provides feedback on problematic trends and patterns in customer support requirements.

Provides customer support, assistance, training, and orientation to Wing, GSU, and tenants.

Provides technical assistance to current and potential users and proactively interacts with users to ensure proper operation and security of computer systems, hardware, and software.

Performs other duties as assigned.

GS-11 - Administers the base Local Area Network (LAN).

Implements new network operating systems hardware and software and develops base wide network operating procedures.

Analyzes LAN utilization statistics through data collection and performance measures to ensure the smooth, reliable, and robust operation of LANs to include classified and unclassified networks.

Coordinates LAN installation, maintenance, troubleshooting, and reviews, evaluates, and fine-tunes components such as virtual servers, hubs, switches, and routers to achieve peak efficiency within the overall network connectivity.

Conducts problem analysis to identify trends, ineffective practices or procedures, and equipment shortcomings.

Identifies and documents network requirements for specific needs of customers.

Determines if the facility environment can provide for network system requirements, and if infrastructure is in place to support the system.

Plans for current and future technology integration and works issues for compatibility and standardization based on current and projected customer needs.

Analyzes LAN utilization statistics, performance measures, and system profiles to ensure network robustness in serving the business needs of the installation.

Forecasts future needs and prepares recommendations, justifications, and specifications for LAN equipment.

Determines when improvements in networking capability are needed and makes detailed technical recommendations to the senior system specialist.

Maintains required information assurance certification IAW DoD 8570.01-M, Federal Information Security Management Act of 2002, Clinger Cohen Act of 1996 in order to ensure the rigorous application of information security and assurance policies in the delivery of network services.

Serves as a network security administrator for a large number of users on the installation.

Performs other duties as assigned.

Requirements Conditions of Employment Qualifications To qualify, you must possess the EXPERIENCE OR EDUCATION as described below: EXPERIENCE Experience must be IT related; the experience may be demonstrated by paid or unpaid experience and/or completion of specific, intensive training (for example, IT certification), as appropriate.

Individuals must have IT-related experience demonstrating each of the four competencies listed below.

Attention to Detail - Is thorough when performing work and conscientious about attending to detail.

Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.

Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.

Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.

For GS-09, must have at least 1-year specialized experience equivalent to at least the next lower grade, GS-07.

Specialized experience includes identifying and resolves complex network related problems occurring within the assigned area of responsibility.

Responds to customer requests for assistance, ensuring trouble reports are handled expeditiously.

Incumbent uses data, voice, and wireless principles to plan, test, and configure client systems, network, voice and personal wireless communications systems, to include specialized and unique platform IT systems.

Participates in planning, monitoring, testing, maintaining, and operating multiple client systems-based platforms.

Provides real time monitoring of critical command and control mission related systems within Wing, GSU, and tenant organizations for information technology production control.

Provides instructions to customers on accessing data, processing, space utilization efficiencies, and program and data recovery techniques.

Consults with customers regarding potential system or program upgrades, etc.

For GS-11, must have at least 1-year specialized experience equivalent to at least the next lower grade, GS-09.

Specialized experience includes experience in implementing new network operating systems hardware and software and develops base wide network operating procedures.

Analyzes LAN utilization statistics through data collection and performance measures to ensure the smooth, reliable, and robust operation of LANs to include classified and unclassified networks.

Conducts problem analysis to identify trends, ineffective practices or procedures, and equipment shortcomings.

Identifies and documents network requirements for specific needs of customers.

Plans for current and future technology integration and works issues for compatibility and standardization based on current and projected customer needs.

Analyzes LAN utilization statistics, performance measures, and system profiles to ensure network robustness in serving the business needs of the installation.

Serves as a network security administrator for a large number of users on the installation, etc.

OR EDUCATION For GS-09, possesses a master's degree, an equivalent graduate degree, or 2 full years of progressively higher level graduate education leading to a master's degree or equivalent graduate degree.

For GS-11, possesses a Ph.D., equivalent doctoral degree, or 3 full years of progressively higher level graduate education leading to a Ph.D. or equivalent doctoral degree.

Note: To qualify using education as the basis, you must include a copy of your transcript.

EXPERIENCE REQUIREMENTS: Resume must have complete dates and hours worked per week for each occurrence of both civilian and military employment (Example: 2 JAN 1980 to 3 MAR 1981; 0800-1630 M-F or JAN 1980 to MAR 1981; 40 hrs/wk) Use of year only will result in disqualification.

The duties listed must fully substantiate -in your own words- that you meet the minimum requirements and specialized experience listed above, in detail; otherwise, you will not be considered qualified for this position.

Length of time is not of itself qualifying.

Your experience will be evaluated on the basis of duties performed.

Your record of experience and/or training must show possession of the following knowledge, skills and abilities needed to fully perform the duties of the position: GS-09: - Knowledge of IT concepts, principles and practices sufficient to solve complex hardware and software component issues and maintain the availability of communication lines and equipment.

- Knowledge of IT standards and equipment sufficient to install, configure, and test network components such as routers, hubs, switches, servers, and network interface devices.

- Knowledge of network principles, concepts, equipment, and tools sufficient to assist in planning and maintaining network services; to install, test, and configure workstations and peripherals; and to instruct and assist customers in accessing network services.

- Knowledge of configuration management concepts and life cycle management concepts sufficient to identify the need to upgrade or enhance network component capabilities in response to network problems and deficiencies.

- Knowledge of customer support principles sufficient to receive, responds to, and ensures resolution of problems.

- Knowledge of methods, concepts, and procedures for documenting problem analysis and resolutions sufficient to maintain records of activities.

- Knowledge of network security principles; use concepts, experience, and methods sufficient to give needed guidance or training to customers to prevent problem recurrences and collaborate with specialists in resolving very complex problems.

- Ability to apply testing and data analysis methods to resolve operating problems.

- Ability to write portions of user manuals and instructions.

GS-11: - Knowledge of IT network systems design principles, methodologies, and approaches used in developing, testing, installing, operating, managing, and maintaining network services that support functional requirements.

- Knowledge of the organization's network architecture, topology, and protocols sufficient to plan, design, develop, and integrate network systems and security plans and procedures consistent with existing or planned network infrastructures.

- Knowledge of methods, techniques, and processes for the integration and optimization of LAN/WAN components, infrastructure requirements, and test and evaluation methods sufficient to install and operate base wide programs and provide technical guidance to others in designing, testing, operating, and maintaining network programs.

- Knowledge of a wide variety of established commercial network design programs and how they interrelate and function within various environments.

- Skill in applying IT network development concepts and techniques to provide computer applications which provide optimal functional support for users.

- Ability to analyze functional IT network system requirements, translate findings into functional requirements, develop supportable recommendations for enhancement, and apply a wide range of methodologies and tools.

- Ability to serve as a team leader or member of special projects and to coordinate and document the work of the team.

- Ability to communicate both orally and in writing.

Education Additional Information - THIS POSITION CONDUCTS INFORMATION ASSURANCE FUNCTIONS.

THE INCUMBENT SHALL COMPLY WITH THE REQUIREMENTS OF THE CERTIFICATION PROGRAM AND WILL BE REQUIRED TO OBTAIN AND MAINTAIN CERTIFICATION.

CERTIFICATION REQUIREMENTS ARE OUTLINED IN DOD INSTRUCTION 8570.01-M - INDEFINITE: AKNG permanent technician will retain their permanent status if selected for this position, and may be promoted, reassigned or changed to lower grade if selected for this position, and will be required to return to their permanent position unless action is made on a permanent basis.

Permanent authorization may not cross service boundaries, or funding categories, (i.e., ARNG to ANG, or 176th WG to 168th WG).

Indefinite employees may be separated with a 30 days' notice.

Indefinite employees may be converted to permanent without further competition.

-The duties and responsibilities of your job may significantly impact the environment.

You are responsible to maintain awareness of your environmental responsibilities as dictated by legal and regulatory requirements, your organization, and its changing mission.

- If you are a current Federal employee or former Federal employee, you must submit a copy of your latest SF-50 Notification of Personnel Action and/or a copy of the SF-50.

You may submit your most recent performance appraisal.

- The National Guard is exempt from the Veterans Preference Act.

Submission of a copy of your DD-214 is not required unless you are hired for technician position.

- If you are a male applicant who was born after 12/31/59 and are required to register under the Military Selective Service Act, the Defense Authorization Act of 1986 requires that you be registered or you are not eligible for appointment in this agency.

- Cost of Living Allowance (COLA): Entitled to 1.69% COLA in addition to base salary, subject to change.

- Direct Deposit Program: If selected for technician position with the Alaska National Guard, you will be required to participate in the Direct Deposit Program.

(Salary will be automatically deposited to bank/credit union account).

- Military Bonuses And Student Loan Repayment Program: If you are selected for this position, you should always check with your servicing incentive manager (AKARNG - J1 or AKANG - Retention Office) to verify how accepting this position will affect your entitlement prior to considering an offer of employment.

Required Skill Profession

Other General