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Urgent! IT Support Administrator II Job Opening In Herndon – Now Hiring System One
If interested reach out directly to kspicer@altaits.com or call/text 301-252-8762
Moving fast!!!
Position Overview
The Enterprise IT Support Administrator II provides deskside, remote, and classroom technology support across a small private K–12 school and organizational offices.
This role ensures reliable technology services for staff, faculty, and students while managing IT assets, supporting mobile devices, and maintaining high standards of professionalism.
Key Responsibilities
IT Support & Troubleshooting
+ Deliver Tier 2 deskside and remote support for hardware, software, and peripherals
+ Support classroom technology, including projectors, smartboards, and AV systems
+ Perform desktop deployment, imaging, and printer networking
+ Provide Wi-Fi configuration and troubleshooting for classrooms and office spaces
+ Maintain a professional, user-friendly approach when assisting faculty, staff, and students
Ticketing System Management
+ Log, prioritize, and resolve tickets in IT ticketing systems (ServiceNow, Jira, Zendesk)
+ Monitor and follow up on open tickets to meet SLA requirements
+ Document solutions and update the knowledge base
+ Generate and analyze reports to identify trends and improve service delivery
Asset & Device Management
+ Maintain accurate inventory of laptops, desktops, monitors, peripherals, and student devices
+ Manage asset lifecycle: procurement, deployment, support, and decommissioning
+ Implement and administer MDM platforms (FileWave, NinjaOne, Intune)
+ Conduct audits and provide regular updates to IT leadership
Classroom & Campus Support
+ Provide onsite support for teacher and student technology needs
+ Support Office 365 applications for instruction, collaboration, and administration
+ Assist faculty in integrating technology into classroom environments
+ Ensure reliable printer and projector support across campus and office spaces
Cross-Site & Project Support
+ Travel to other campuses or office locations for special projects or onsite needs
+ Collaborate with local teams to maintain consistent IT standards
Process Improvement & Collaboration
+ Identify opportunities to streamline IT workflows and asset tracking
+ Recommend tools and practices aligned with organizational and educational needs
+ Stay current with emerging technologies relevant to K–12 environments
Qualifications
Education
+ Bachelor’s degree in IT, Computer Science, or related field (or equivalent experience)
Experience
+ 3+ years in IT support, including deskside and remote troubleshooting
+ Experience supporting technology in educational settings (preferred)
+ Hands-on experience with MDM platforms (FileWave, NinjaOne, Intune)
+ Background in desktop imaging, printer networking, and asset management
+ Familiarity with classroom technology and Wi-Fi configuration
Technical Skills
+ Proficiency with Windows, macOS and iOS environments
+ Strong knowledge of Office 365 and Azure
+ Ability to support AV, projector, and classroom devices
Soft Skills
+ Professionalism and excellent customer service skills
+ Strong communication with faculty, staff, and students
+ Attention to detail with strong organizational skills
+ Ability to manage multiple priorities in a school environment
Certifications (Preferred)
+ CompTIA A+, ITIL Foundation, or Microsoft certifications
Working Conditions
+ deskside, and classroom support
+ Some travel between campuses and offices and reliable transportation is required.
+ Must be able to lift and move IT equipment
#M1
#LI-KA1
#DI-KS1
Ref: #850-Rockville (ALTA IT)
System One, and its subsidiaries including Joulé, ALTA IT Services, CM Access, TPGS, and MOUNTAIN, LTD., are leaders in delivering workforce solutions and integrated services across North America.
We help clients get work done more efficiently and economically, without compromising quality.
System One not only serves as a valued partner for our clients, but we offer eligible full-time employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.
System One is an Equal Opportunity Employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.
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Unlock Your IT Support Potential: Insight & Career Growth Guide
Real-time IT Support Jobs Trends in Herndon, United States (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for IT Support in Herndon, United States using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 50256 jobs in United States and 57 jobs in Herndon. This comprehensive analysis highlights market share and opportunities for professionals in IT Support roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! System One is currently hiring and seeking a IT Support Administrator II to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: IT Support Administrator II Jobs Herndon.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at System One adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a IT Support Administrator II Jobs United States varies, but the pay scale is rated "Standard" in Herndon. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for IT Support Administrator II typically include Other General and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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Before the Interview:To prepare for your IT Support Administrator II interview at System One, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the System One's products or services and be prepared to discuss how you can contribute to their success.
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