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IT Support Agent II Job Opening In Braddock – Now Hiring Insight Global


Job description

Job Description
IT Support & Troubleshooting
• Deliver Tier 2 deskside and remote support for hardware, software, and peripherals
• Support classroom technology, including projectors, smartboards, and AV systems
• Perform desktop deployment, imaging, and printer networking
• Provide Wi-Fi configuration and troubleshooting for classrooms and office spaces
• Maintain a professional, user-friendly approach when assisting faculty, staff, and students

Ticketing System Management
• Log, prioritize, and resolve tickets in IT ticketing systems (ServiceNow, Jira, Zendesk)
• Monitor and follow up on open tickets to meet SLA requirements
• Document solutions and update the knowledge base
• Generate and analyze reports to identify trends and improve service delivery

Asset & Device Management
• Maintain accurate inventory of laptops, desktops, monitors, peripherals, and student devices
• Manage asset lifecycle: procurement, deployment, support, and decommissioning
• Implement and administer MDM platforms (FileWave, NinjaOne, Intune)
• Conduct audits and provide regular updates to IT leadership

Classroom & Campus Support
• Provide onsite support for teacher and student technology needs
• Support Office 365 applications for instruction, collaboration, and administration
• Assist faculty in integrating technology into classroom environments
• Ensure reliable printer and projector support across campus and office spaces

Cross-Site & Project Support
• Travel to other campuses or office locations for special projects or onsite needs
• Collaborate with local teams to maintain consistent IT standards

Process Improvement & Collaboration
• Identify opportunities to streamline IT workflows and asset tracking
• Recommend tools and practices aligned with organizational and educational needs
• Stay current with emerging technologies relevant to K–12 environments

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day.

We are an equal opportunity/affirmative action employer that believes everyone matters.

Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Skills and Requirements
Education
• Bachelor’s degree in IT, Computer Science, or related field (or equivalent experience)

Experience
• 3+ years in IT support, including deskside and remote troubleshooting
• Experience supporting technology in educational settings (preferred)
• Hands-on experience with MDM platforms (FileWave, NinjaOne, Intune)
• Background in desktop imaging, printer networking, and asset management
• Familiarity with classroom technology and Wi-Fi configuration

Technical Skills
• Proficiency with Windows, macOS and iOS environments
• Strong knowledge of Office 365 and Asure
• Ability to support AV, projector, and classroom device

Required Skill Profession

Other General


  • Job Details

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Unlock Your IT Support Potential: Insight & Career Growth Guide


Real-time IT Support Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for IT Support in Braddock, United States, highlighting market share and opportunities for professionals in IT Support roles.

49859 Jobs in United States
49859
1 Jobs in Braddock
1
Download It Support Jobs Trends in Braddock and United States

Are You Looking for IT Support Agent II Job?

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The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Insight Global adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying United States laws and regulations

What Is the Average Salary Range for IT Support Agent II Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Braddock. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for IT Support Agent II?

Key qualifications for IT Support Agent II typically include Other General and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

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To improve your chances of getting hired for IT Support Agent II, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for IT Support Agent II Job Success

Insight Global interview tips for IT Support Agent II

Here are some tips to help you prepare for and ace your IT Support Agent II job interview:

Before the Interview:

Research: Learn about the Insight Global's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your IT Support Agent II interview at Insight Global, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Insight Global's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

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