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IT Support Analyst I Job Opening In Anchorage – Now Hiring Matanuska Telephone Association


Job description

IT Support Analyst I
Anchorage,AK
We are searching for an experienced IT Support Analyst I at our Anchorage AC 3403 Minnesota Dr facility.



Primary Duties and Responsibilities:

Position Summary

Under the general direction of the Client Services Manager, this position provides a variety of support to clients and stakeholders by responding to their technical requests, troubleshooting their technology-related issues, elevating issues when necessary, and providing exemplar customer service.

Essential Functions

•Assist clients, telephonically & electronically, with their cloud and on-premises technology systems
•Understand, identify, triage and troubleshoot client environments utilizing Remote Access/Remote Desktop programs
•Elevate client issues as appropriate to other departments within organization
•Participate in call center functions including client meetings, team meetings, and training exercises
•Understand information technology systems including physical hardware and software applications
•Remain current on relevant certifications

Non-Essential Functions

•Continual learning and improvement
•Provide help-desk support for employees
•Practice time management
•Other duties as assigned

Knowledge, Skill & Ability Requirements

•Basic knowledge of Microsoft Windows computing environments, Mobile Device Management, Azure AD, and Microsoft 365
•Basic knowledge of computer system and network functions
•Basic knowledge of computer security
• Exceptional follow-through and attention to detail
• Excellent oral and written communications skills
• Ability to work independently and with a group
• Ability to work with diverse groups of clients and stakeholders
• Ability to work in a fast-paced environment with changing deadlines and needs

Required Qualifications:

Associate degree in computer science, information technology, or related field (a combination of education and experience may be substituted)
One year experience in customer service or related field
Completion of Service Desk/Call Center School Training (or within three months of hire)
Relevant professional certifications preferred

Alasconnect is an Equal Opportunity Employer.

Alasconnect offers competitive compensation, health insurance, 401(k) plan, annual leave, and more.

A complete job description is available upon request.

Qualified individuals should apply online here: https://mta.csod.com/ux/ats/careersite/10/home/requisition/824?c=mta Job Ref: 142039

Required Skill Profession

Other General


  • Job Details

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Unlock Your IT Support Potential: Insight & Career Growth Guide


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49883 Jobs in United States
49883
57 Jobs in Anchorage
57
Download It Support Jobs Trends in Anchorage and United States

Are You Looking for IT Support Analyst I Job?

Great news! is currently hiring and seeking a IT Support Analyst I to join their team. Feel free to download the job details.

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The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Matanuska Telephone Association adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

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5. Accountabipty

6. Respect for human rights

7. Obeying United States laws and regulations

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