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Urgent! IT Support Analyst Job Opening In Metairie – Now Hiring OmniTRAX



Job description

IT Support Analyst

Req #693Denver, CO, USA•OmniTRAX, Inc., 252 Clayton St, Denver, Colorado, United States of America

Job Description

Posted Monday, August 18, 2025 at 8:00 AM

POSITION SUMMARY

The IT Support Analyst provides elevated technical support serving as a key point of contact for our senior executives, board members, and the owning family.

The ideal candidate is a proactive problem solver with a strong foundation in systems and network administration, coupled with outstanding communication and interpersonal skills.

This position requires a “jack-of-all-trades” mentality, the ability to handle a wide range of technical challenges, and the discretion to support high-level stakeholders with white glove service.

The IT Support Analyst demonstrates and adheres to the company values of safety, honesty, ownership, respect, and teamwork to ensure a successful partnership with customers and employees that result in OmniTRAX’s continued success.

ESSENTIAL RESPONSIBILITIES


VIP & End-User Support:

  • Provide dedicated, timely, and professional technical support to senior executives and other designated VIPs, both in-office and remotely.

  • Serve as an escalation point for complex user-facing issues that require advanced technical knowledge.

  • On-site requirement a minimum of 4 days per week in our office located in Cherry Creek, subject to change at company discretion

  • Troubleshoot and resolve issues related to desktops, laptops (Windows/macOS), mobile devices (iOS/Android), printers, and peripherals.

  • Manage user accounts and permissions across various platforms.
  • Systems & Network Management:

  • Assist in the management and configuration of core IT systems, including Microsoft 365, Azure Active Directory, and on-premises Active Directory.

  • Perform basic network troubleshooting, including connectivity issues related to DHCP, DNS, VPN, and Wi-Fi.

  • Support the deployment, configuration, and maintenance of client-side applications and software.

  • Understand and support how client devices securely authenticate and interact with company networks and services.
  • Operations & Documentation:

  • Manage and prioritize support requests efficiently within our IT service management (ITSM) ticketing system.

  • Create and maintain comprehensive documentation for technical procedures, system configurations, and user guides.

  • Proactively identify recurring issues and contribute to long-term solutions and process improvements.
  • OTHER DUTIES


    Special Projects & IoT:

  • Assist with the setup, configuration, and support of office hardware, including conference room A/V equipment and other connected devices.

  • Configure, install, and troubleshoot various Internet of Things (IoT) devices as needed.

  • Participate in IT projects, including hardware refreshes, software rollouts, and infrastructure upgrades.

  • Perform other duties and projects as assigned
  • SUPERVISORY RESPONSIBILITIES

  • None
  • REQUIRED QUALIFICATIONS, KNOWLEDGE, SKILLS, AND ABILITIES

  • 7+ years of experience in an IT support role with progressively increasing responsibilities.

  • Demonstrable experience providing technical support to executive-level staff with a high degree of professionalism and discretion.

  • Strong working knowledge of Windows 10/11 and iOS environments.

  • Working knowledge of networking principles (TCP/IP, DNS, DHCP, VPN).

  • Experience with Active Directory and/or Azure Active Directory user and group management.

  • Excellent problem-solving skills and the ability to diagnose and resolve complex technical issues independently.

  • Exceptional communication skills, with the ability to explain complex concepts to non-technical stakeholders.

  • Proven ability to work in a ticketing system and adhere to documentation standards.

  • Work in fast-paced, collaborative environment
  • REQUIRED CERTIFICATIONS AND LICENSES

  • Valid Driver’s License
  • PREFERRED QUALIFICATIONS, KNOWLEDGE, SKILLS, AND ABILITIES

  • Bachelor’s degree in Information Technology, Computer Science, or a related field.

  • Industry certifications such as CompTIA A+, Network+, Security+, or Microsoft certifications (, MD-102: Endpoint Administrator).

  • Experience with Mobile Device Management (MDM) platforms (, Microsoft Intune, Jamf).

  • Hands-on experience with configuring and supporting smart home or office IoT devices.

  • Familiarity with cybersecurity best practices and endpoint security tools.
  • PREFERRED CERTIFICATIONS AND LICENSES

  • Industry certifications such as CompTIA A+, Network+, Security+, or Microsoft certifications (, MD-102: Endpoint Administrator).
  • WORK ENVIRONMENT

  • Work in a climate-controlled office and routinely use standard office equipment
  • COMPENSATION

  • Estimated Starting Annual Salary: $91, Exact starting salary is determined by merit; seniority; geographic location; education, training, and/or experience related to job duties and responsibilities

  • FLSA Status: Non-Exempt, Eligible for Overtime
  • BENEFITS

  • 401(k)

  • 401(k) matching

  • AD&D insurance

  • Dental insurance

  • Disability insurance

  • Employee assistance program

  • Health insurance

  • Health savings account

  • Life insurance

  • Mental well-being resources

  • Paid Maternity leave

  • Paid Parental leave

  • Referral program

  • Relocation assistance

  • Sick time

  • Vacation time

  • Vision insurance
  • TRAVEL

  • Occasional, as business requires
  • PHYSICAL REQUIREMENTS

    Physical Requirements

    % of Work Time

    Remain in a seated position

    80%

    Speak and hear clearly

    100%

    Lift office products and supplies, up to 20 lbs.

    20%

    Stoop, kneel, bend and reach

    10%

    Dexterity to write and manipulate keyboard and mouse

    100%


    Required Skill Profession

    Computer Occupations



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