IT Support Engineer

Job description

About the Role
As an IT Support Engineer, you will play a pivotal role in installing, configuring, and maintaining core IT systems that drive our business operations.

You will provide both in-person/onsite and remote support to employees, ensuring seamless technology experiences across all locations.



This position reports directly to the Director of IT and collaborates closely with cross-functional teams to deliver innovative solutions and exceptional service.

This role is based out of Validity's Boston, MA headquarters.

In-office attendance is required on Tuesdays, Wednesdays, and Thursdays of each week.

This role requires in-person attendance during the interview process.

Candidates not within a commutable distance of Boston, MA will not be considered.

Team Dynamic
Our IT team fosters a collaborative, supportive environment where knowledge sharing and teamwork are valued.

We work together to empower the entire organization’s success.



Position Duties and Responsibilities

+ Administer and support Active Directory, on-premises and cloud servers, applications, and network infrastructure.



+ Automate onboarding and offboarding processes using industry-standard tools.



+ Champion the adoption of cloud technologies to deliver scalable, secure solutions.



+ Provide prompt, professional IT support to local and remote employees.



+ Manage back-office systems (servers, storage, networking) critical to business operations.



+ Oversee SaaS applications (O365, Google Workspace, Entra, Okta, Slack, Zoom, etc.).



+ Develop and maintain documentation for IT operations and user education.



+ Maintain hardware inventories.



+ Ensure timely response to user needs.



+ Build strong relationships with internal stakeholders, acting as a trusted technical advisor.



+ Independently resolve technical issues, perform root cause analysis, and implement preventive measures.



+ Assist with audit evidence collection and compliance activities.



+ Communicate effectively with all levels of the organization.



Required Experience, Skills, and Education

+ Proven experience administering large-scale O365 and Google Workspace deployments.



+ Proficiency with desktop management tools (Jamf, ConnectWise, Intune, etc.).



+ Experience with leading endpoint security solutions.



+ Strong background in managing Windows and Mac endpoints.



+ Expertise in back-office solutions: Cisco Meraki, Entra ID, Azure, Microsoft 365, Active Directory, Okta.



+ Prior experience in a mid-sized enterprise IT team (250+ employees).



+ Exceptional customer service and communication skills.



+ Ability to participate in on-call rotation and occasional travel.



+ Ability to work in the Company's Boston office on Tuesday, Wednesday, and Thursday every week.



Preferred Experience, Skills, and Education

+ Associate’s degree in Information Technology or a related field, or equivalent professional experience preferred.



About Validity

For over 20 years, tens of thousands of organizations across the world have relied on Validity solutions to target, contact, engage, and retain customers – using trustworthy data as a key advantage.

Validity’s flagship products – Everest, DemandTools, BriteVerify, a nd GridBuddy Connect – are all highly rated, #1 solutions for sales and marketing professionals.

These solutions deliver smarter email campaigns, more qualified leads, more productive sales, and ultimately faster growth.



Validity is a truly unique company - massive revenue growth, top-tier investors, 5-star product ratings, proven ability to acquire and integrate top tech companies and welcome them into the Validity family, a winning culture, and a work environment that fosters hard work, trust, and fun.



Headquartered in Boston, Validity has offices in Denver, London, Sao Paulo, and Sydney.

For more information, connect with us on LinkedIn, Instagram, and Twitter.



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Validity is proud to be an equal opportunity employer.

We are committed to providing equal employment opportunities to all employees and applicants for employment regardless of actual or perceived race, color, ancestry, national origin, citizenship, religion or creed, age, physical or mental disability, medical condition, AIDs/HIV status, genetic information, military and veteran status, sex, parental status (including pregnancy and pregnancy-related conditions, childbirth, post childbirth, nursing mother, parent of a young child and parent of a foster child), gender (including gender identity and expression), sexual orientation, marital status (including registered domestic partner status), or any other characteristic protected by applicable federal, state, or local law.



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