About you:
You are a multi-faceted superstar that loves getting up in the morning to make people's lives better and more efficient working at a young and modern company with a fun-loving culture that lets you unleash your awesome potential.
You have been known to take on projects where you have had minimal subject matter exposure and have exceeded all expectations on your delivery of those projects.
If this sounds like you, please ensure you meet the requirements below and submit your resume today!
Compensation/Benefits include:
Competitive salary commensurate with skills and experienceHealth Insurance (Gold Tier) + Vision, Dental, Disability, and Life401(K) MatchingPaid Holidays
Unlimited Vacation
Continuing Education (i.e. Paid Certification Training)
Mileage reimbursement
Performance-based bonuses
Quarterly Team Celebrations, and more
About us:
At TruAdvantage, we strongly believe in investing in our people because we know that a company is only as good as its team members.
We believe in empowering our team members, so they can learn, lead, and impact other team members and our clients.
Our clients know it, feel it and most likely that’s the contributing factor to a 97% plus client satisfaction and retention rate over the past years.
At TruAdvantage, we provide opportunities for career advancement (certifications and classes) and personal growth while fostering a hard-working and fun-loving environment.
Based in the Bay Area, TruAdvantage is an award-winning managed IT Service provider that specializes in real-time IT support, cybersecurity, cloud, and Strategic IT consulting.
We believe in delivering IT solutions that can solve our client’s problems, optimize their organization’s and staff’s efficiency, and help them grow competitive advantage.
“IT to solve.optimize.grow” is not a mere tag line but the core of our mission.
We are looking for someone who likes to have fun, be challenged, and solve problems every day.
If that sounds good to you, please fill out the application.
You may also want to check out the following links:
Responsibilities:
Provide world-class IT services to our customersMaintain excellent customer relationships with all clientsDemonstrate a high degree of professional conduct at all timesDAILY time entry accounting for at least 9 hoursDocumentation of Client NetworksSmall ProjectsAssist Sr. Engineers on Larger projectsAssist with monitoring and tracking of service tickets to ensure that resolution occurs within the timelineAbility to provide accurate time estimates for how long a task will take Develop and maintain knowledge of the client’s specific business environmentRegularly communicate with clients, set expectations and set priorities appropriatelyAbility to articulate technical information clearly and simply to non-technical peopleProvide timely status updates, root-cause analysis and ideas to address issuesApply fundamental troubleshooting skills to issues before escalating to the appropriate groupRecognize and resolve systemic issues to prevent them from repeatingTakes ownership of tasks and follows through to ensure complete resolutionTakes a personal interest in, and responsibility for, quality of work they perform or are associated withAbility to pay close attention to detail while performing technically detailed tasksAbility to deal effectively with stressful situationsAbility and willingness to recognize when it is necessary to ask for technical expertise from others without unnecessarily burdening other team membersUnderstands that the success of individuals is measured by the success of their teamsAbility to quickly learn new technologies through the use of self-study materials and intuitionIs self-motivated and can be self-directed when necessaryEnjoys helping people to the extent that no problem is considered mundane, no matter how simple the solutionEnjoys sharing information, supporting others, and working on a team to achieve team goalsOther duties as assigned Required Qualifications:
College Degree in a related fieldExperience in IT service help desk and/or consulting Required Skills:
Friendly disposition and a great sense of humorImpeccable communication, organizational, and customer service skillsBe a quick learner and thrive to improve knowledge, skills, and performanceCreative problem solving and strong troubleshooting skillsDiagnosis and maintenance of all computer hardware and peripheralsServer and desktop administration using Microsoft OS (Server 2012, 2016, 2019; Windows 7, 10), and Mac OSWorking experience with TCP/IP networks, DHCP, DNS, routing, firewalls, Wi-FiBasic knowledge of Active Directory and domain environmentsBasic knowledge of Office 365 and administering itBasic knowledge of cloud platforms such as Azure and AWSAbility to demonstrate consistency and follow-through on assigned tasks Nice to have:
Working knowledge of ConnectWise, Continuum or other RMM Tools and IT GlueTechnical certifications (Microsoft MSCA/MCSE, VMware)Working knowledge of Microsoft Azure and relevant experience Compensation/Benefits include:
Competitive salary commensurate with skills and experienceHealth Insurance (Gold Tier) + Vision, Dental, Disability, and Life401(K) MatchingPaid Holidays
Unlimited Vacation
Continuing Education (i.e. Paid Certification Training)
Mileage reimbursement
Performance-based bonuses
Quarterly Team Celebrations, and more