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Urgent! IT Support Engineer II, OTS Job Opening In Shreveport – Now Hiring Amazon
Description
About Operations Technology Solutions (OTS)
Operations is at the heart of Amazon’s business.
We are known for our speed, accuracy, and exceptional service.
Our buildings deliver tens of thousands of products to hundreds of countries worldwide, every day.
OTS provides nonstop global IT support to Amazon Operations as a vital piece to the puzzle.
We are looking for self-motivated individuals to take on new challenges and motivate teams in fostering solutions to the hurdles we face.
Together, we take ownership for what we do — whether supporting IT infrastructure, developing new technology in-house, launching a new Amazon Operations facility, or delighting our customers by delivering packages directly to them.
About the Role:
As an IT Support Engineer II, you will use your technical knowledge and specialized skills to support, build, implement, and improve technology solutions across sites in a defined geographical area.
You are able to manage large projects with minimal guidance that affect multiple locations in a region.
You are able to resolve customer issues in time of crisis to get them working again.
You are actively expanding your scope of knowledge by learning about software design patterns, data structures, AWS technologies and distributed systems concepts.
What Do We Offer?
Amazon offers competitive compensation packages including comprehensive healthcare benefits starting on Day 1, matching 401(k) program, and up to 20 weeks of paid parental leave.
But wait there’s more: we are a casual dress code at each of our locations (jeans, t-shirts, safety shoes and at times a neon safety vest will be your daily outfit).
Key job responsibilities
- Troubleshooting difficult IT problems without SOPs Planning and coordinating CMs and CM templates.
- Collaborating with internal teams or vendors to execute projects.
- Leading continuous improvement efforts.
- Auditing the quality of work performed and provide constructive feedback when necessary.
- Automating manual tasks; create/improve small tools that help make team operations more efficient.
- Serving as the first point of escalation.
- Participating in hiring, training and development of others.
- Supporting customers from multiple buildings in the area, as well as remote customers.
- Traveling within your local or regional area to support our customers.
Basic Qualifications
- 3+ years of IT client, server, and network service delivery experience
- 4+ years of IT systems or relevant commercial production environment experience
- 4+ years of networking (such as DNS, DHCP, SSL, OSI Model, and TCP/IP) experience
- 4+ years of Microsoft administration, Linux administration, or Cisco IOS (CLI) experience
- 4+ years of troubleshooting in a multi-user high availability environment experience
- 4+ years of PC repair, troubleshooting, deployment and liquidation experience
- High school or equivalent diploma
Preferred Qualifications
- 3+ years of supporting a windows server environment experience
- Experience supporting video conference and teleconference equipment
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers.
If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information.
If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets.
The base pay for this position ranges from $54,700/year in our lowest geographic market up to $122,200/year in our highest geographic market.
Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience.
Amazon is a total compensation company.
Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits.
For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits .
This position will remain posted until filled.
Applicants should apply via our internal or external career site.
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Unlock Your IT Support Potential: Insight & Career Growth Guide
Real-time IT Support Jobs Trends in Shreveport, United States (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for IT Support in Shreveport, United States using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 50548 jobs in United States and 29 jobs in Shreveport. This comprehensive analysis highlights market share and opportunities for professionals in IT Support roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Amazon is currently hiring and seeking a IT Support Engineer II, OTS to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: IT Support Engineer II, OTS Jobs Shreveport.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Amazon adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a IT Support Engineer II, OTS Jobs United States varies, but the pay scale is rated "Standard" in Shreveport. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for IT Support Engineer II, OTS typically include Other General and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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Before the Interview:To prepare for your IT Support Engineer II, OTS interview at Amazon, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Amazon's products or services and be prepared to discuss how you can contribute to their success.
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