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Urgent! IT Support Manager - Office of Judicial Administration Job Opening In Topeka – Now Hiring Kansas Office of Judicial Administration
Position number: K0243377
Location of Employment: Kansas Judicial Center, Topeka, KS
Position Title and Salary: IT Support Manager, grade 50, $ 84,350.45 annually
$86,385.34 with six months of successful performance
$92,960.10 with one year of successful performance
Kansas Judicial Branch Benefits
Reports to: Kansas Judicial Branch Director of Information Services
Overview:
The IT Support Manager is responsible for overseeing and leading the Kansas Judicial Branch Technical Support Center (TSC) that includes the central IT help desk, Senior IT Support Team (Tier 2 IT Support) and Courtroom Support Team.
The manager will ensure high-quality technical assistance for the Office of Judicial Administration (OJA) users and Kansas District Court personnel statewide.
This role is central to delivering exceptional customer service, ensuring that judicial staff receive timely, efficient, and professional IT support to maintain seamless court operations.
Under the direction of the Deputy Chief Information Technology Officer, the IT Support Manager plays a strategic role in aligning IT initiatives with business objectives, managing risks, and ensuring compliance with regulatory requirements and security best practices.
By fostering a culture of collaboration, accountability, and continuous improvement, this position enhances the overall efficiency and effectiveness of IT support services.
A core function of this role is managing a helpdesk ticketing system to ensure swift issue resolution, proactive problem-solving, and trend analysis to improve IT service delivery through IT frameworks such as Information Technology Infrastructure Library (ITIL) and IT Service Management (ITSM).
Additionally, the IT Support Manager serves as a key liaison between IT teams, the Supreme Court, the Court of Appeals, District Court personnel, statewide Justice Partners and vendors, strengthening relationships to drive innovation and operational excellence.
This position requires a customer-centric approach, emphasizing clear communication, responsiveness, and a commitment to service excellence to support the critical work of Kansas courts.
Examples of work performed and key responsibilities:
IT Support Operations & Helpdesk Management
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Unlock Your IT Support Potential: Insight & Career Growth Guide
Real-time IT Support Jobs Trends in Topeka, United States (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for IT Support in Topeka, United States using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 78545 jobs in United States and 126 jobs in Topeka. This comprehensive analysis highlights market share and opportunities for professionals in IT Support roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Kansas Office of Judicial Administration is currently hiring and seeking a IT Support Manager Office of Judicial Administration to join their team. Feel free to download the job details.
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An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Kansas Office of Judicial Administration adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a IT Support Manager Office of Judicial Administration Jobs United States varies, but the pay scale is rated "Standard" in Topeka. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for IT Support Manager Office of Judicial Administration typically include Operations Specialties Managers and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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