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Urgent! IT Support Job Opening In Morgantown – Now Hiring Spearhead Staffing LLC



Job description



Type

Direct Hire


Our client, a forward-thinking organization, is looking for an IT Support Tech to provide essential support to employees across various locations, ensuring smooth desktop operations and rapid issue resolution.

This full-time position is based in Morgantown, WV, with limited travel to office locations within the tri-state area.


Key Responsibilities:

  • Technical Troubleshooting: Address and resolve a range of desktop-related IT issues, spanning hardware, software, network, and application concerns raised by end-users.

  • Maintenance & Optimization: Regularly perform updates and maintenance on desktop systems to enhance performance and ensure security compliance.

  • Onboarding Support: Assist with setting up and configuring new workstations and accounts for incoming employees, helping them get started effectively.

  • Multi-Channel Support: Provide clear, professional support through various channels, including phone, virtual meetings, email, and face-to-face interactions.

  • Team Collaboration: Partner with other IT team members on large-scale projects like system upgrades or migrations, contributing to seamless transitions.

  • Documentation & Records: Document support interactions accurately, maintaining organized records to streamline future support.

  • Escalation & Research: Escalate complex issues as needed and stay informed on emerging technologies and industry standards.

  • After-Hours & On-Call: Participate in on-call rotations and provide after-hours support when necessary to ensure consistent service availability.

  • Vendor Coordination: Work with third-party vendors and service providers to handle specialized support needs and repairs.

  • Audiovisual Support: Configure and troubleshoot AV equipment in conference rooms, ensuring effective presentations and meetings.

  • Customer Service Focus: Maintain a professional, positive demeanor, delivering exceptional customer service.

  • Security & Compliance: Follow all company IT security protocols and policies to safeguard systems and data integrity.
  • Desired Qualifications:

  • Educational Background: Bachelor’s degree in computer science or a related field is preferred; relevant experience will also be considered.

  • Experience: A minimum of 2 years in a technical support or help desk role.

  • Technical Proficiency: Strong skills with Microsoft Office Suite (Word, Excel, Outlook, PowerPoint, Teams) and remote desktop support tools like TeamViewer, Remote Desktop, or FreshDesk.

  • Account Management: Familiarity with Active Directory for managing user permissions and accounts.

  • Fundamental IT Knowledge: Basic understanding of databases (, SQL), servers (Windows Server, Linux), and networking (IP addressing, DHCP, DNS).

  • Hardware & Software Skills: Solid understanding of computer hardware, software, and network fundamentals.

  • Problem Solving: Excellent analytical and troubleshooting skills.

  • Communication: Strong interpersonal and communication skills, both written and verbal.

  • Independent & Collaborative: Ability to work independently and contribute as a reliable team member.

  • Flexibility: Available for extended hours during critical phases, with the ability to manage light physical work, including lifting up to 25 pounds.

  • Mobility: Able to travel to other office locations as needed, with approximately 5% travel expected.
  • Our client is excited to welcome an IT Technician with excellent troubleshooting skills, a collaborative spirit, and a strong commitment to quality support and customer service.

    If you’re looking for an opportunity to make an impact, this could be the role for you!




    Required Skill Profession

    Computer Occupations



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      Unlock Your IT Support Potential: Insight & Career Growth Guide


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