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Urgent! IT Support & Operations Consultant III (Rack & Stack), Data Center Operations Job Opening In Napa – Now Hiring Kaiser Permanente
Job Summary:
In addition to the responsibilities listed below, this individual contributor is also responsible for the physical installation and decommissioning of Kaiser Permanente-s data center equipment and assisting in local data center asset tracking and reporting for assets from receipt through initial install and decommission.
Additionally, this job will be responsible for providing hands & eyes support for raised floor incident resolution (e.g. physical equipment, components, and power distribution strip monitoring).
Essential Responsibilities:
+ Completes work assignments by applying up-to-date knowledge in subject area to meet deadlines; following procedures and policies, and applying data and resources to support projects or initiatives; collaborating with others, often cross-functionally, to solve business problems; supporting the completion of priorities, deadlines, and expectations; communicating progress and information; identifying and recommending ways to address improvement opportunities when possible; and escalating issues or risks as appropriate.
+ Pursues self-development and effective relationships with others by sharing resources, information, and knowledge with coworkers and customers; listening, responding to, and seeking performance feedback; acknowledging strengths and weaknesses; assessing and responding to the needs of others; and adapting to and learning from change, difficulties, and feedback.
+ Assists with efforts to analyze and prioritize incoming requests and alerts.
+ Provides second level support to resolve problems with products and applications by meeting customer service standards (e.g., displaying a positive attitude, actively listening, taking ownership, leveraging knowledge, communicating clearly).
+ Resolves moderately complex problems and provides support to others.
+ Follows procedures for incident escalation and notification to leadership.
+ Supports and assists with troubleshooting efforts in conjunction with customer to identify moderately complex problems.
+ Identifies moderately complex problems and escalates to senior staff for prioritization.
+ Supports and assists with tracking and develops documentation by entering details of problems, status of service requests, and resolutions into the company tracking system.
+ Supports and assists efforts to meet key performance indicators (e.g., performance, availability, capacity).
+ Supports and assists with the documentation of workarounds for problem records and changes to proactive processes.
+ Follows, supports, and assists in the development of standard operating procedures.
+ Provides knowledge repository for moderately complex technical support.
+ Reviews information and supports the compilation of information (e.g., procedures, installation, configuration) related to new technology.
+ Provides after hours on call support for moderately complex issues.
+ Supports and assists with the execution of disaster recovery and business continuity processes and events.
Minimum Qualifications:
+ Minimum three (3) years experience supporting a large scale computing environment.
+ Bachelors degree in Computer Science, Engineering, Social Science, Education, Business, Health Care or related field and Minimum three (3) years IT experience in a support or operations environment.
Additional equivalent work experience may be substituted for the degree requirement.
Additional Requirements:
COMPANY: KAISER
TITLE: IT Support & Operations Consultant III (Rack & Stack), Data Center Operations
LOCATION: Napa, California
REQNUMBER: 1379865
External hires must pass a background check/drug screen.
Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with Federal, state and local laws, including but not limited to the San Francisco Fair Chance Ordinance.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran, or disability status.
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Unlock Your IT Support Potential: Insight & Career Growth Guide
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Great news! Kaiser Permanente is currently hiring and seeking a IT Support & Operations Consultant III (Rack & Stack), Data Center Operations to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: IT Support & Operations Consultant III (Rack & Stack), Data Center Operations Jobs Napa.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Kaiser Permanente adheres to the cultural norms as outlined by Expertini.
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Before the Interview:To prepare for your IT Support & Operations Consultant III (Rack & Stack), Data Center Operations interview at Kaiser Permanente, research the company, understand the job requirements, and practice common interview questions.
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