• Expertini Resume Scoring: Our Semantic Matching Algorithm evaluates your CV/Résumé before you apply for this job role.
United States Jobs Expertini

IT Support Service Desk Assoc, WorldWide Grocery Stores Service Desk Job Opening In Austin – Now Hiring Amazon

IT Support Service Desk Assoc, WorldWide Grocery Stores Service Desk

    United States Jobs Expertini Expertini United States Jobs Austin Other General It Support Service Desk Assoc, Worldwide Grocery Stores Service Desk

Job description

Description
Join us on our mission to once again revolutionize the way the world shops.

We are the Amazon Worldwide Grocery Store Technology Support Team, responsible for core retail technologies in state of the art physical grocery stores.

As an IT Support Assoc II, you will follow documented knowledge base articles and use your technical expertise and problem-solving abilities to perform repair and preventative maintenance of retail and sales floor technology devices post-installation, including Point-of-Sale, Department Scale, Handheld compute, and mobile retail solution technologies and related systems in Whole Foods Market, Amazon Fresh, and Amazon Go Stores.

You will utilize voice and agent chat for live one-on-one support as well as web portal for lower severity technology issue management.

You will troubleshoot software and hardware failures and identify network problems when they relate to the above named technologies.

Key job responsibilities
With guidance, perform a variety of duties, including:

- Troubleshoot IT equipment used in Whole Foods Market, Amazon Fresh, and/or Amazon Go Stores
- Troubleshoot hardware, software, and connectivity issues
- Assist vendors in the field with triage and updates of Retail and Sales Floor technologies
- Handle support requests and procedures across the network
- Assist in training new hires
- Support customers spanning the United States, Canada, and the United Kingdom
- Continuous learning of new technologies

A day in the life
In this role, you will rely on established guidelines and instruction to perform daily job functions.

This includes gaining familiarity with and assisting Whole Foods Market, Amazon Fresh, and/or Amazon Go Store Associates and third-party vendors in resolving hardware and software issues by fielding telephone calls, web chats, and email communication, diagnosing problems, performing troubleshooting activities, and dispatching vendors for hardware service.

You will monitor the incident management system to ensure timely acknowledgement and resolution of support requests, while working within established SLA parameters.

You also may perform on-call duties as required.

About the team
On the WorldWide Grocery Stores Service Desk Team, our mission is to provide exceptional, consistent, and timely technical support and solutions that enable seamless operations across all Amazon physical store locations.

Through dedication, expertise, and innovation, we strive to be the trusted technical backbone that keeps Amazon's physical stores running smoothly and efficiently.
Basic Qualifications
- 1+ years of corporate setting Windows, Mac or Linux Operating systems support experience
- Experience troubleshooting integrated and interdependent computer systems
- Experience maintaining zebra thermal printers, troubleshooting thin clients, PCs, scanners, and portable handheld terminals
- Experience with network troubleshooting and support
Preferred Qualifications
- Experience in a dynamic environment with a high degree of customer service
- CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers.

If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information.

If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets.

The base pay for this position ranges from $44,000/year in our lowest geographic market up to $91,800/year in our highest geographic market.

Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience.

Amazon is a total compensation company.

Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits.

For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits .

This position will remain posted until filled.

Applicants should apply via our internal or external career site.


Required Skill Profession

Other General


  • Job Details

Related Jobs

Staffmax Staffing & Recruiting hiring IT Support / Service Desk Job in Las Vegas, Nevada, United States
Staffmax Staffing & Recruiting
Las Vegas, Nevada, United States
Staffmax Staffing & Recruiting hiring IT Support / Service Desk Job in Las Vegas, Nevada, United States
Staffmax Staffing & Recruiting
Las Vegas, Nevada, United States
C&L Group hiring IT Service Desk Support Job in South Jordan, Utah, United States
C&L Group
South Jordan, Utah, United States
Artech LLC hiring IT Service Desk Job in Cincinnati, Ohio, United States
Artech LLC
Cincinnati, Ohio, United States
GSD Search, LLC hiring IT Service Desk Job in Antioch, Tennessee, , United States
GSD Search, LLC
Antioch, Tennessee, , United States
Veterans Sourcing Group hiring IT Service Desk Job in Columbus, Ohio, , United States
Veterans Sourcing Group
Columbus, Ohio, , United States
Artech LLC hiring IT Service Desk Job in Cincinnati, Ohio, , United States
Artech LLC
Cincinnati, Ohio, , United States
The Judge Group hiring IT Service Desk Support Analyst Job in Davenport, Iowa, United States
The Judge Group
Davenport, Iowa, United States
University of Utah Health hiring IT Support Technician - IT Service Desk Job in SALT LAKE CITY, UT, United States
University of Utah Health
SALT LAKE CITY, UT, United States
University of Utah Health hiring IT Support Technician - IT Service Desk Job in SALT LAKE CITY, UT, United States
University of Utah Health
SALT LAKE CITY, UT, United States
Terracon hiring IT Service Desk Support Staff I Job in Olathe, Kansas, United States
Terracon
Olathe, Kansas, United States
Advanced Energy hiring IT Service Desk Support Specialist II Job in FORT COLLINS, CO, United States
Advanced Energy
FORT COLLINS, CO, United States
Invenergy hiring Support Analyst I, IT Service Desk Job in Denver, CO, United States
Invenergy
Denver, CO, United States
Terracon hiring IT Service Desk Support Staff I Job in Olathe, KS, United States
Terracon
Olathe, KS, United States
Trace Systems Inc hiring IT Service Desk Support - Tier III Job in Portsmouth, VA, United States
Trace Systems Inc
Portsmouth, VA, United States
Trace Systems Inc hiring IT Service Desk Support - Tier II Job in Portsmouth, VA, United States
Trace Systems Inc
Portsmouth, VA, United States
iT1 hiring IT Service Desk Manager Job in Tempe, Arizona, United States
iT1
Tempe, Arizona, United States
Miller's Ale House Restaurants hiring IT Service Desk Analyst Job in Orlando, Florida, United States
Miller's Ale House Restaurants
Orlando, Florida, United States
DMI (Digital Management, LLC) hiring IT Service Desk Analyst Job in Arlington, Virginia, United States
DMI (Digital Management, LLC)
Arlington, Virginia, United States
Apex Systems hiring IT Service Desk Agent Job in Sunrise, Florida, United States
Apex Systems
Sunrise, Florida, United States
Perkins Restaurants hiring IT Service Desk Technician Job in Sandy Springs, Georgia, United States
Perkins Restaurants
Sandy Springs, Georgia, United States
Nexion Health hiring IT Service Desk Agent Job in Sykesville, Maryland, United States
Nexion Health
Sykesville, Maryland, United States
Red Cup IT, Inc. hiring IT Service Desk Analyst Job in United States
Red Cup IT, Inc.
United States
Trucordia hiring IT Service Desk Technician Job in Lindon, Utah, United States
Trucordia
Lindon, Utah, United States
Georgia Systems Operations hiring Manager, IT Service Desk Job in Tucker, GA, United States
Georgia Systems Operations
Tucker, GA, United States
Omni Hotels hiring IT Service Desk Manager Job in Dallas, TX, United States
Omni Hotels
Dallas, TX, United States
Robert Half Technology hiring IT Service Desk Analyst Job in Oshkosh, WI, United States
Robert Half Technology
Oshkosh, WI, United States
Robert Half Technology hiring IT Service Desk Analyst Job in Oshkosh, WI, United States
Robert Half Technology
Oshkosh, WI, United States
Robert Half Technology hiring IT Service Desk Analyst Job in Oshkosh, WI, United States
Robert Half Technology
Oshkosh, WI, United States
Hawaii Pacific Health hiring Service Desk Technician - IT Job in Honolulu, HI, United States
Hawaii Pacific Health
Honolulu, HI, United States
IT1 hiring IT Service Desk Manager Job in Tempe, AZ, United States
IT1
Tempe, AZ, United States
Kuehne+Nagel hiring IT Service Desk Specialist Job in Naugatuck, CT, United States
Kuehne+Nagel
Naugatuck, CT, United States

Unlock Your IT Support Potential: Insight & Career Growth Guide


Real-time IT Support Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for IT Support in Austin, United States, highlighting market share and opportunities for professionals in IT Support roles.

50290 Jobs in United States
50290
446 Jobs in Austin
446
Download It Support Jobs Trends in Austin and United States

Are You Looking for IT Support Service Desk Assoc, WorldWide Grocery Stores Service Desk Job?

Great news! is currently hiring and seeking a IT Support Service Desk Assoc, WorldWide Grocery Stores Service Desk to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Amazon adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying United States laws and regulations

What Is the Average Salary Range for IT Support Service Desk Assoc, WorldWide Grocery Stores Service Desk Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Austin. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for IT Support Service Desk Assoc, WorldWide Grocery Stores Service Desk?

Key qualifications for IT Support Service Desk Assoc, WorldWide Grocery Stores Service Desk typically include Other General and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for IT Support Service Desk Assoc, WorldWide Grocery Stores Service Desk?

To improve your chances of getting hired for IT Support Service Desk Assoc, WorldWide Grocery Stores Service Desk, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for IT Support Service Desk Assoc, WorldWide Grocery Stores Service Desk Job Success

Amazon interview tips for IT Support Service Desk Assoc, WorldWide Grocery Stores Service Desk

Here are some tips to help you prepare for and ace your IT Support Service Desk Assoc, WorldWide Grocery Stores Service Desk job interview:

Before the Interview:

Research: Learn about the Amazon's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your IT Support Service Desk Assoc, WorldWide Grocery Stores Service Desk interview at Amazon, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Amazon's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

How to Set Up Job Alerts for IT Support Service Desk Assoc, WorldWide Grocery Stores Service Desk Positions

Setting up job alerts for IT Support Service Desk Assoc, WorldWide Grocery Stores Service Desk is easy with United States Jobs Expertini. Simply visit our job alerts page here, enter your preferred job title and location, and choose how often you want to receive notifications. You'll get the latest job openings sent directly to your email for FREE!