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IT Support Specialist II Job Opening In Cullman – Now Hiring MS Companies


Job description

Title: IT Support Specialist II

Location: Cullman, AL

Salary Range: Up to $65k

Shift: 1st, 7:30AM-4:30PM

Job Description:

We are seeking an experienced IT Support Specialist Level 2 to join our dynamic team.

As an IT

Support Specialist Level 2, you will be responsible for providing technical assistance and support

related to computer systems, hardware, and software.

You will respond to queries, run diagnostic

programs, isolate problems, and determine and implement solutions.

Additionally, you will

escalate issues to the appropriate team members or vendors as needed.

Responsibilities:

 Provide technical assistance and support for incoming queries and issues related to

computer systems, software, and hardware.

 Respond to queries either in person, via phone, email, or remote access.

 Diagnose and troubleshoot technical issues, including account setup and network

configuration.

 Walk users through problem-solving processes and provide clear and concise instructions.

 Install, modify, and repair computer hardware, software, and peripheral devices.

 Test and deploy software updates and patches.

 Document all technical inquiries, incidents, and resolutions using help desk software.

 Provide support for EDI queries and issues.

 Maintain an up-to-date knowledge of relevant technologies and industry best practices.

 Provide support, when needed, to our other locations in Tennessee, Mississippi, and

Ohio.

Requirements:

 Bachelor's degree in Information Technology, Computer Science, or related field

preferred.

Equivalent experience may be accepted in lieu of degree.

 Minimum of 2 years of experience in IT support roles.

 Proficient in Windows IOS and Android operating systems.

 Experience with Active Directory, Microsoft Exchange, and Office 365.

 Familiarity with network protocols, including TCP/IP, DNS, DHCP, and VPN.

 Strong troubleshooting and problem-solving skills.

 Excellent communication and customer service skills.

 Ability to work independently and as part of a team.

 Relevant certifications (e.g., CompTIA A+, Network+, Microsoft Certified Professional)

a plus.

INDQSS

Required Skill Profession

Computer Occupations


  • Job Details

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Unlock Your IT Support Potential: Insight & Career Growth Guide


Real-time IT Support Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for IT Support in Cullman, United States, highlighting market share and opportunities for professionals in IT Support roles.

50290 Jobs in United States
50290
4 Jobs in Cullman
4
Download It Support Jobs Trends in Cullman and United States

Are You Looking for IT Support Specialist II Job?

Great news! is currently hiring and seeking a IT Support Specialist II to join their team. Feel free to download the job details.

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The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at MS Companies adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying United States laws and regulations

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The average salary range for a varies, but the pay scale is rated "Standard" in Cullman. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

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Key qualifications for IT Support Specialist II typically include Computer Occupations and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

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