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IT Support Specialist Job Opening In Menlo Park – Now Hiring Carrot Fertility


Job description

About Carrot:

Carrot Fertility is the leading global fertility and family-building platform providing care for everyone, everywhere.

Trusted by more than a thousand multinational employers, health plans, and health systems, Carrot's comprehensive clinical program delivers industry-leading cost savings for employers and award-winning experiences for millions of people worldwide.

From maternity through menopause and pre-pregnancy through parenting, Carrot is dedicated to expanding access and improving outcomes.

Carrot empowers members with compassionate, personalized, and inclusive support.

The Role: 

Carrot is looking for an experienced IT Support Specialist to join our amazing IT Operations team.

The right candidate will be a solid IT all-rounder with a passion for helping up-level people, processes, and systems across the company.

You’ll have an entrepreneurial spirit that drives you to create seamless technology experiences for our users around the world.

With this role, we’re looking for a high level of productivity app expertise.

You are an expert with Google Workspace, Slack, Confluence, JIRA, etc, and know how to help our users get the most out of their collaboration tools.

You’ll also help make sure we have the right set of tools at Carrot.

You’ll help make sure we’re efficient with the procurement, management, and inventory of our software and hardware assets.

What we’re looking for:

  • Experienced providing technical support to users in remote and in-office environments
  • Deep expertise with modern cloud productivity solutions: Google Workspace, Slack, JIRA, Confluence.

    You have advanced knowledge of how to get the most out of these applications
  • Experience managing a suite of saas applications at scale.

    You have been involved in procurement, license management, and lifecycle management of saas applications
  • Experience with computer asset management and inventory practices
  • Experience running technical trainings for user groups, including onboarding for new users
  • Background with leading MDM platforms, including JAMF and Intune
  • Strong with Mac and Windows systems internals, including user troubleshooting
  • Bent on delivering a seamless user experience
  • What you’ll do:

  • Oversee the suite of collaboration tooling in use at Carrot and ensure our users have great experiences using the tools we offer
  • Provide expert guidance to users and teams who are in need of collaboration and work management solutions
  • Evolve our practices around Google Drive, Confluence etc such that information is easy to engage with, while also meeting high-security standards
  • Ensure our ITSM practices and tools are best of breed.

    Offer ITSM expertise as a service to the business
  • Work to improve our procurement and asset management practices for hardware and software
  • Act as an escalation point for the broader IT Operations team for user productivity issues
  • Work with Finance and our CIO to manage budgets and costs for IT spend
  • Work with the broader IT team to provide training, documentation, and learning opportunities
  • Compensation: 

    Carrot offers a holistic Total Rewards package designed to support our employees in all aspects of their life inside and outside of work, including health and wellness benefits, retirement savings plans, short- and long-term incentives, parental leave, family-forming assistance, and a competitive compensation package.

    The starting base salary for this position will range from $80,000-$140,000.00.

    Actual compensation may vary from posted base salary depending on your confirmed job-related skills and experience.

    Why Carrot?

    Carrot has received national and international recognition for its pioneering work, including Best Diversity, Equity, & Inclusion Product from the Anthem Awards, Fast Company's Most Innovative Companies, CNBC's 100 Barrier Breaking Startups, and more.

    Carrot is regularly featured in media reporting on issues related to the future of work, women in leadership, healthcare innovation and diversity, equity, and inclusion, including MSNBC, The Economist, Bloomberg, The Wall Street Journal, CNBC, National Public Radio, Harvard Business Review, and more.

    Carrot teams span more than 40 states across the United States and dozens of countries around the world.

    Carrot has received numerous workplace awards, including Fortune's Best Workplaces in Healthcare, Quartz’s Best Companies for Remote Workers, and Great Place to Work and Age-Friendly Employer certifications.

    Learn more at carrotfertility.com.

    Required Skill Profession

    Computer Occupations


    • Job Details

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    Unlock Your IT Support Potential: Insight & Career Growth Guide


    Real-time IT Support Jobs Trends (Graphical Representation)

    Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for IT Support in Menlo Park, United States, highlighting market share and opportunities for professionals in IT Support roles.

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    Are You Looking for IT Support Specialist Job?

    Great news! is currently hiring and seeking a IT Support Specialist to join their team. Feel free to download the job details.

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    The Work Culture

    An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Carrot Fertility adheres to the cultural norms as outlined by Expertini.

    The fundamental ethical values are:

    1. Independence

    2. Loyalty

    3. Impartiapty

    4. Integrity

    5. Accountabipty

    6. Respect for human rights

    7. Obeying United States laws and regulations

    What Is the Average Salary Range for IT Support Specialist Positions?

    The average salary range for a varies, but the pay scale is rated "Standard" in Menlo Park. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

    What Are the Key Qualifications for IT Support Specialist?

    Key qualifications for IT Support Specialist typically include Computer Occupations and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

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    Interview Tips for IT Support Specialist Job Success

    Carrot Fertility interview tips for IT Support Specialist

    Here are some tips to help you prepare for and ace your IT Support Specialist job interview:

    Before the Interview:

    Research: Learn about the Carrot Fertility's mission, values, products, and the specific job requirements and get further information about

    Other Openings

    Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

    Dress Professionally: Choose attire appropriate for the company culture.

    Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

    Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

    During the Interview:

    Be Punctual: Arrive on time to demonstrate professionalism and respect.

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    Follow Up: Send a thank-you email to the interviewer within 24 hours.

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    Be Honest: Don't exaggerate your skills or experience.

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    Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

    Turn Off Phone: Avoid distractions during the interview.

    Final Thought:

    To prepare for your IT Support Specialist interview at Carrot Fertility, research the company, understand the job requirements, and practice common interview questions.

    Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Carrot Fertility's products or services and be prepared to discuss how you can contribute to their success.

    By following these tips, you can increase your chances of making a positive impression and landing the job!

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